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Recruitment & Retention Officer

Recruitment & Retention Officer

Leicestershire Full-time 20,000 - 25,000 pro rata Closing date: 01/10/2021
Company Description

Home Instead West Leicestershire & Market Bosworth is a rapidly growing office of the award-winning Home Instead worldwide care company. Established in 2016 by Nisha Chandarana, Home Instead West Leicestershire & Market Bosworth is now recognised as a leading care provider across the Leicestershire area. In order to continue our successful growth and excellent reputation, we are seeking the right candidate to be our Recruitment & Retention Officer.

Our Mission -  “ To Bring Dignity Back Into Ageing ‘’

Message from our Owner & Managing Director: 

"Hello, my name is Nisha Chandarana and I am passionate about bringing premium quality care in my local area.

My mother was my rock and my soul mate. In her old age, my mother suffered a multitude of health problems and as a family, we pulled together to support her. When looking for extra care and support for her, I was shocked that there was a lack of good quality care.

I lost my mother in Nov 2014, after which I decided that I wanted to be the person to provide premium quality care in my local area. Whilst searching as to how I can provide such care, I came across Home Instead. The Home Instead ethos, matched mine as they have a strong reputation for providing dignified and personalized care which put clients first.

I realized that most seniors prefer to remain and live independently in their own homes as long as possible and we can make this possible by providing companionship, light housekeeping, meal preparation, medication reminders, shopping assistance, doctor’s appointments and personal care such as bathing and dressing and even Live-in Care.

Our CAREGivers are carefully selected for their empathy, compassion, reliability and integrity.

 We invest heavily in training our CAREGivers, to give them the skills to meet the changing needs of our clients and they are all fully Criminal Records Bureau checked and insured.

Our service is different because our visits are a minimum of one hour and our CAREGivers are matched to our clients. We send the same CAREGiver as much as possible and are always introduced by our Care Manager, so a stranger will never turns up at the door. Our CAREGivers do not wear uniforms and they just look like a friend or family who are visiting."

Job Description

The Recruitment and Retention Officer will be responsible for recruiting the correct calibre of new CAREGivers to Home Instead and achieving consistent monthly onboarding numbers to guarantee successful business growth. They will be proactive in their approach to recruit and retain CAREGivers, not afraid to explore and suggest improvements to processes to ensure our CAREGivers are heard and continue to choose us as an employer of choice. They will be computer literate and familiar with applicant tracking recruitment software. They will be a strong, confident communicator with excellent English language and writing skills. They will have a track record of adapting quickly to changing business circumstances in a highly organised manner.

They will work with external advertisers and apply business requirement information to adverts and communications. They will understand the need to work jointly with other Key Players to ensure timely and positive outcomes, for both Clients and CAREGivers.

Due to the nature of the role, the applicant must be a driver with access to their own car and be subject to an enhanced DBS disclosure.


Responsible for and implement the CAREGiver Journey from the very first contact.

Responsible for all CAREGiver recruitment.

Understand and work in line with recruitment processes.

Responsible for all CAREGiver retention.

Highly organized, efficient and a problem solver.

 Logical and analytical with the ability to work on own initiative and meet deadlines.

Proactive, adaptable and responsive.

Highly resilient and positive with excellent communication skills.

Comfortable working with our IT systems, including People Planner and Smart Recruiter.

A Team player with strong interpersonal skills and the ability to build rapport quickly.

Willing to be on call on a rota basis.

Additional Information

What We Offer:

           Salary ranging from 21-25k pro-rata depending on experience

·         Free DBS Check

·         Training and Development opportunities

·         Working with passionate colleagues

·         A free, confidential Employee Assistance Programme - confidential help to promote your well-being

·         Fully funded Diplomas in Health & Social Care, City & Guilds Assured Dementia & End of Life training and more.

·         Pension Scheme

·         Bonus scheme


If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. 

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