Home Instead Launches New Family Portal

Home Instead Wrexham and Flintshire have launched a new digital service which allows families to monitor the care of loved ones, wherever they are in the world.

Work, family, health, distance – all contributing factors to why some families don’t get to see their relatives as much as they’d like.  This is when family members put their trust in Home Instead to make sure that their loved ones are cared for, and we want to offer them complete reassurance that they are in the best possible hands. 

Our free online family portal allows us to do this in a simple, modern way that gives instant access to our clients’ families, allowing them to see the standard of care that is being provided. 

Replacing the old paper system which included hand-written activity logs and medicine administration forms, our digital portal means that everything our CAREGivers do whilst in the client’s home is recorded securely online.    This includes the time spent with the client, which household tasks have been completed, what sort of personal care assistance has been given, which meals and hydration have been prepared and served and details about medication support.  CAREGivers can also add relevant notes in order to give a more detailed and personalised account of the visit. 

The key to this update is the speed at which families can access the information. 

Previously, many families would have to wait until they visited to read through the paperwork kept at the house, yet now, as soon as the home visit is over, families are able to login and view the notes from the CAREGiver.   

Viewable on any mobile device, this means that they can access it wherever they are in the world, at any time of the day.  Having this line of communication in place helps to give families additional peace of mind that their relative is in safe hands. 

Removing the old paper system also adds another level of security.  It’s can be difficult to monitor access to paperwork in someone’s home when they may have other visitors who attend aside from their CAREGiver.   However, we can now be certain that the client’s personal data remains secure, only available to trusted Home Instead staff and families, who are provided with a secure login to access the information. 

For more information about the family portal and the range of home care services that Home Instead provide, please email [email protected] or call 01978 66423 or for the Flintshire office please call 01244 735201.