Meet the Team
Well Trained CAREGivers

Our Superheroes!

The main reason for our success is our CAREGivers... they are our Superheroes. They are the reliable, trustworthy and always have a smiling face.

At Home Instead, we believe that all our CAREGivers need is the right attitude and anything else can be taught. If you'd like to apply for a role with us, click here to see our vacancies.

The next picture of our Superhero could be you!

Quality Leadership

Owner & Director - Dave Marsh

Hello I’m Dave, the founder and owner of Home Instead in Stevenage and North Hertfordshire. Before deciding to open Home Instead with my wife Karen, I spent over 30 years serving the needs of teams and customers.  Having worked in care for over 12 years, I believe there is still a lot of work to be done to bring standards of service in the care sector up to standards of customer care we take for granted in many other service industries.  I’ve chosen to make a positive contribution to that by opening Home Instead in this area.

 I aim to deliver the very best standards of leadership, management and training to those who chosen to serve and care for the more vulnerable in our society. I aim to enable our clients to take control of their lives and fully respect their unique preferences; I aim to deliver relationship based care where independence is nurtured and encouraged.  I aim to arrange for your CAREGiver to be the same person who will know you, your unique preferences and needs. I aim to make a positive difference one CAREGiver and one Client at a time, and I am proud to serve our fantastic team and our remarkable clients. 

Quality Leadership

Owner & Director - Karen Marsh

I am thoroughly enjoying being back at work now that our two children are older and more independent. Dave and I made the decision to start our Home Instead business as we wanted to do something that really makes a difference to people’s lives in the communities of Hitchin, Letchworth, Stevenage and surrounding towns and villages. Every day we are providing high quality care to our clients which helps them to remain at home and be independent.  We match our CAREGivers very carefully to our clients which means they build lovely relationships and our clients and CAREGivers look forward to seeing each other every visit.  I cover quite a lot of the admins side of our operation and provide support and guidance for our CAREGivers.  I find the experience very rewarding and am very proud of the quality service that we are delivering. The relationship that we have developed with our clients and CAREGivers is first class and we consistently receive fantastic feedback from both.

Suzanne Jenkinson

Operations Manager

Hello I'm Suzanne

I am excited to join Home Instead through unprecedented times which in itself will be a challenge but rest assured, your high-quality service will carry on regardless.

I am very excited about joining Home Instead because I finally found two very passionate people Dave and Karen along with their passionate team that share my own values in delivering a quality care service. I have a wealth of knowledge and expertise when I started my career back in 2002 as a care worker I have never looked back because providing high-quality care is my passion for communication and transparency. I specialise in Person-Centred Dementia Care and End of Life Care. 

I have been working in the health and social care sector for over 18 years, being born and raised and living within Hertfordshire.  These recent times have shown me how more than ever that we need to deliver high-quality care to our most vulnerable in our community to ensure you remain in your own homes safely and well.

I live with my family in Fairfield Park just outside Hitchin with My Partner Kevin who is my rock, my son and daughter and now our first grandson has joined the pack, we have Buttons our ginger tomcat and his best friend Fergie our rottweiler.

Great Communication and Teamwork

Care Coordinator/ Comms Manager – Maisy Hockey

I started working at Home Instead as a CAREGiver in 2017, and fell in love with the job. Helping people maintain their independence in their own home gave me a fuzzy feeling, and offered me so much more than any job I had previously done. When I heard the Care Coordinator was leaving, I jumped on the chance to put my office skills back to good use in such a rewarding environment. My mission is to help our little company grow to help keep more people in the North Herts area at home. I liaise with clients and CAREGiver’s to find the right matches, and ensure reliable care is provided throughout the year. The work I do helps CAREGiver’s build meaningful relationships with their client’s, built on trust and understanding. 

Outside of work I enjoy playing darts, even if it could be considered a health and safety issue for others in the area! I live in Knebworth, with my partner Alex and cat Busby. If you need to speak to me, just call the office on 01462 600 462, or email me at

Matching clients with the best possible CAREGivers

Care Coordinator - Sam Goodwin

I joined HomeInstead the beginning of 2019, I have been working in the health and social care sector for over 10 years and was so pleased to finally find a company that would help me feel like I was truly making a difference to people’s daily lives. I love being a part of such an incredible team who feel more like a family than colleagues.

