Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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What People Say About Us

"'I would like to say how wonderful you have all been. You’ve cheered Mum up no end and have always been kind and considerate to her and been of huge support when I’ve been away. So, many thanks to you and..." Client's son - June 2018
""Lucy has been coming to us since about 2010 and she is absolutely wonderful as are the other CAREGivers that have worked with her over the years. I don't think we've ever met such lovely people in our whole lives."" Client's husband, Thingwall - April 2018
""I would also like to take this opportunity to thank you deeply for the exemplary care taken of my father, and my mother before that, by all your carers, who could not have done more to ease them through their last..." Robert, son of two former clients.

"I would also like to take this opportunity to thank you deeply for the exemplary care taken of my father, and my mother before that, by all your carers, who could not have done more to ease them through their last years in comfort and with companionship. I particularly want to thank Margaret (Courtney) and Brenda (Hunter), who have both become firm family friends and have consistently gone above and beyond in their treatment of my parents. "

Robert, son of two former clients - March 2018

""These people were fantastic when my mother-in-law broke her arm she is 87 and managed to stay at home, instead of hospital, thank you.""

Sharon H, a client's daughter February 14th, 2018

""I just wanted to let you know how much we appreciate all the care and love your guys gave dad and support to us during time they were helping dad. Without exception the team have been exemplary. C has been kind enough to call us since Dad died and we have messages and cards from the others which is so lovely."  "

Client's daughter - 2nd February 2018

""Thank you all so very much for your kindness, love and attention to my mum, E**** and for your wonderful care. I admire you all, your job is one of the hardest and most valuable jobs." Many Thanks."

Heather, a client's daughter from Wirral. January 2018

""Thank you all at Home Instead for taking care of mum, Doreen. It means a lot to know Mum has been looked after, especially when we could not be there.""

Lynn C daughter of a client

"To Gaynor and all the Girls, Just to say thank you for all the help you gave mum and support you gave to all the family at this sad time, again thank you all."

Jan from North Wirral- September 2017

""I want to thank you and your team for the wonderful care and support you gave to Keith over the past years. Despite his failing health you enabled him to fulfill his desire to stay in his own home, safe in the knowledge that your well trained, caring staff would visit him and meet his daily care needs. You and your team built up a good relationship with Keith and he looked forward to your visits. You became his local family and support network in his final years in a way that we, who are working in different parts of the country, were unable to be. Your care, flexibility and reliability gave us all confidence that Keith was well looked after and happy in his decision to stay at home. Your regular calls and emails were important to help us maintain an overall understanding of his needs and were an essential element of his care package.  Thank you for all that you did for him and for us."  With Kind Regards,  Anne    "

Anne from South West Wirral

""Just wanted to say a massive thank you for all the kindness and care you showed mum. Without your support I would not have been able to keep mum at home for as long as she was. When we hit crisis point you really pulled out all the stops to come to our rescue.""

Lynne and Margaret - Thingwall March 2017

""Tracey and I recently came on your dementia awareness at St Andrew's Bebington. They were such incredibly helpful sessions. We wanted to say a huge thank you.""

Ruth, St Mary's Church, Upton, Wirral

"We received this comment on one of our client surveys which was completed by the family of the client. "If everyone has the same service as Jean and I had on behalf of my mother, I can't see how anyone could give you less than excellent for everything.""

Jean from Eastham February 2017

""Home Instead Senior Care provides an outstanding service. This not only enabled my mother to remain in her home  but they supported the family as well." Graded excellent in all areas on the feedback form, Initial contact and information, Service Feedback, Follow Up. General."

14th January 2017 from The daughter of a client from West Kirby

"On behalf of Mum, the family would like to send their thanks to all of you for the care you gave her. Mum was very appreciative for everything you did, she enjoyed the company of all 'the girls' and thought they were wonderful! Many Thanks"

Mrs C; daughter of a lady who received our care until the end.

"To all the girls that cared for Mum, Thank you for your help and support. I could not have managed without you all."

Mrs P

"To all the staff and CAREGivers at Home Instead, I am so grateful for your friendship and care. All my love Mrs M."

Mrs M

"You are a very professional business, with compassionate staff and are doing a wonderful job. I would not hesitate to recommend your services. I cannot speak more highly of you and I wish you and all Home Instead staff a great success in the future. Dad, I know, would raise a glass in salute to your superb caring 'Thank you Darling' he would say!  "

Mr KM;  son of a gentleman who received our care until the end.

"During this difficult time, I have met some truly wonderful people, but of all the people I have had the pleasure in meeting, the carers from Home Instead have stood out by miles. The level of friendship, support & professionalism goes far beyond both what was expected and required, you are truly dedicated people and it eased a terrible situation to manageable levels"

Family Member of former Client - Wallasey

"We really appreciate that the carers come on time every day"

Julie, Daughter of Client - Wallasey

"The carers who attend my mother are excellent and we are very grateful for their kindness and patience"

Roy, Son of Client - Upton

"Everything has met with our expectations and more!"

Client - West Kirby

"Thank you very much for the opportunity you have given me"

Stefan, School Leaver - Summer Work Exprience

"Thank you for being there in my hour of need and troubled times, with your love, support and understanding"

Doreen, Daughter of former client - Birkenhead
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