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Weekend on-call supervisor

Leicester Part-time 100 - 100+ pro rata Closing date: 01/12/2021
Company Description

Our Mission -  “ To Bring Dignity Back Into Ageing ‘’

Message from our Owner & Managing Director: 

"Hello, my name is Nisha Chandarana and I am passionate about bringing premium quality care in my local area.

My mother was my rock and my soul mate. In her old age, my mother suffered a multitude of health problems and as a family, we pulled together to support her. When looking for extra care and support for her, I was shocked that there was a lack of good quality care.

I lost my mother in Nov 2014, after which I decided that I wanted to be the person to provide premium quality care in my local area. Whilst searching as to how I can provide such care, I came across Home Instead. The Home Instead ethos, matched mine as they have a strong reputation for providing dignified and personalized care which put clients first.

I realized that most seniors prefer to remain and live independently in their own homes as long as possible and we can make this possible by providing companionship, light housekeeping, meal preparation, medication reminders, shopping assistance, doctor’s appointments and personal care such as bathing and dressing and even Live-in Care.

Our CAREGivers are carefully selected for their empathy, compassion, reliability and integrity.

 We invest heavily in training our CAREGivers, to give them the skills to meet the changing needs of our clients and they are all fully Criminal Records Bureau checked and insured.

Our service is different because our visits are a minimum of one hour and our CAREGivers are matched to our clients. We send the same CAREGiver as much as possible and are always introduced by our Care Manager, so a stranger will never turns up at the door. Our CAREGivers do not wear uniforms and they just look like a friend or family who are visiting."

Job Description

As one of our weekend on-call supervisors, you will be responsible for the safe running of our services during out of office hours. You will be responsible for answering all phone calls and communication that is considered urgent and need to be actioned prior to the office re-opening. An example of a matter that would need actioning could be arranging for sickness cover (with current CAREGivers and/or the weekend support CAREGiver). Another example could be reassuring working CAREGiver when incidents happen with their clients e.g. a fall and liaising with the family and healthcare professionals. 

The majority of communication will be to answer simple queries and ensuring CAREGivers are clocking in and out of their visits. 

The weekend would run from Friday 4 pm until Monday 9 am - base pay rate of £100 for the weekend not including pay for covering care calls if needed at £11 an hour. You will not need to be working throughout this time but will be required to action matters as and when they occur. You must be available to answer all phone calls and communication straight away. 


All training is provided.

Care experience and/or supervisor experience

Good written and spoken English

Strong communication

Good IT skills

Able to cope well under pressure

Friendly & calming attitude

Strong problem solving skills

Additional Information

Friendly team

Extra opportunities to earn money on top of the on-call rate

Career progression

Options of remote working or office-based

Adhoc work - you will be able to enjoy your weekend whilst being on-call.

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