Meet the team

Home Instead Franchise Owners

Mike & Catharine Chalton - Franchise Owners

Mike was born on the Wirral and Catharine in Liverpool.  They were married in Birkenhead and live on the Wirral. Before entering the care sector, Mike worked in Pharmaceutical Sales and Marketing.  Catharine trained as a nurse in the Army and is a Specialist Nurse with experience in General Practice Nursing, Respiratory Nursing and Health Research.  Both Mike and Catharine are actively involved in the day to day running of the Home Instead Wirral office and the newly opened Home Instead Information Centre.

Mike is the Business Director, he uses his considerable business skills to guide and direct the business, whilst taking a keen daily interest in the welfare of both staff and clients.

Catharine is the Director of Care, and she uses her knowledge of people’s needs to ensure each client receives the service they desire, respecting all regulations and standards.

General Manager

Nick Lamming - General Manager

Nick joined Home Instead as a CAREGiver whilst reading for his BSc (Hons) in Public Health at  Liverpool John Moores University. After graduation, Nick began his career with Home Instead Wirral as an Administrator and applied for the Care Quality Compliance Lead when the opportunity arose. This role developed into the Assistant Care Manager's position which Nick thoroughly enjoyed. Nick went on to become the Training and Retention Officer at Home Instead Wirral which included overseeing the continuous development of all CAREGivers. Nick was promoted to the position of Care Manager in 2016. Nick strongly believes in the Home Instead ethos of changing the face of ageing and is continuously looking at developments in ways to enhance the quality of the lives of the elderly.

Nick lives in Wirral with his partner and has a young daughter. Nick is a keen sportsman and has played rugby since the age of 11. He currently plays rugby for Old Anselmians Rugby team in Wirral.



CAREGivers Visiting the Office

Wirral CAREGivers

Our CAREGivers are committed to providing a reliable, compassionate and friendly care service. Their thoughtfulness and dedication are an inspiration.  They work tirelessly helping our clients retain their dignity whilst remaining independent their own homes.  They arrive with a smile and friendly welcome for clients and their families. 

Many of our CAREGivers entered the care sector because they want to make a difference to lives of the elderly, some of them having cared for loved ones of their own.  Every day they provide comfort, companionship, practical help and personal care.  Some of our CAREGivers have been with the Wirral Team from the very beginning and have witnessed the expansion and success of the Wirral Franchise as it continues to grow.  The quality of our CAREGivers' work remains paramount; they continue to provide support, stimulation and personal care to our clients with absolute dedication and commitment. 

If you are thinking of joining our CAREGiving Team, call the Wirral office on 0151 382 4000 or click on ‘Contact Us’ and send us an email!

Care Manager

Jayne Ward - North Care Manager

Following a career as a Prison Custody Officer for some 15 years, Jayne became a CAREGiver with Home Instead Senior Care in 2011.

Jayne was promoted to the role of a Scheduler and went on to become an Assistant Care Manager.

In 2018 Jayne was promoted to Care Manager for the North Wirral area. She strongly believes in the ethos of Home Instead and shares the company's passion to make a difference to the lives of older people and their family. Jayne also enjoys providing continued support to her team members.

Jayne has studied NVQ levels 2 and 3 in Health & Social Care, NVQ level 4 in Management and an NVQ Diploma, level 5 in Management and Leadership.

Family is very important to Jayne, she has three sons and lives with her husband in Wallasey. She loves spending time with her family and enjoys keep fit.

Care Manager

Mary Jordan - South Care Manager

Mary lives in Claughton with her partner and two daughters. Mary joined Home Instead as a CAREGiver in 2008. She has always loved working with elderly people and after her promotion four years ago to Assistant Care Manager for the South West Wirral Area she has relished the opportunity to further support her elderly clients. Mary receives many compliments from appreciative clients on a weekly basis and is a valued member of the team.

In her spare time Mary enjoys running and spending time with her family.

Training Officer

Gaynor Adam - Training Officer

Gaynor joined Home Instead Wirral in September 2014 as a CAREGiver for a few hours per week as it fitted in with her voluntary counselling work. The more she learnt about the company the more she wanted to become involved. She started assisting with introductions and the out of hours on call service and attending events and representing the company. Gaynor was then successful in becoming the Assistant Care Manager for Wirral North East area last year.

When, due to expansion a vacancy rose for a professional full time trainer, Gaynor was an obvious choice as prior to working for Home Instead Wirral she had qualified as a professional trainer and gained her PTALS qualification with flying colours. Gaynor describes herself as being "passionate about dementia and quality care for the elderly" Gaynor now trains all our new CAREGivers on the week long, award winning induction programme and all our dementia training in house and externally as part of our charitable offering through the Wirral Care Foundation to Wirral based organisations and families living with dementia in Wirral. All our dementia training services are completely free of charge as it is the vision of owners Mike and Catharine Chalton to make Wirral a dementia friendly peninsula.

