Karina Brown - Director
Hello, I’m Karina, the director of Home Instead Senior Care Bromley, Chislehurst and Orpington.
For the past nine years I have worked as a solicitor specialising in providing legal advice to older and vulnerable people, including representing and acting in the best interests of clients with dementia. In doing so, I have learnt that the majority of older people wish for life to be as familiar and enjoyable as possible in later years and to be treated as an individual and with respect.
The combination of my professional experiences and my close relationship with my grandmother, who was lucky enough to enjoy the most wonderful care which enabled her to live happily, safely and independently at home until she sadly died a couple of years ago, aged 89, led me to reflect on the differences in the quality of care and support provided to older people.
As well as understanding how important it is to families to know that their loved one is being well looked after, I also became aware of how difficult it is to find really good care.
When I discovered Home Instead Senior Care and learnt of their commitment to providing the highest quality bespoke care, I knew this was just the sort of person centred care and support that I wanted to provide to older people and their families in my community.
I am now delighted to be running Home Instead Senior Care Bromley, Chislehurst and Orpington, which will enhance the lives of many older people in our community and those who support them. I am passionate about providing the highest quality care to people, like my grandmother, to enable them to remain independent and living in their own homes, to continue to enjoy their interests and hobbies and to get the most out of their lives for as long as possible. I am very lucky to be steadfastly supported in this by my husband and our two young children, not to mention my parents and sister and I know my grandmother would be very proud of me.
Sarah - Care Manager
Hello, I’m Sarah and I am the Care Manager here at Home Instead Bromley. I am responsible for ensuring that Home Instead provides a high quality, personalised service and that we adhere to all legislative and regulatory requirements.
My role involves a lot of contact with clients, liaising with their families, writing care plans, doing risk assessments and scheduling visits. I also oversee the majority of CAREGiver training, introductions to clients, supervisions and appraisals which means I can ensure that all CAREGivers are motivated and dedicated and have the tools they need to provide the best service possible to our clients
I have 20 years’ experience of working in the care sector, initially as a support worker for adults living with epilepsy, adults with challenging behaviour and physical disabilities and older adults with mental health issues. During the 13 years prior to joining Home Instead I was a manager and during that time experienced disorganised companies that put financial gain ahead of their clients’ needs. Home Instead is completely different and its ethos appealed to me immediately. It is important to me that the relationships we develop with our clients and CAREGivers are first class and that we consistently receive fantastic feedback from both.
Spending time with my family and friends is an important part of my life outside work. My Dad has dementia and so the work that we do here hits a truly personal note with me and I am proud to be a part of it. I have a niece and nephew and take my “Amazing Auntie” role very seriously.
Liz - Deputy Care Manager
I was brought up and lived in Rochester until I was 19, when I decided to join the British Army and proudly served for 12 years. During my service I was deployed to Northern Ireland in 1999 and then to Iraq in 2003. On my return to England I became a recruit instructor for all age groups until I left the Army in 2009. An opportunity to join Her Majesty’s Prison Service as a Prison Officer in the Midlands was presented to me. I was a key player in the Toe By Toe initiative supporting prisoners with improving literacy skills.
I started working as a carer for a care company in Edinburgh in 2014. I was promoted to the role of Trainer/Mentor after 6 months. I really enjoyed teaching the skill of care to new carers and supporting them in their career progression. The opportunity then arose for the position of Deputy Care manager to which I applied and was successful.
Personal circumstances caused a move to London in July 2017 and I was recruited for the position of Deputy Care Manager/Trainer for Home Instead Senior Care Bromley. I love the variety of my role within the company and being able to provide well trained CAREGivers to our amazing clients, which then in turn enables them to live at home for longer, and to remain as independent as possible.
In my spare time I enjoy watching and playing hockey, watching rugby and when possible attending the gym! I enjoy walks in the country side with my partner and visiting family and friends.
