Dad has been receiving twice daily care from Home Instead for a month now and we have been very happy with the service he has received. He is visited mostly by a regular carer with support on days off from the same two caregivers, all of whom demonstrate friendly professionalism and attention to detail.
Communication is good, both by the client journal and by a quick call if needed. It has been a huge relief to us to know that Dad is assisted with his personal care, prompted with his medication and prepared food of his choice just as we would do ourselves.
“ Just a little note to say a huge thank you to Molly's caregivers especially to Chesnie and Laura for the care, compassion and time spent on Tuesday after she had a fall and Wednesday regarding the hospital and her discharge. To Olivia for your efficiency overnight or late calls if Molly had been discharged on Tuesday evening. It showed your dedication you all have as caregivers. Many thanks. ’’
Alison - Client's Daughter
Just wanted to drop a line to say a massive thank you to Donna for the way she has cared for my mum during these difficult times. As always, nothing is too much trouble for her. She has queued to ensure my mum has food to eat and medication she requires.
Donna is the person my family has in mind when we clapped every Thursday evening! Thank you Donna - you are our superstar.
With Love Alison.
The Jordan Family - Canada
My family and I would like to pass on our deepest gratitude and thank you and the team for the exceptional care of my father.
We are residents in Canada and have been unable to travel to see dad this year. One thing that has made this more bearable, is the exceptional service that your team have provided.
Last September, during a visit, I tried to help mum find extra help in the local area. Most never even returned a call, let alone committed to a visit. I was deeply concerned about the future.
Since mum contacted you, your teams level of service, both initially and ongoing, even in the middle of a pandemic, has been exemplary.
You have not only given direct care to my dad, but given so much help and support to mum and the family at the most difficult time for us.
To Olivia, thank you. To Cheryl, thank you. To Debbie, thank you,. To Catherine, thank you. To Celeste, thank you.
My apologies if I have missed anyone.
The Jordan Family - Canada.
CAREGiver - Ruta
I want to thank you for everything you have done for me and also for being such an amazing place to work.
CAREGiver - Vicky
Thank you Megan for all you've done. Thank you to all and to Nisha who is the driving force behind the great work we do.
Irene - Client's Daughter
I just wanted to take a couple of minutes to thank you & all the staff who looked after mum, especially Charlotte for your kindness & care but also I wanted to say a big ‘Thank You’ for the continued support you give to the elderly at this very difficult & unusual time. You all deserve to be acknowledged & praised for your commitment to the elderly, many, who would not be able to continue to live in their own homes without your help.
Client - Pat
Dear all at Home Instead - Thank you for looking after me on my return home. Your staff are lovely.
Lesley - Client's Daughter
I cannot recommend Home Instead enough. From our initial contact with them when my mum needed care at home following a spell in hospital to the last few days of her life, Home Instead have been professional, caring, kind, accommodating and supportive throughout. From simple tasks to complex support,
Home Instead have been wonderful. The caregivers are selected personally to suit the client and if you are considering using their services, don't hesitate. My mum came to look at her caregivers as friends and they gave her the support and strength she needed to continue living at home, with the compassion, respect and dignity she deserved as an elderly lady. She remained positive throughout with their support through difficult times towards the end of her life. Thank you for your love and support we as a family couldn't have done it without you.
Greg -Client's Son
With living 80 miles away from my mother it is imperative that the staff and carers at Home Instead keep me updated with any areas of concern that they have. They immediately reassure you that everything is under control and somehow filter what is important and relevant and deliver their message in
a calm and succinct manner. They give me total confidence that my mother's day to day needs are totally covered in a professional and efficient way.
Sarah - Client's Daughter
I can't thank you enough for all you have done for mum. Your care for mum is above and beyond... thank you. You have only been with us a short while, but the love and respect you have shown my mum means you will always be remembered by me.
Pauline - Client's Daughter
My mum looks forward to their visit. They have a laugh. If they have a worry about mum, they contact me. They listen to us and do as we want. They always get back to us and give us ideas to help us cope.
