Changing the face of homecare in Wrexham and Flintshire

A North Wales Home Care company’s unique ethos which sees homecare and companionship go hand-in-hand has received standout ratings from its clients and employees in brand new independent research.(Buzzfeed)

Home Instead delivers a unique relationship-led homecare service which helps older people to live in the comfort and familiarity of their own home as long as possible.

Its approach includes homecare visits that last a minimum of one hour, with older people matched to dedicated CAREGivers based on common interests. And there’s always time to talk with the Home Instead way - which keeps loneliness amongst an ageing population at bay.

From the 2018 independent survey results of our current clients and CAREGivers

Clients Survey

   100% My CAREGiver is well matched to my needs

       94% Would recommend Home Instead

       100% My CAREGiver arrives on time

       100% are likely to recommend Home Instead to a friend

Delighted with the findings, Matthew, Owner of Home Instead Wrexham and Flintshire East said: “We are committed to providing only the very best care and companionship to our clients and it is good to know that we are getting it right. We take time to care, both for our clients and our CAREGivers. It’s good to know that we are getting it right in their eyes too.

“Our calls are a minimum of one hour because we believe quality care can’t be delivered in less time. And we make sure that our clients are well matched to their CAREGivers based on mutual interests, locality and Client choice. The survey results demonstrate just how important this is to providing a quality home care service that our clients want."

“But changing the face of homecare isn’t just about our clients. It is also about our CAREGivers, the incredible people who go the extra mile each and every day caring for their clients, special people who are recruited for their empathy and compassion.”

The results show that CAREGivers feel valued, respected and part of the bespoke Home Instead ethos:

100% I would recommend Home Instead as a great place to work

100% My job gives me the opportunity to learn and develop new skills

100% My Home Instead office as a whole is effectively managed and well run

 100% say they have enough time to deliver desired service levels.

I rarely make comments like this, however, my recent experience makes me break my rules. I had Home Instead Senior Care Wrexham and Flintshire East for my Mother who had an emergency when I was out of the country. I rang Home Instead who responded with a personal visit to my Mother within 5 minutes. No ifs no buts, no questions or delays, they just realised it was a small but important task to resolve immediately, which they did. This was a great relief when I was far away, and delightful good customer service. ’’

Mrs L.

Home Instead Senior Care provided care to my grandmother who required support with feeding and stimulation. The service they provided was excellent and the carer's were all very helpful, caring and treated nan with the utmost compassion and dignity throughout. They were all very polite and helpful and a great support to me and my sister at a difficult time without them nan would have to have been moved on much sooner. Thanks again you deserve a medal.

Mrs H

When I finally sought help to support my Mum I was totally lost as to where to start but at the same time I was emotionally worn out and needed the right team and package to turn things around. The team at Wrexham did this for me from the moment I met them. their kindness, willingness and genuine care has made all the difference. I honestly cant praise them highly enough, they go the extra mile.

Mrs J.W

I can't praise this company enough. I am LPA for my neighbours; she has Alzheimer's. I am a senior clinical nurse with extremely high standards, I dreaded having to get a care package organised as it became necessary. I picked Home Instead after a few interviews with different agencies, as I was impressed by the manager. The agency, and the Manager have met my expectations and hopes and more. The kindness and compassion shown by them has been of a very high standard; they maintain dignity and go out of their way to be creative and personal giving support. The client has been challenging. The Home Instead team have not been fazed by this, but have calmly and professionally helped and responded quickly (often within a few hours) to increasing needs. Once I had to change the package 3-times in one day as things escalated. The Manager is quite simply outstanding, good care obviously matters to her. I think it is her honesty, integrity and genuine concern that makes her so special.

Mrs T

"We use this company for my sister in law, we cannot praise them enough, she has been so different just by having a bit of company, well done to home instead. Certainly highly recommend them"

Mrs R

200% I couldn't have anybody better

Mrs H

Home Instead has given my husband and I a whole new lease of life. Senior care is a very good description of Home Instead. My caregiver has been the amazing daughter I was never fortunate to have. The care manager has given generously of her time and expertise when I needed it most. My carer anticipates my every need and I seldom need to ask for anything.

Mrs E

I don't know what I would do without them- I should have had them a long time ago. I really look forward to my care giver coming to see me. I would recommend Home Instead. I enjoy going for a walk and getting some fresh air.