Review from Wendy T (Daughter of Client) published on 11 December 2020

Wendy T is Extremely Likely to recommend Home Instead (Stevenage & North Herts).

Average rating 5 out of 5

Mum started using Home Instead about a month ago following a long assessment period with a variety of temporary carers. The care and personal touches provided by Home Instead has been brilliant and I have noticed a real difference in mum’s enthusiasm and mood since she has been having these daily visits. 
Thank you!

We have had the service from Home Instead now for three months and have been extremely pleased. There were doubts at the beginning as to how my wife would react to the invasion of privacy but this has been handled most sensitively and she has not been in the least bit upset, in fact listening to the laughter and singing coming from the bathroom I would say the opposite is true!! Carers have been very sweet and have become friends who my wife looks forward to greeting each morning. The whole experience in dealing with Home Instead has been most positive and reassuring. It leaves me very happy to know that my wife is in the hands of such competent and lovely people. ’’

Ruth P (Daughter of Client) published on 3 November 2020

Average rating 5 out of 5

Unfortunately, my mother’s health declined rapidly over a few days, from being independent, doing her own cooking and washing to hardly being able to speak, eat and look after herself. Not knowing what was wrong with her, I called the doctor who didn’t examine her and just did her blood pressure. 
I live over a hundred miles from my mother, so I searched for suitable carers in Letchworth and I'm so pleased I found Home Instead. The carer came the next day to assess my mother and to everyone's horror found she had a severe infection and sepsis. They immediately arranged for the ambulance and she is now in hospital extremely poorly. But without Home Instead, she would have continued to deteriorate at home in discomfort and pain. I'm eternally grateful to their carers for spotting the problem and acting swiftly.

Mr K Rhodes - Letchworth

Home Instead have always been both professionally competent as well as friendly and easy to approach.
They have provided my very elderly relatives with care and understanding from the outset, at a time when new faces were not normally welcomed. Although circumstances mean that sometimes different people have to visit, each carer has been introduced and fully briefed before arrival and is always welcomed on return.
I am more than happy to entrust the ongoing home care of my relatives to Home Instead and have no reservations in recommending them to others.

Mrs. E Smith - Stevenage

Fabulous care and service. All of the CAREGivers provide a high standard of care, nothing is too much trouble. They all feel like friends.

Clients Daughter - Knebworth

l would love to tell you, l am still so very happy with the girls , l went to mum's a week ago and met with another group of ladies there, and one lady was saying how mum had changed so much, she never really spoke to her before, but she has noticed how she has come out of herself and loves the singing and dancing and said, what amazing girls who look after her and how lucky we were. There was a coffee morning for her birthday and Lauren sent me a wonderful photo - so a big thanks to her, can you let them know how well they are doing with my mum.

Mum has put her weight back on now and it so much better than this time last year. Thank you to you and your team.

Mrs J Gillan - Hitchin

My parent's ability to look after themselves at home deteriorated when my mother's health was compromised two years ago. My father, as her carer, struggled to make meals and the health of both of them declined until my father went into hospital in August 2016. I was recommended Home Instead Senior Care (Stevenage & North Herts) to provide carers to enable Mum and Dad to live independently.

The lady who was introduced to cook evening meals for them has been an absolute godsend. She is very kind to them and exceptionally caring. My father has since had another health crisis and another spell in hospital and Home Instead have provided more carers to give morning care to help encourage them to take their medication.

Home Instead also keeps us informed of any needs. This has enabled Mum and Dad to continue living at home and provided us with peace of mind, knowing that they are being cared for on a regular basis.

Overall Standard: Excellent | Staff: Excellent | Care / Support: Excellent | Management: Excellent | Treated with Dignity: Excellent

Mrs. G Lane

I love my visits from my CAREGiver and miss her if I don't see her. We have a lovely time together and she always makes me laugh. We are now going for daily walks and really enjoy that time.


Miss. A.K - Hitchin

I just wanted to take this opportunity to thank all at Home Instead for the amazing care you provided to both my parents.

I am so grateful to you all for your help and support. Having had such a good experience with your team, I was very happy to recommend Home Instead to my mother- in -law in Reading and she is now benefiting from their help.

Many thanks again and I wish you all well for the future.

CQC - 'Our findings are that this service is exceptionally Caring'


Mr. W - Hitchin

We engaged with our local Home Instead team about ten months ago and have been highly impressed. The process began with a careful face-to-face discussion to ascertain what was needed. The management team then took a personal interest in finding the right person to meet the requirements. Speed was of the essence. My mother immediately took to the carer they selected and that same person proved to be an excellent long-term match for her.

During the year requirements have at times increased and we found that Home Instead delivered on their promise to be flexible. Again, we felt that both the management team and the carer herself took a truly personal interest in providing the right support in a timely fashion.