Winifred - Client
Home Instead is a very well run company and understand your need. I would recommend them.
George - Client
My carer is the best carer I could have wished for. Megan has made a big difference. Her visits make life worth living.
Rebecca - client's Daughter
Knowing that mum has caring and genuine people to help take care of her gives me peace of mind. Mum looks forward to seeing the caregivers. Thank you for making such a big difference to both of our lives.
I am very happy with the service provided. Especially the efficiency of communication.
Laura - Recruitment & Training
I started working for Home Instead senior care in February 2018 as Recruiter and Trainer. Its safe to say I love my job and I thoroughly enjoy it. The atmosphere in the office and between with the CAREGivers is out of this world. Everyone is so friendly, and always willing to help when stuck in a rut. I enjoy seeing the CAREGivers come in with a smile on their faces all the time. In my eyes I have the best job in the world ever as I get to train the incoming CAREGivers and ensure they fit within our ever growing Home Instead family. The management at Home Instead are so supportive and engaging, again Nisha and Bhavesh are always willing to help out.
It's such a rewarding job, thank you for giving me the opportunity to work with you all ☺️
Valerie - Client
"I’m going to be honest with you I didn’t want any help to start with but now I’ve got to know you I really like you and look forward to seeing you."
Cheryl - Client's Daughter
It was good to catch up last week and once again many thanks to you and your team for all your hard working arranging such good care for Mum.
CAREGiver - Safuyah
Thank you for all your hard work and for being a great company to work with.
Eleanor - Client's Daughter
My brother and I are very confident that she was well cared for and, over the last three weeks, that is in no small way thanks to Vicky. Apart from the way she worked so well with Sotina, she was a delightful personality to have in the house during a vulnerable time. We are most grateful.
Sarah - Clients Daughter
We would like to take the opportunity to thank you for the time and kindness of your CAREGivers, which has allowed them a degree of independence over the last year that they otherwise not have had.
Jennifer - Client's Daughter
I am very grateful for the excellent support you gave my Mum and will always be an advocate of your service.
Eleanor - Client's Daughter
Thank you very much indeed for sending such a gentle and caring person as Vicky.
Sarah and Simon-Client's daughter and son
Thank you for all the fantastic support that you and your staff gave to dad over the last year. It is very comforting to know that he lived happily at home for the last year.
David - Client's son
Thank you. It is really helpful to have someone there to help with these issues.
Thank you once again for all your extra support.
Thanks as always for all you do for mum - she always says how much she enjoys your visits.
Helen - Client's Daughter
Hi Nisha and Maxine,
Just wanted to say thanks for all Iska's help last week with the dentist. Mum continues to be very positive about Iska's visits and always says how much she enjoys her company.
Nicky May - Client's Daughter
I would like to thank you all for all you have done. Even in such a short time you have really put Mum back on her feet. You have been very engaged both with Mum and with the family, and your experience, professionalism and good care have been very good to work with and have really made a difference.
Thank you to you all.
Thanks for this, and to Iska for all her help with the dentist this week.
Mum has been very happy with Iska's visits again this week and really enjoyed their outing to the garden centre on Wednesday. She keeps saying how well they get on, and has generally sounded much brighter - so thank you Iska!
Just to let you know mum was delighted with Iska's visit on Wednesday. I spoke to her soon after Iska had left, and she sounded the happiest and liveliest I've heard her in a long time.
Many thanks again for all your help, Nisha. We are all greatly relieved that you are there for mum - it's a big weight off our minds, to know there will be regular local help at hand, and I know it will make a big difference to mum's quality of life.
"Thank you for all you do"
Please thank Jackie for stepping in last week in the afternoons. Everything went very smoothly! I hear they’ve been playing scrabble which is fantastic.
What a brilliant job you did today. Dad really enjoyed it!
Thank you, Pauline
Thank you so much for being so welcoming- it was the first thing I noticed when I walked through the door. The smiling faces and the kindness - means a lot.