Home care in Bromley, Chislehurst and Orpington

Hello, I’m Karina, the director of Home Instead Bromley, Chislehurst and Orpington.
Before my journey as a business owner with Home Instead, I worked as a solicitor specialising in providing legal advice to older and vulnerable people.

I am responsible for ensuring that Home Instead provides a high quality, personalised service and that we adhere to all legislative and regulatory requirements. I have 27 years’ experience of working in the care sector, I now have the joy of delivering a first-class service.

As a Client Experience Manager, my role is to ensure that our clients are happy, receiving outstanding care and are being encouraged to maintain their independence throughout.

As a Client Services Manager, I enjoy a varied role that allows me to meet many of our wonderful clients. It is very rewarding to know that all Home Instead clients receive a tailored package of care which is bespoke to their individual needs.

My role as a Client Services Manager includes being responsible for managing our clients, from the consultation process through to the writing of person-cent red care plans and then ensuring that my client’s needs are met.

My role is to be the first point of contact for our clients, providing regular service reviews and ensuring seamless communication between our team, their loved ones and our outstanding Care Professionals.

In my role as a Client Services Manager, I am responsible for building relationships with existing clients, leading, and assisting other team members. I perform client service reviews and ensure that the care plan is reflective of their needs.

As Care Consultant and Scheduling Manager, I spilt my time between meeting with those in the community who are would like to use our services, ensuring that our clients are matched with the right Care Professional, as well as ensuring everyone knows where they need to be!

My role as Recruiter within Home Instead involves managing the complete recruitment process for both Care professionals and Key player roles, from application point through to contract stage.

My role as bookkeeper mainly includes the client invoicing, Care Professional payroll and necessary reporting to National Office and other regulatory bodies. I also help with budgeting and other financial aspects within the business.

I started as a Care Professional and later joined the office as an administrator, although I still get deliver home care. I am a trained Love to Move instructor, and feel very proud to be able to deliver these sessions to the wider community.