Communication throughout has also been timely and helpful. The level of responsiveness and follow up has been second to none. We could not have found a better agency, management team, or carer to support our mother's wish to continue living independently in her own home.

Overall Standard: Excellent | Staff: Excellent | Care / Support: Excellent | Management: Excellent | Treated with Dignity: Excellent | Value for Money: Excellent

Mrs. L - Hitchin

I consider myself very lucky to have these kind, caring, helpful ladies. Makes life easier to cope with being on my own. Nothing is too much bother for them. They are always cheerful, which goes a long way. What more do I need to say 10/10

Mrs. T - Letchworth

We have had experience of another care organisation for 2 months, but Home Instead are amazing and really do care. Our family have peace of mind knowing that our 93 year old mother is so well looked after in our absence. She has responded well and quickly and trusts the people/carers who come in each day.

Ms. G.T  - Shefford

Home Instead has recognised and provided a perfect match between my mother and her carer. Although not too elderly or infirm, mum needed company and stimulus and an understanding of her newly diagnosed dementia. Home Instead has literally given my mum a new lease of life and a new friend and I cannot rate them highly enough for the time and empathy they have given her. I do, and will continue to recommend them to anyone I know who may benefit from their services.

Mrs. F - Royston

We were desperate to find help for my husband who had a stroke on top of dementia. Home Instead replied instantly to my contact after reading about them in our local paper. They visited, assessed, and found an ideal carer who comes every week to sit with him, talk, play games with our dog. She lifts my husbands mood and gives me time out to unwind. We couldn't have asked for more. She makes him coffee/tea and lunch. She simply is a life saver.

Mrs. O - Letchworth

I had a carer from Home Instead Senior Care each morning to help me wash and dress! They were excellent. The carers were all very competent, I felt quite at ease with them and enjoyed meeting them. I missed them when they had finished coming to me. I was pleased to have them introduced to us before they started. They always arrived on time and often did one or two extra things to help me. I would definitely employ them again and would have no hesitation in recommending the company.

Mrs. F - Royston

I would like to say how much I appreciate the support you have offered me - it has put my mind at ease. Again, many thanks I feel as though I am being rescued......

Mr. M - Hitchin

I would like to say a big thankyou to Home Instead for supporting me to get back to enjoying the hobbies, I thought I would no longer be able to do. My CAREGivers are a great bunch and I look forward to their visits.

Mrs. I - Orwell

The office have been so supportive with my mother. Even before we started and she had to go into hospital they were kind and caring and sent a card. We are so glad we found them and that they can support us keeping mum at home.

Dr. M  - Son - Royston 

Having suffered short visits and a carousel of different carers, we were delighted to find Home Instead who provide care in hour long visits (minimum) and who provide consistency of carer that we have gotten to know as one of the family.

Mrs. S - Daughter - Stevenage

Reliable, Trustworthy and do what they say they will.

Mrs. J. Ashwell - Fowlmere

Great company, responsive and caring to our father suffering with early stage dementia.

Mr. S – Baldock 

I love the fact that they are so flexible and each month they will check what I require. I am so grateful that we have found Home instead and will be recommending them to everybody.

Mrs. P - Husband - Letchworth

I have looked at lots of care providers recently, I found Home Instead to be the best by far. They are friendly and understand the needs of my wife. They give me the chance to be able to go out and carry on with my hobbies. I finally have peace of mind knowing my wife is very well cared for and the CAREGivers are so kind and caring.

Ms. C – Daughter - Hitchin

I’m very pleased with Home Instead. They are brilliant with my 90 year old father. They are always on time and they send the same person each time. The continuity is great and he looks forward to the visits.

Mrs. E Reed - Royston

We have looked at other companies but found Home Instead to be the best. The way they were with my uncle was brilliant and understood exactly what we needed.

Julie - Letchworth

I can't tell you how much of a blessing you and your team have been for both Mum and I.
Thank you SO very much. The amazon eco has been a life changer.

Sue H (Daughter of Client) published on 22 October 2020

Average rating 5 out of 5

The support, care and kindness shown to my mother has been outstanding. Nothing has been too much trouble for the agency and the carers. As Mum's health has deteriorated they have responded rapidly and thoughtfully to the changing situation. Communication has been excellent - Mum and I feel she is in 
safe hands
. I really don't know where we would have turned to, so have no hesitation in recommending Home Instead Stevenage & North Herts.

Andrew T (Client) published on 2 August 2019

Average rating 5 out of 5

Home Instead is very proactive and helpful. They do things at a moment's notice. They are good at arranging trips and journeys. They get me out and about and take me shopping and on appointments. Great service and staff.

North Hertfordshire office is based in Letchworth, here is some of our Care team in the office.
Elderly male drinking tea and chatting with CAREgiver