Gaynor was born in Wirral and lives with her partner Anthony and their two Chihuahuas; Lola-Mae and Dolly and their two rescue cats; Nancy and Rocky in Oxton. Gaynor loves travel, particularly Capital cities around the world. She loves reading crime novels and walking her dogs along the beach. 

Recruitment Officer

Jess Vaughan-Foulkes - Recruitment Officer

Jess joined us as a CAREGiver in 2014 after graduating in English Language from University of Chester and enjoyed the job so much she also came to assist us in the office with administrative tasks as part of our guaranteed hours scheme. This gave Jess a further insight into the administrative side of Home Instead. Jess was then invited to cover maternity leave for the Recruitment Officer. When the permanent position became available we were delighted she accepted it and now she is our full time Recruitment Officer.

Jess finds that having worked as a CAREGiver it helps her to select people with the right qualities to make a great CAREGiver.

Jess was born in Wirral and lives in Upton with her husband and her dog, a cockapoo named Lola. In her spare time Jess enjoys music and does voluntary work through her church. She also enjoys trips away with her family.

Finance Officer

Pam Jordan - Finance Officer

Pam was born in Wirral and has lived here all her life. Pam is an invaluable member of the team who is responsible for all aspects of the financial administration of the business. 

Pam lives in Birkenhead with her partner and little girl. In her spare time Pam enjoys spending time with her family in particular at her caravan in North Wales.


Tracy Parkes - Scheduler (North West)

Tracy joined Home Instead as a CAREGiver in 2014 and became a Scheduler in 2016. Tracy had extensive experience of working with elderly prior to joining Home Instead and loves speaking to our wonderful clients.

Tracy was born and grew up in Birkenhead and has lived there all her life. She lives with her partner and their two children. 

In her spare time Tracy enjoys reading, particularly thrillers. Tracy adores animals.


Laura Williams - Assistant Care Manager (North West)

Laura began working for Home Instead Senior Care in August 2016 as a CAREGiver. She had an extensive background within the care industry having worked in nursing homes and other home care agencies over the previous eight years.

Laura was keen to further her career with Home Instead and was successful in her application for the role of Assistant Care Manager in 2019. She loves Home Instead's ethos of changing the face of ageing and the fact there are always exciting developments within the company.

Laura has obtained NVQ Level 4 in Health and Social Care and she is also qualified in Moving and handling training.

She lives in Wirral and has four lovely children. They have lots of fun finding new and exciting things to do together as a family.


Rachael Downey - Scheduler (South West)

Rachael joined the team at Home Instead Senior Care in 2013 as a CAREGiver. She enjoyed spending time with her Grandma and felt she could help others remain independent and active. She was short-listed for Regional Newcomer to Care in 2014, and the National Newcomer to Care in 2015.

Rachael was subsequently promoted to a Scheduler for the South West Wirral area and is an invaluable member of the team.

Rachael lives with her partner in Sandbach. In her spare time, Rachael enjoys socialising with friends, cooking, and spending time with her son Kyle.

She has a lovely pet pug named Frank who has been a regular visitor to the office since he was a puppy. Rachael enjoys the great outdoors, walking Frank and keeping fit.


Lea Bowen - Assistant Care Manager (South West)



Emma Hewitt - Assistant Care Manager (North East)



Nicci Williamson - Assistant Care Manager (South East)



Bev Favager - BDE

Bev joined Home Instead Senior Care as a CAREGiver in 2018 following a career in law. She was subsequently successful in her application for the role of Business Development Executive in the South Wirral area.

Bev loves networking in the community sharing her passion for Home Instead with businesses, charities, community and church groups among others. She is even known to dress as an Elf at Christmas as part of the 'Be A Santa to a Senior' campaign.

Bev lives in Neston with her husband, two children and her dog called Buddy. She loves animals (particularly dogs), spending time with her family, reading and going on dog walks.


Becky Simpson - Project co-ordinator

Becky started working for Home Instead in 2017 as an apprentice Administrator. She had previously worked as a hairdresser for five years, however, she decided to change her career as she wanted a more rewarding role.

During her time as an apprentice, Becky studied NVQ level 2 & 3 in business administration. She was subsequently promoted to Project Co-ordinator and is currently studying for an AAT accounting qualification.

Becky lives with her partner in Prenton.  In her spare time she enjoys playing badminton and spending time with friends and family.

Admin Apprentice

Olivia Rooney - Admin Apprentice

In 2018 Olivia commenced a Business Administration Apprenticeship at Home Instead Senior Care and then became our full time Business Administrator. Prior to this, she was in full time education at sixth form where she completed A levels in Business, Health & Social Care and Psychology.  Olivia also carried out work experience over a 12 month period in a primary school.

Olivia enjoys greeting new faces and CAREGivers at the front desk together and working as a team for the North Wirral area.

Olivia comes from a large close family and she loves spending time with them.  She has two cats, called Poots and Tux and a dog named Luna.

In her spare time Olivia likes walking her dog, Luna, helping her family and visiting places such as theme parks


Kirsty Phair - Adminstrator


CAREGiver pouring sugar onto scales as elderly lady laughs
CAREGiver looking at a cook book with elderly lady