My family have always been very involved in the care industry and I have been brought up with an appreciation of the positive effects that good care has on people’s lives. My parents between them have over 65 years’ experience running residential homes and providing support to the elderly, and I really wanted to follow in their footsteps and specialise in providing quality care to senior citizens and those with physical and learning disabilities. Having been hospitalised after an accident some years ago, I required several months of home care and it was during this period that I realised the huge effect well trained, caring, compassionate and considerate carers can have on one’s emotional wellbeing, independence and quality of life. As a result of my experience I ensure that all our CAREGivers are highly trained, compassionate individuals whose focus is on delivering quality, dependable, personalised care to every one of our clients, every single day.
Vedah Hoon- Care Manager
I am a qualified nurse and prior to joining Home Instead, I was working in a care home as a team leader and manual handling trainer.
I have a varied role at Home Instead and it involves training new and existing CAREGivers, ensuring that they are given the correct training and support to enable them to provide the highest standards of care. I am very passionate and love my job as it allows me to see what an impact we can have on people’s lives. I also look after a team of CAREGivers, making sure they have enough support to deliver outstanding service as well as regularly meeting with our Clients to ensure we are giving them the best service possible.
In my role as Care Manager I am responsible for ensuring that our clients receive a friendly, flexible and professional service from our care team.
I love working with people who really do provide quality person-centred care, a term we have heard a lot about but is really put into action here at Home Instead.
Mandy Battersby - Client Services Manager
I have had a varied journey in my career at Home Instead. From caregiver to scheduler and working in two different Home Instead offices I have gained a huge amount of knowledge and experience in a company that I consider offers the best quality care available. I am now Client Services Manager. I will be assisting the Care Manager in many aspects of her work, visiting clients and their families and supporting caregivers all to deliver the high standards for which we are renowned. You may meet me conducting quality assurance checks, introducing caregivers to new clients or reviewing care plans and I look forward to getting to know everyone in my new position.
William French - Office Administrator
After ten years of working in IT Procurement, I decided on a change of career and am delighted to now be working as part of the Home Instead Senior Care Team, learning from the care experiences of Tony and Anne Marie, and using this experience to help our customers
My role is to keep all aspects of administration in order and to ensure that our policies and procedures are fully compliant with the Care Quality Commission guidelines and best practices.
I also monitor the carer’s shifts ensuring they are on time and ringing clients and their families to let them know of any changes. I work hard to make sure that our customer’s enquiries are dealt with quickly and efficiently, keeping them fully updated on any matters related to them or their loved ones at all times.
Nicole Pointing, Recruiter
After graduation from university, I was looking for a fulfilling career and have now found my role here at Home Instead as Assistant Administrator/ Scheduler. I initially joined the team part-time, helping out with the admin and filing. However, after 2 years I wished to become a full-time member of our team and with this the variety of tasks I turned my hand to consequently grew!
My main role is to recruit potential CAREGivers and guide them through our recruitment process. I make contact with all applicant enquiries and meet with them, inviting those suitable onto our training course. I also ensure our CAREGivers have had the necessary background and reference checks, which all contributes towards our goal of employing the best quality staff. Aside from recruitment, I also assist with administration and scheduling when necessary and you will often find me on the end of the phone ready to help anyone as best I can!
Claudette Oldfield- Scheduler
After graduating from the University of Bedfordshire, I worked in various retail positions including at a supervisory level. While also caring for a family member for many years, I realised that caregiving was something I truly enjoyed so I joined Home Instead Wandsworth in 2017. From the start I embraced the Home Instead mission to provide quality care for the elderly and had several regular clients while I continued in my retail role. When the opportunity arose in early 2018 to work in the office as the scheduler, I was delighted to be offered the position. My role includes matching clients to caregivers, ensuring the continuity of care which sets Home Instead apart from its competitors, liaising with caregivers and clients to make sure all calls are allocated, and talking on a daily basis to caregivers, clients and their families to make sure that the service delivered is of the highest quality. On top of this I still like to visit some of my regular clients.
In my spare time I am a sports enthusiast, and have coached under 16 football.
Maureen Nathan - Deputy Care Manager
My name is Maureen Nathan, I have worked in the Health and Social Care industry for over 15 years.
I started as a senior support worker, moved on to Team leader and then progressed to Deputy Manager of a menta health care home. As well as mental health, I have also worked with a variety of client groups including the elderly and those with learning disabilities and Autism.
I thoroughly enjoy my role in caring for clients and supporting staff to fulfil their full potential, I have a genuine passion for empowering them to achieve the clients and Home Instead’s quality care goals. In order to achieve this I needed to gain the necessary skills and knowledge, so I enrolled onto the Health and Social Care NVQ, level 3 and later completed my Level 5 in Leadership and Management.
These experiences have helped me understand how to care for someone and make a difference to their lives in a dignified and respectful manner.
It has also enhanced my knowledge, skills and confidence helping me to make a valued contribution to the lives of my client’s, their families and other health care professional’s.
I am very grateful to have got the opportunity to work with Home Instead Senior Care as the Deputy Manager, supporting the care team to deliver the highest standards of care to our clients and their families.
Lorna Simmons- Field Supervisor
My name is Lorna, I started working for home instead in 2012 after moving my father who was living with dementia into my family home. Before this I worked in education for over twenty years, this ended due to my father’s needs. Having a loved one live with me highlighted the need for quality care which being at home with him I was able to provide him with.
I began with Home Instead as a care giver and thoroughly enjoyed my role. Being a caregiver enabled me to engage with not only clients but other caregivers.
In 2017 I became a field supervisor which gave me the opportunity to arrange social coffee mornings for caregivers as well as carrying out service reviews and quality assurances with clients.
In 2018 I became a full-time supervisor which has enabled me to build positive relationships with both caregivers and clients.
I am passionate about the elderly having access to quality care and motivate and lead my team to deliver this to the best of our ability.