My family have always been very involved in the care industry and I have been brought up with an appreciation of the positive effects that good care has on people’s lives. My parents between them have over 65 years’ experience running residential homes and providing support to the elderly, and I really wanted to follow in their footsteps and specialise in providing quality care to senior citizens and those with physical and learning disabilities. Having been hospitalised after an accident some years ago, I required several months of home care and it was during this period that I realised the huge effect well trained, caring, compassionate and considerate carers can have on one’s emotional wellbeing, independence and quality of life. As a result of my experience I ensure that all our CAREGivers are highly trained, compassionate individuals whose focus is on delivering quality, dependable, personalised care to every one of our clients, every single day.
Vedah Hoon- Care Manager
I am a qualified nurse and prior to joining Home Instead, I was working in a care home as a team leader and manual handling trainer.
I have a varied role at Home Instead and it involves training new and existing CAREGivers, ensuring that they are given the correct training and support to enable them to provide the highest standards of care. I am very passionate and love my job as it allows me to see what an impact we can have on people’s lives. I also look after a team of CAREGivers, making sure they have enough support to deliver outstanding service as well as regularly meeting with our Clients to ensure we are giving them the best service possible.
In my role as Care Manager I am responsible for ensuring that our clients receive a friendly, flexible and professional service from our care team.
I love working with people who really do provide quality person-centred care, a term we have heard a lot about but is really put into action here at Home Instead.
Nicole Pointing, Recruiter
After graduation from university, I was looking for a fulfilling career and have now found my role here at Home Instead as Assistant Administrator/ Scheduler. I initially joined the team part-time, helping out with the admin and filing. However, after 2 years I wished to become a full-time member of our team and with this the variety of tasks I turned my hand to consequently grew!
My main role is to recruit potential CAREGivers and guide them through our recruitment process. I make contact with all applicant enquiries and meet with them, inviting those suitable onto our training course. I also ensure our CAREGivers have had the necessary background and reference checks, which all contributes towards our goal of employing the best quality staff. Aside from recruitment, I also assist with administration and scheduling when necessary and you will often find me on the end of the phone ready to help anyone as best I can!
Claudette Oldfield- Scheduler
After graduating from the University of Bedfordshire, I worked in various retail positions including at a supervisory level. While also caring for a family member for many years, I realised that caregiving was something I truly enjoyed so I joined Home Instead Wandsworth in 2017. From the start I embraced the Home Instead mission to provide quality care for the elderly and had several regular clients while I continued in my retail role. When the opportunity arose in early 2018 to work in the office as the scheduler, I was delighted to be offered the position. My role includes matching clients to caregivers, ensuring the continuity of care which sets Home Instead apart from its competitors, liaising with caregivers and clients to make sure all calls are allocated, and talking on a daily basis to caregivers, clients and their families to make sure that the service delivered is of the highest quality. On top of this I still like to visit some of my regular clients.
In my spare time I am a sports enthusiast, and have coached under 16 football.
Lorna Simmons- Field Supervisor
My name is Lorna, I started working for home instead in 2012 after moving my father who was living with dementia into my family home. Before this I worked in education for over twenty years, this ended due to my father’s needs. Having a loved one live with me highlighted the need for quality care which being at home with him I was able to provide him with.
I began with Home Instead as a care giver and thoroughly enjoyed my role. Being a caregiver enabled me to engage with not only clients but other caregivers.
In 2017 I became a field supervisor which gave me the opportunity to arrange social coffee mornings for caregivers as well as carrying out service reviews and quality assurances with clients.
In 2018 I became a full-time supervisor which has enabled me to build positive relationships with both caregivers and clients.
I am passionate about the elderly having access to quality care and motivate and lead my team to deliver this to the best of our ability.