Dedicated Shopping Hours for the Elderly

If you are having to stay at home and are worried about having enough supplies, then help is at hand.   It’s great to see some of the UK supermarkets changing how they operate to look after our elderly and most vulnerable residents.

Many shops and services are now offering dedicated time slots that are only available to elderly or vulnerable customers.  Most of these are at the start of the day, to make sure that all items have been stocked up overnight and that customers have access to the items that they need the most.

We’ve created a list of which shops and supermarkets in Wrexham and Flintshire who are currently providing these special opening hours for the elderly, and any other services that will be of help. 

We’ll keep this list updated if and when any more shops join the initiative.


Sainsbury’s stores across the UK have announced that their first hour of trading on Mondays, Wednesdays and Fridays will be for elderly and vulnerable people only. 

Items across the store are now limited to three per person – two on the items which are currently in more demand, such as toilet roll.

From 23rd March, disabled and elderly customers will be given priority for online delivery time slots.


Iceland have changed their trading hours to 9am – 5pm which will allow time for re-stocking.  They are also offering dedicated time slots for elderly and vulnerable shoppers.

In Buckley, Shotton and Gwersyllt this will be a Wednesday from 9am – 11am. 

Iceland’s Food Warehouses will be opening their doors every day from 8am – 9pm for elderly and vulnerable shoppers only.  This includes stores in Wrexham and Mold.


Aldi are limiting all items in store to four per person.  This is reduced to two on items such as soap and toilet roll.


Branches of Nationwide will be opening one hour earlier than normal for elderly customers.


Reducing opening hours of 24-hour stores to 6am -10am to allow for restocking of items overnight.  The first hour of every day will be dedicated to elderly and vulnerable customers. 


Limiting items to 3 per person.  Presently, there has been no announcements made regarding dedicated hours for vulnerable shoppers, although they are giving priority to NHS workers on Monday, Wednesday and Friday mornings. 


Similarly, Morrisons have dedicated hours for NHS staff Monday - Saturday, but haven't outlined any specific shopping times for elderly or vulnerable customers at the moment. 


Many BP petrol stations will be offering home delivery of supplies to local elderly residents.  

Marks and Spencers

Elderly and vulnerable shoppers are prioritised for the first hour of trading on Mondays and Thursdays.


Vulnerable customers, carers and NHS have priority from 8am to 9am Monday to Saturday and from 10am to 11am on Sundays in all stores.

Contactless payments have also been increased to £45.


Many of the supermarkets have prioritised their online grocery slots for elderly and vulnerable customers, and those who are currently in self-isolation or shielding.  Where possible please do your shopping in store to keep these slots available for people that need them the most.  The majority of supermarkets have additional measures in place to maintain safety and the wellbeing of both staff and customers. 

Also, don’t forget to support your local businesses during this time.  Whilst many of the larger supermarkets have had empty shelves, the smaller, independent businesses have had items in stock, and many are also offering home delivery.

Store opening hours vary by location.  Please contact your local store for confirmation of opening hours and special provisions for the elderly.

Keep an eye out on our Facebook page for any further updates