Care isn't always an easy topic. We will help you make an informed, compassionate choice for your loved one.
Mike and Catharine Chalton, Franchise Owners.
Mike and Catharine Chalton
Franchise Owners
Rebecca is a vastly experienced operations manager, with over a decade of experience working within Home Instead. She began her journey as a Care Professional in 2012, and today oversees all aspects of Home Instead Wirral, Chester, and Liverpool South's operations.
Rebecca Bradley
Group General Manager
Emma leads the operations team at Home Instead Wirral and manages the day-to-day running of the franchise.
Emma Hewitt
General Manager
Jen oversees the welfare of our team of Care Professionals, ensuring they continue to deliver outstanding levels of care across Wirral, Chester and Liverpool South. Her natural compassion, communications skills and attention to detail mean Jen is a perfect fit for her role.
Jenny Kyle
Head of People
Mary is the face of Home Instead in the community, developing key relationships and partnerships with local organisations and community groups. Mary has extensive local knowlege, and is committed helping grow the Home Instead brand.
Mary Costello-Smith
Head of Business Operations
Mary joined Home Instead as a Care Professional in 2008. Having always loved working with elderly people she was a perfect fit to her role, which along with her dedication, helped her progress to Registered Care Manager.
Mary Jordan
Registered Care Manager
Nicci joined Home Instead in 2015 as a Care Professional and hasn’t looked back since. She has progressed through a number of key roles and today she leads the operations team in our West Kirby office.
Nicci Williamson
Care Manager
Pam was born in Wirral and has lived here all her life. Pam is an invaluable member of the team who is responsible for all aspects of the financial administration of the business.
Pam Jordan
Finance Officer
Sue is the first point of contact for all potential Care Professionals looking to join the Home Instead family. She brings a wealth of recruitment and training experience from across the social care sector.
Sue Gollins
Recruitment Officer
Overseeing the induction and ongoing education and development of our Care Professionals, including our award-winning Dementia, and End-of-Life care courses, Nicola is our Training Lead and plays a key part in the success of Home Instead Wirral.
Nicola Prance
Training Lead
As Live-in Care Coordinator, Claire manages our live-in care services. She began her career with Home Instead as a Care Professional, joining in October 2020, before being promoted to ACM in January 2022. She moved into her current role in December 2023.
Claire Thompson
Live-in Care Coordinator
Shirley brings a wealth of experience as a Care Professional to her role as Assistant Care Manager, following a successful term as a Field Supervisor. She supports our team of Care Professionals and clients on a daily basis.
Shirley Monteith
Assistant Care Manager
As a field supervisor, Kim plays a key part in supporting our care team in north Wirral. She has experience of all aspects of care, having previously spent 5 years working as Care Professional herself.
Kim Taylor
Scheduler
Ceri began her career with Home Instead as a Care Professional before being promoted to ACM in June 2023. She brings all her experience working as a Care Professional to her new role, which is invaluable in being able to support our team of Care Professionals in a daily basi
Ceri Eames
Assistant Care Manager
Following her first year of training as a nurse, Kirsty needed to gain the required experience in the care sector. Having been referred by a friend, she joined Home Instead Wirral as a Care Professional in 2015 and liked it so much, she decided to stay.
Kirsty Hall
Scheduler
Tracy joined Home Instead as a Care Professional in 2014 and became a Scheduler in 2016. Tracy had extensive experience of working with elderly prior to joining Home Instead and loves speaking to our wonderful clients.
Tracy Parkes
Scheduler
Laura brings over a decade of experience in the banking and insurance makerts, which means she brought many useful transferable skills to her role as scheduler.
Laura Monteith
Scheduler
As ACM, Anne is a key member of our Care Operations team, providing a vital link between the Care Manager, our support team and Care Professionals in the field.
Anne Tartt
Assistant Care Manager
Our Care Professionals are committed to providing a reliable, compassionate and friendly care service. Their thoughtfulness and dedication are an inspiration. They work tirelessly helping our clients retain their dignity whilst remaining independent their own homes.
Our Outstanding Team
Care Professionals
Pauline is the face of Home Instead in the Wirral community. She works closely with local community groups, church groups, and charities to support our older community, supported by Home Instead's values.
Pauline Haggett
Community Engagement Officer
Ange is the face of Home Instead in the Wirral community. She works closely with local community groups, church groups, and charities to support our older community, supported by Home Instead's values.
Angie Smith
Community Engagement Officer
Becca joined the Home Instead Wirral family in January 2023 as an Admin Apprentice, where she has undoubtedly become a key member of the Care Operations team in Wirral.
Becca Miller
Administration Apprentice
Liv joined the Home Instead Wirral team in April 2024 and immediately settled into her role as Admin Apprentice. She’s a positive, get it done kind of person, which means she fitted right into the operations team.
Olivia Furniss
Aministration Apprentice
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