My mission is to help our little company grow and to help keep more people in the North Herts area at home, working along side Maisy I liaise with clients and CAREGiver’s to find them the right matches, and ensure a continuity of care is provided throughout the year

I live with my partner Joe and our beautiful Bull-mastiff cross Bullseye. If you need to speak to me, just call the office on 01462 600 462, or email me at

Recruiting the best

Recruitment Coordinator - Molly Turner

I joined the Home Instead team at the end of 2019. I have worked in various care settings over the past 4 years. I am truly, very happy here with a company that cares and wants to make a difference in people's lives. Everyone here has made me feel very welcome and they have taken the time to get to know and support me. 

I live in Biggleswade with my partner Andrew and our 2 cats Tango and Pepsi. 

My role is to recruit the best CAREGivers out in the marketplace, those who are passionate, compassionate about providing care for others and love making that difference to an individual’s life making it possible for them to continue living in their own homes.

We have various opportunities in local areas, if you would like to find out more about becoming a CAREGiver I would love to hear from you.

Telephone: 01462 600 462 option 3

Fabulous CAREgivers for fabulous clients!

Care Coordinator- Julia Roberts

I joined at the start of 2020!
I am very excited to start my journey with Home Instead.
I am here to help with any new or existing CAREgivers and to find/schedule work for them.
Any issues I'm always at the end of the phone!
I look forward to hearing from you.

Shining Superstar Sue!

Field Care Supervisor- Sue Akester

I joined Home Instead in May 2019 as a Caregiver after previously working nights in Residential Care. I absolutely love both the job and the Company. So when I was asked to be a Senior Carer and cover On Call in July 2019 I jumped at the chance. I got to speak to Caregivers, Clients and their families and built some brilliant relationships. I love meeting new people and I have the most amazing clients.

I've now taken on the role of Field Care Supervisor and literally have the best of all worlds. I look after other Caregivers and get to see them working with their clients and am able to support them in their roles and see first hand the differences that they are making to their lives. I still have my clients and I also get to work with the fantastic office staff....could not get better. Everyone here makes such a great team, working together to help our clients stay in their own homes for as long as possible. It really is a team effort.

Outside of work I am married to my husband Paul and have 3 amazing children, two step-children and 3 cats Pebbles, Lucas and Leia. (Not forgetting my daughters hamster Bobbi)

Nurse Green!

Field Care Supervisor- Jane Green

I started in June 2019 as a CAREgiver and have recently taken up the role of Field care supervisor!

Part of my role is to go out and support our team of CAREGivers , I really love going out and meeting with the CAREGivers and seeing them interacting with their clients it really makes me smile to see the brilliant relationships they have built.

A little bit about me;
I’ve been a nurse for 24 years! But was looking for something where I could actually make a bigger difference.
I wanted to be able to build more of a relationship with my clients and felt that was missing from nursing.
I live with my 3 children and a lot of animals. 
At the latest head count I have
2 hamsters
2 cats
4 ducks and a border collie called Olaf who is also my running partner.

Beautiful red fox labrador

Emotional Welfare Officer - Flo Marsh

Hi My Name is Flo,

I joined the Home Instead not long ago. I really like people and didn’t fancy sitting in my bed at home all day so I used my special magic puppy eyes to convince Dave & Karen to hire me as their dedicated full time Emotional Welfare Officer. I love my job. I specialise in ensuring that the emotional well-being of our fantastic Caregivers is in top condition. I’m good at this; wherever they pop into the office I look at them with my big brown eyes to let them know they are unconditionally loved. I wag my tail enthusiastically so they can all see the power they have to create joy and happiness. I also snuggle up next to them so that they know they are wanted adored and safe at Home Instead. When I’m not at work I’m particularly interested in bones. At the moment, I’m learning new skills, but my current passion is chewing or shredding shoes, bags, papers, coats and anything else humans leave within my reach. Okay okay,.. I know this isn’t strictly part of my job description but throw me a bone here… I’m doing my best!

person applying lipstick
CAREGiver looking at a cook book with elderly lady