Laura - Field Care Supervisor
Hello, I’m Laura, and I am the Field Care Supervisor/Scheduler which means I am responsible for managing the schedules, and completing Quality Assurance checks and service reviews with our clients and team of CAREGivers.
I started my first job when I was 16, selling theatre tickets in London from various places such as the Marble Arch hotel, a ticket booth in Covent Garden and shops based in Oxford Circus and Victoria. I found this busy job thoroughly enjoyable and loved interacting with the customers. When I was 19, I decided it was time for a change and went to work as a Council Tax Revenues Officer in Bromley for the borough of Lambeth, applying discounts and exemptions, chasing outstanding bills, and attending court to help make arrangements for people that were struggling to manage financially. I was working at a Team Leader level when I had my eldest daughter and worked from home part-time. After a year, I decided I wanted to devote my time to being a full-time mum. I had my youngest daughter 3 years later, and then began to care for both of my parents who became ill in consecutive years.
In May 2017, I applied to become a CAREGiver with Home Instead and by July I was successfully matched to some of our lovely clients. A year later, I was promoted to Field Care Supervisor to which I accepted, excited by the prospect of learning new skills in a vital role. I was pleased that my role meant I was part of the office team but also that I got the chance to regularly visit our clients to catch up over a cup of tea.
In January 2019, I started doing the scheduling alongside the Field Care Supervising and am enjoying the variety I get every day. Being able to communicate with our CAREGivers and clients on a daily basis gives me 100% job satisfaction. It is important to me that each and every one of our clients have the consistency we promise and that it is delivered by carefully matched CAREGivers.
In my spare time I love spending time with my family and friends, going to the theatre to see a variety of shows, doing DIY around the house and making the most of every minute of every day.
Gill - Administrator
Hello, I’m Gill. I have been with the Home Instead team for 3 years now and love the work I do. Working in care was a completely new step for me because I started off my working life as a dental nurse many moons ago! After attending secretarial college, I applied these skills in an office environment and worked in a dental practice as a personal assistant/administrator in the famous Harley Street.
After 32 years, it was time for me to get out of the rat race and work locally. Luckily, I came across a job vacancy for a CAREGiver with Home Instead. I immediately loved their ethos in regards to caring for our elderly community in their own homes. I experienced the loneliness my Dad felt, whilst in sheltered accommodation. He would have loved a visit from a caring person, where he could chat about his life, and laugh, he had such a good sense of humour.
I started as a CAREGiver and was offered a role in the office soon after. My role now is administrative but I also provide cover and support for CAREGivers when required. I enjoy the two aspects; I did not want to give up my CAREGiver duties completely.
I have been volunteering on a Saturday afternoon for approximately 25 years for a charity swimming club. I support adults and children with physical and mental conditions to gain water confidence and ultimately learning how to swim and having a thoroughly wonderful time!
I feel that my life experiences above have helped me to understand the emotions and difficulties our clients experience and I am proud to be part of such a caring and supportive team.
Rebecca - Recruitment and Retention Manager
Hi! My name is Rebecca and I am the Recruitment and Retention Manager here at Home Instead Bromley. My background has always been within recruitment; however this is my first role within the care sector and I thoroughly enjoy working in such a rewarding environment.
My job is to ensure we attract and hire only the very best CAREGivers the borough has to offer to allow us to provide the highest level of support to our wonderful clients. To know that the CAREGivers I recruit will better our client’s lives and allow them to remain happy and able in their own home is what gets me out of bed every day with a smile!
I am always keen to make a positive contribution to the local community, so you may see me out and about attending various recruitment fairs and community events. When I am not enjoying my job, I can be mainly found spending time with my two young sons and husband or catching up with friends.
We have a fantastic team of compassionate, committed and reliable local CAREGivers, each as unique as the clients they support.
Our CAREGivers are highly trained to provide companionship, home help, personal care and specialist dementia support and many draw on their own experiences to improve our clients' quality of life and help them maintain as much independence as possible.