Tony O'Flaherty, Owner
My family have always been very involved in the care industry and I have been brought up with an appreciation of the positive effects that good care has on people’s lives. My parents between them have over 65 years’ experience running residential homes and providing support to the elderly, and I really wanted to follow in their footsteps and specialise in providing quality care to senior citizens and those with physical and learning disabilities. Having been hospitalised after an accident some years ago, I required several months of home care and it was during this period that I realised the huge effect well trained, caring, compassionate and considerate carers can have on one’s emotional wellbeing, independence and quality of life. As a result of my experience I ensure that all our CAREGivers are highly trained, compassionate individuals whose focus is on delivering quality, dependable, personalised care to every one of our clients, every single day.
Sophie Borer - Care Manager
My name is Sophie Borer I have over 25 years of care and management experience, working for both the supported housing sector, as well as community care providers. I took up the role of Care Manager because I thoroughly enjoy working in the care sector and delivering high quality services that meet the needs of both our clients and CAREGivers. What makes working at Home Instead so rewarding is hearing such positive client feedback and how the CAREGivers are making such a huge difference to the lives of those they support.
My qualifications include an NVQ level 5 in Leadership and Management in Health and Social care, BA Hons in Social Science and a Diploma in Midwifery!
Lorna Simmons- Deputy Care Manager
My name is Lorna, I started working for home instead in 2012 after moving my father who was living with dementia into my family home. Before this I worked in education for over twenty years, this ended due to my father’s needs. Having a loved one live with me highlighted the need for quality care which being at home with him I was able to provide him with.
I began with Home Instead as a care giver and thoroughly enjoyed my role. Being a caregiver enabled me to engage with not only clients but other caregivers.
In 2017 I became a field supervisor which gave me the opportunity to arrange social coffee mornings for caregivers as well as carrying out service reviews and quality assurances with clients.
In 2018 I became a full-time supervisor which has enabled me to build positive relationships with both caregivers and clients.
I am passionate about the elderly having access to quality care and motivate and lead my team to deliver this to the best of our ability.
Nicole Pointing, Recruiter
After graduation from university, I was looking for a fulfilling career and have now found my role here at Home Instead as Assistant Administrator/ Scheduler. I initially joined the team part-time, helping out with the admin and filing. However, after 2 years I wished to become a full-time member of our team and with this the variety of tasks I turned my hand to consequently grew!
My main role is to recruit potential CAREGivers and guide them through our recruitment process. I make contact with all applicant enquiries and meet with them, inviting those suitable onto our training course. I also ensure our CAREGivers have had the necessary background and reference checks, which all contributes towards our goal of employing the best quality staff. Aside from recruitment, I also assist with administration and scheduling when necessary and you will often find me on the end of the phone ready to help anyone as best I can!
Tara Farrell- Scheduler
I started my care career 30 years ago where I worked for Hammersmith and Fulham Council as a care worker, helping residents with shopping, cooking personal care and living independently. I love being able to help people and stayed in the job for over ten years. Before joining Home Instead, I worked for six years as a support officer for the Sir Oswald Stoll foundation which helps ex-services people to reintegrate back into civilian life. During COVID I helped organise home food delivery for our Veterans and provided support and counselling to help them navigate their way around unfamiliar process and procedures.
Since joining Home Instead I feel I have been able to make a real contribution to improving the lives of the elderly because I am able to make sure our that clients are matched with the best possible caregiver for them, and as I’m constantly speaking with them and their families I’m able to adjust their care to make sure its what they want and need.
Kirstie Pitt- Database Administrator
Kirstie Pitt - Database administrator
My name is Kirstie, I started my career in fashion buying and after 8 years I realised this was not where I wanted to be. After a close family member became ill I had the opportunity to become their full-time carer. This is where my love of care blossomed.
n March 2020, I became a care giver in a care home before starting my journey at Home Instead as a database administrator. I have always enjoyed being around the older generation and I genuinely believe the best for them is when they are looked after in their own home and having quality care.
My role is to monitor and audit all client visits 24 hours a day, 7 days a week. I ensure medication is given correctly. to our clients and to make sure certain assigned activities are completed. I really love what I do at Home Instead and believe we are a creating a better future of care within the UK
Mandy Battersby - Administrator
I have been with Home Instead for more than 10 years, during which time I have worked in numerous roles. For the most part I was the Scheduler, working with caregivers, clients and their families on the daily rotas and ensuring all care requirements were met. After a career break, I was very happy to return, and now I work part-time, mostly supporting on the recruitment side but also assisting with scheduling and other administrative duties. My long service at Home Instead has allowed me to build up a wealth of knowledge of the care industry and I am proud to work for a care company that certainly merits its ‘Outstanding’ CQC rating.
Rasa Taraseviciute - Field Supervisor
Caring for the elderly is part of the culture in my home country of Lithuania and when I came to England to seek out an opportunity to work in the care sector I was fortunate enough to find a job working in a BUPA care home in Wimbledon. The experience proved both a joy and a challenge and taught me a lot, especially about English food and traditions. It was very rewarding to make residents happy and I worked there for three years.
In 2011 Home instead Wandsworth, Lambeth & Dulwich opened its doors and I was one of the first Caregivers to be recruited, I enjoy working with Home Instead because the team are really friendly and it has sent on a variety of skills development and NVQ training courses which have given me the knowledge ,skills, stability and confidence needed to do my care work. Having been promoted to field Supervisor I also help train Caregivers how to use our online Client Care applications.
Janice Castello- Field Supervisor
I originally started my career working in a school environment, mentoring children from ages 7-9 years old. Although it could be challenging at times, I found it very rewarding watching the progress of the pupils and their family life’s changes for the better. I gained a lot of experience during this time, handling challenging behaviour, good listening, and communication skills, working with outside agencies, building confidence, a good sense of humour and finally patience.
After 17 years I made a career change, my next path would go from working with the young to caring for the elderly. I joined Home Instead in 2012 I was drawn to their ethos of good quality care and matching the caregivers to their clients. Working as a caregiver can be challenging but is enjoyable and rewarding when you see the difference you have made in your clients and families life. Since taking on the role of a field supervisor I get the best of both world and not every day is the same. I could be caring for a client or discussing a service review, dropping of PPE or conducting a support visit with a caregiver.
It is amazing I did not know that my years of working in a school environment would have prepared me for all the skills needed for my next journey as a Caregiver. I am still enjoying working with the elderly and hope if in the future I require care it will be from a Home Instead caregiver.