Family Portal

Our digital service allows families to monitor the care of loved ones, wherever they are in the world.

Work, family, health, distance – all contributing factors to why some families don’t get to see their relatives as much as they’d like to.  

This is why family members put their trust in our wonderful team of CAREGivers, ensuring that their loved ones are cared for when they can’t be around.  And we want to be able to offer reassurance that they are in the best possible hands.  

Our online family portal allows us to do this in a simple, modern way that will give you instant access to your family member’s care account, giving you peace of mind that the highest standard of care that is being provided. 

What information does the portal include?

The online portal replaces the old paper system which included hand-written activity logs and medication administration forms.  Moving this onto our digital portal means that everything the CAREGivers do whilst in the client’s home is recorded securely online. 

The activity logs include everything that happens during the time spent with the client: completed household tasks, personal care assistance, meals and hydration etc.  CAREGivers can also add relevant notes to give a more detailed and personalised account of the visit.

Medicine Administration Records can also be viewed via the portal to ensure that your loved one is taking their medication correctly.

Also accessible via the family portal are the details of your bespoke care plan.

The key benefit to the portal is the speed at which families are able to access the information.

Prior to this update, many families would have to wait until they visited their loved one’s home to read through the paperwork kept at the house.  Now, as soon as the care visit is over, families will be able to login in and view the CAREGiver’s notes. 

It also provides an extra level of security. It’s can be difficult to monitor access to paperwork in someone’s home when they may have other visitors who attend aside from their CAREGiver. However, we can now be certain that the client’s personal data remains secure, only available to trusted Home Instead staff and family members who are provided with a secure login. 

The family portal is viewable on any PC or mobile device, meaning it can be accessed wherever you are in the world, at any time of day.  Having this direct line of communication gives families additional peace of mind that they can check on their loved one’s care, and relax that they are in safe hands.

For more information about the family portal and the range of home care services that Home Instead provide, please do not hesitate to contact our team.