Home care in Wirral

The Home Instead team at Wirral are proud to provide expert home care across the area.

Outstanding care in your own home

At Home Instead, we believe that continuing to live at home in the place you feel most comfortable, safe and happy in, is the best solution as you age. Our tailored Care Solutions allow you live well your way at home.

We have delivered over 1.5 million hours of care since 2007, and we are proud to be the outstanding care provider in Wirral.
A man and a woman chatting at a table with a chess set. - Home Instead

Care Services

Care isn't always an easy topic. We will help you make an informed, compassionate choice for your loved one.

Meet the team

  • Mike and Catharine Chalton, Franchise Owners.

    Mike and Catharine Chalton

    Franchise Owners

  • Rebecca is a vastly experienced operations manager, with over a decade of experience working within Home Instead. She began her journey as a Care Professional in 2012, and today oversees all aspects of Home Instead Wirral, Chester, and Liverpool South's operations.

    Rebecca Bradley

    Group General Manager

  • Emma leads the operations team at Home Instead Wirral and manages the day-to-day running of the franchise.

    Emma Hewitt

    General Manager

  • Jen oversees the welfare of our team of Care Professionals, ensuring they continue to deliver outstanding levels of care across Wirral, Chester and Liverpool South. Her natural compassion, communications skills and attention to detail mean Jen is a perfect fit for her role.

    Jenny Kyle

    Head of People

  • Mary leads the business development of our group of franchises, using her extensive local knowledge. she is committed helping grow the Home Instead brand.

    Mary Costello-Smith

    Head of Business Operations

  • Mary joined Home Instead as a Care Professional in 2008. Having always loved working with elderly people she was a perfect fit to her role, which along with her dedication, helped her progress to Registered Care Manager.

    Mary Jordan

    Registered Care Manager

  • Nicci joined Home Instead in 2015 as a Care Professional and hasn’t looked back since. She has progressed through a number of key roles and today she leads our Wirral North care team.

    Nicci Williamson

    Care Manager

  • Pam was born in Wirral and has lived here all her life. Pam is an invaluable member of the team who is responsible for all aspects of the financial administration of the business.

    Pam Jordan

    Finance Officer

  • Sue is the first point of contact for all potential Care Professionals looking to join the Home Instead team. She brings a wealth of recruitment and training experience from across the social care sector.

    Sue Gollins

    Recruitment Officer

  • Overseeing the induction and ongoing education and development of our Care Professionals, including our award-winning Dementia, and End-of-Life care courses, Nicola is our Training Lead and plays a key part in the success of Home Instead Wirral.

    Nicola Prance

    Training Lead

  • As Live-in Care Coordinator, Claire manages our live-in care services. She began her career with Home Instead as a Care Professional, joining in October 2020, before being promoted to ACM in January 2022. She moved into her current role in December 2023.

    Claire Thompson

    Live-in Care Coordinator

  • Shirley brings a wealth of experience as a Care Professional to her role as Assistant Care Manager, following a successful term as a Field Supervisor. She supports our team of Care Professionals and clients on a daily basis.

    Shirley Monteith

    Assistant Care Manager

  • Sue began her career with Home Instead as a Care Professional before being promoted to ACM in 2024. She brings all her experience working as a Care Professional to her role, which is invaluable in being able to support our team of Care Professionals.

    Sue Hughes

    Assistant Care Manager

  • Tony is the Scheduling Manager for our group of franchises in Wirral, Chester and Liverpool South, overseeing the complex task of ensuring our clients receive outstanding care from their Care Professionals at the right time.

    Tony O'Callaghan

    Scheduling Manager

  • As scheduler, Kim plays a key part in supporting our care team in north Wirral. She has experience of all aspects of care, having previously spent 5 years working as Care Professional herself. 

    Kim Taylor

    Scheduler

  • Cerri began her career with Home Instead as a Care Professional before being promoted to ACM in June 2023. She brings all her experience working as a Care Professional to her role, which is invaluable in being able to support our team of Care Professionals.

    Cerri Eames

    Assistant Care Manager

  • Following her first year of training as a nurse, Kirsty needed to gain the required experience in the care sector. Having been referred by a friend, she joined Home Instead Wirral as a Care Professional in 2015 and liked it so much, she decided to stay.

    Kirsty Hall

    Scheduler

  • Tracy joined Home Instead as a Care Professional in 2014 and became a Scheduler in 2016. Tracy had extensive experience of working with elderly prior to joining Home Instead and loves speaking to our wonderful clients.

    Tracy Parkes

    Scheduler

  • Laura brings over a decade of experience in the banking and insurance markets, which means she brought many useful transferable skills to her role as scheduler.

    Laura Monteith

    Scheduler

  • As ACM, Anne is a key member of our Care Operations team, providing a vital link between the Care Manager, our support team and Care Professionals in the field.

    Anne Tartt

    Assistant Care Manager

  • Our Care Professionals are committed to providing a reliable, compassionate and friendly care service. Their thoughtfulness and dedication are an inspiration. They work tirelessly helping our clients retain their dignity whilst remaining independent their own homes. 

    Our Outstanding Team

    Care Professionals

  • Pauline is the face of Home Instead in the Wirral community. She works closely with local community groups, church groups, and charities to support our older community, supported by Home Instead's values.

    Pauline Haggett

    Community Engagement Officer

  • Ange is the face of Home Instead in the Wirral community. She works closely with local community groups, church groups, and charities to support our older community, supported by Home Instead's values.

    Angie Smith

    Community Engagement Officer

  • Becca joined the Home Instead Wirral team in January 2023 as an Admin Apprentice, where she has undoubtedly become a key member of the Care Operations team in Wirral.

    Becca Miller

    Administration Apprentice

  • Liv joined the Home Instead Wirral team in April 2024 and immediately settled into her role as Admin Apprentice. She’s a positive, get it done kind of person, which means she fitted right into the operations team.

    Olivia Furniss

    Aministration Apprentice

  • Milly is based at our West Kirby office she will be providing admin support to our Recruitment and Training teams, and also supporting the Community Engagement team, so she’s never going to be bored!

    Milly Hughes

    People Experience Administrator

Home Instead Wirral Location Map
Wirral
Home Instead Wirral, Building 3,
Prenton Way, North Cheshire trading estate,
Prenton,
CH43 2EA
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