It’s official. Home Instead has been voted the NUMBER ONE most recommended home care company in the Top 20 Home Care awards 2018, across England, Scotland and Wales.
The homecare.co.uk awards are based on nearly 10,000 independent reviews. They are from the most important people - our clients, their friends and family, who have wholeheartedly approved of the care services we provide.
The Awards highlight the 20 most recommended home care providers in each of 11 regions across the UK. Home Instead offices have this year taken 55 of the 220 top award winning places, more than any other company.
Owner, Matthew Murray-James said: "The wrexham and flintshire team work extremely hard at trying to deliver a tailored package of care that put our clients at the heart of the delivery of care, we aim to offer good continuity of caregiver, longer visits and a more comprehensive package of care than what any of our competitors would offer."
“These are independent reviews which are so important to us; they show that we are indeed achieving our mission to change the face of ageing. But we also realise how much the reviews can help when people are looking for care for a loved one and they can trust that they are genuine, honest reviews.
Here at Home Instead Wrexham & Flintshire East, we have been awarded as a Top 20 Homecare provider in Wales for the 2nd year in a row.
Here are just some of our recent independant reviews:
"I made initial contact on advice from a health professional. I visited the office to arrange the care for my wife and found the administrative staff to be friendly, very helpful and obviously expert in dealing with my needs. The assessment visit was conducted with kindness and courtesy towards myself and my wife. The subsequent care visits have been made by friendly, caring and highly competent staff. The organisation is highly recommended"
"We have used the services of Home Instead for the last three months or so for the care of my mother, and have been entirely satisfied with the service provided. It has been excellent in every way. We have been especially impressed by the way my mother has accepted the care, as she has never happily accepted anyone coming into her home apart from a family member and could be very difficult. The carers coming in treat her with great respect and apart from the care they give her, also give her the companionship I was wanting for her, a change from the daily routine of just myself visiting her, which gives her a different sort of conversation and interaction. It also gives me a degree of respite which I've been in great need of. All in all, I couldn't fault the service."
"The Home Instead team are very professional, courteous and genuinely focused on the welfare of my great aunt. They are very pragmatic and offer common sense solutions to any care issues related to my aunt that have come up. The Home Instead carer quickly and effectively overcame my aunt's initial reticence to having a "stranger" in her house 4 days a week. My aunt has bonded well with her carers."
"I rarely make comments like this, however, my recent experience makes me break my rules. I had Home Instead Wrexham and Flintshire East for my Mother who had an emergency when I was out of the country. I rang Home Instead who responded with a personal visit to my Mother within 5 minutes. No ifs no buts, no questions or delays, they just realised it was a small but important task to resolve immediately, which they did. This was a great relief when I was far away, and delightful good customer service."
The award is another fantastic accolade for Home Instead – we’re also incredibly proud to be the only home care company to hold the Queen’s Award for Innovation and last year we were officially recognised as “Best Employer in Care” for the second consecutive year running.
You can view the awards on the www.homecare.co.uk website