Home care in South Lakes

The Home Instead team at South Lakes are proud to provide expert home care across the area.

If South Lakes is your home, you should get to stay.

Our Care Professionals and Office Support Team are proud to support adults in the community of South Cumbria, delivering OUTSTANDING home care across the South Lakes, from Kendal and Kirkby Lonsdale to Arnside, Grange-over-Sands, Carnforth, and Ulverston (and everywhere in between!). (Photo by Jonny Gios Photography.)
Ancient ruins at sunset, with a stone wall leading towards a crumbling structure on a grassy hill. - Home Instead

Award-winning service you can rely on

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Care Services

Care isn't always an easy topic. We will help you make an informed, compassionate choice for your loved one.

Meet the team

  • Sophie Mellor and Melissa Holliday

    Sophie Mellor and Melissa Holliday

    Owners

  • Louise Yates
    I oversee the whole operation of running Home Instead South Lakes, including the Care Professionals, Office Support Team, the Senior Leadership Team and a network of external contacts who help support our business and clients.

    Louise Yates

    Group Operations Manager/Nominated Individual

  • Rachel Sanders
    As Operations Manager for the South Lakes branch, I ensure the Support Team is fully supported while overseeing both our Care Professionals and clients. I’m responsible for making sure we consistently meet care standards and deliver outstanding service.

    Rachel Sanders

    Operations Manager

  • Pamela Gios
    As Care Standards Manager and Registered Manager, I oversee the Care Team and work with our Support Team to ensure we meet all franchise standards, brand guidelines, and regulatory requirements, delivering safe, high-quality care every day.

    Pamela Gios

    Care Standards Manager / Registered Manager

  • Katherine Whittle
    Our Live-in Care Manager oversees the wellbeing of our clients and supports our Care Professionals across the group. Dedicated and approachable, Katherine ensures every placement runs smoothly, providing guidance, reassurance, and a personal touch every step of the way.

    Katherine Whittle

    Live-in Care Manager

  • Amanda Lancaster

    Amanda Lancaster

    Group Business Development and Systems Manager

  • Rachel Dixon
    As Care Operations Manager, I support our Care Professionals with personal development, one-to-ones, and more. I also oversee some of our complex clients, ensuring care is tailored, consistent, and meets the outstanding standards we’re known for.

    Rachel Dixon

    Care Operations Manager

  • Deana Kane
    As a Care Coordinator at Home Instead, I create tailored care plans, carry out reviews, and keep everything up to date. I liaise with families, GPs, and other professionals, and conduct care consultations to ensure every client receives the support they need.

    Deana Kane

    Care Coordinator (Clients)

  • Jessica Newell
    Jess is the Care Coordinator, supporting individuals by assessing needs, creating care plans, and ensuring the right services are in place. She works closely with families and professionals to deliver person-centred care that promotes wellbeing and independence.

    Jessica Newell

    Care Coordinator (Clients)

  • Candice Bradley
    I connect with all our new Care Professionals, guiding them through the early stages of their journey with Home Instead. From the first chat to their initial training and support, I’m here to help them feel confident, prepared, and part of the team.

    Candice Bradley

    Recruitment & Training Coordinator

  • Manon Wheatman
    I joined Home Instead South Lakes in 2020 as a Care Professional and I’m now the Brand and Media Coordinator! I love being able to do this role and that Home Instead have enabled me to do this through their fantastic Career Pathway!

    Manon Wheatman

    Brand and Media Coordinator

  • Andrea Blude
    Alongside my role as a Care Professional, I’m excited to step into the role of Engagement Coordinator! I’ll be meeting key community members and building relationships to help more clients discover our care services. Looking forward to making a difference in more lives!

    Andrea Blude

    Engagement Coordinator

  • Martyna Brood
    I deliver media admin support by managing social media channels, creating and editing video content, designing promotional materials, and handling a variety of creative and digital tasks. I also support the care team with administration.

    Martyna Brood

    Group Field/Admin Support

  • Ruth McCann
    I provide essential administrative support for recruitment, including sending paperwork, coordinating the hiring process, auditing files, and managing a range of day-to-day recruitment tasks.

    Ruth McCann

    Recruiting Admin Support

A person with short curly hair wearing a bright pink top stands indoors, smiling in front of a window. - Home Instead

After working as a teaching assistant for over 20 years, I knew I needed a change for the last decade of my career. The light bulb moment came when I met a Care Coordinator discussing help and support with an elderly neighbor of mine.

I had also heard a glowing report about the respect and care given by Home Instead to a dear friend’s mother when she was very ill. All these factors led me to make the move. I now work with such kind and considerate people, and each day, the clients make me smile.

I love this role and would definitely recommend inquiring if you are interested in a rewarding career!

Kath (Care Professional)

Client of Family - Home Instead

“I cannot thank the whole team of Care Professionals enough! To say they all went above and beyond in their care for our family is an understatement and we are indebted to them for the way in which they made a very difficult time much more bearable. It felt as if each member of the team became not just someone who provided a service (which they did and very professionally), but a friend and I’ve missed seeing them since Dad’s passing. Each one is an absolute credit to Home Instead!”

Claire E (Daughter of Client)

Woman with long hair, wearing a green jacket, sits on a dark sofa, smiling near a wooden table and a window behind her. - Home Instead

My Home Instead experience so far has been amazing! From the interview process right through to the training, I was made to feel very welcome and supported! The training sessions were great, very informative. Coming from a retail background, it was a fantastic opportunity to learn and grow the skills I needed to become a Care Professional.

The role has been exactly what I expected. All of the clients I have met so far have been so lovely, and I love being there to support and help them stay in their own homes. It truly is a very rewarding job!

Sam (Care Professional)

A man with curly hair, wearing a black puffer vest, smiles while standing indoors with a window in the background. - Home Instead

I have been a chef for 15 years, and working for Home Instead gives me a feeling of freedom. I really enjoy traveling around and meeting with lovely clients. The job is rewarding, my work-life balance is a lot better, and my colleagues are great. I’m really looking forward to learning more and working with Home Instead for many years.

Thomas (Care Professional)

Garden with lush plants, purple flowers, and a small wooden shed with an open door and various notices posted on it. - Home Instead

What a privilege it has been to work with Rachel and the team at Home Instead Kendal! We first met when we won the opportunity to have a ‘mini garden makeover’ in February 2022. From that moment on I have been most impressed with the determination and drive of Rachel and her team to get things done.

We continued our partnership when we invited Home Instead clients and their carers to come and work alongside Bee Team members to plant trees for the Queen’s Jubilee. What a beautiful and memorable afternoon that was with young and old working together across the generations, in the glorious sunshine, enjoying both gardening and companionship. A simple act but very special indeed!

Karen H, (Heron Hill Primary School)

Elderly woman and younger woman smiling at a table with food; another woman carrying groceries in the background. - Home Instead

“Home Instead have been visiting my Mum for about 6 months. This is the first time she has needed some extra support in her home and was anxious about it. The whole team are very professional and make my Mum feel special.

I know my Mum looks forward to their visits and is always happy to tell me about her time with the carers. Mum has Alzheimer’s and can become anxious. The care visits give her a plan for her week and something to look forward to. I know she is happy and safe when I can’t be there.”

Gillian W (Daughter of Client)

Home Instead South Lakes Location Map
South Lakes
Meadowbank House, Meadowbank Business Park,
Shap Road
Kendal,
LA9 6NY
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Our Community Partners

  • Alzheimer
  • Parkinsons
  • Homecare Association
  • British Franchise Association

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Make a world of difference to someone's life as you deliver outstanding care to keep our clients happy and thriving in their own homes.

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