Our SPIC Nomination - Learner of the Year

Caroline Tarbuck Nominated for Learner of the Year
Caroline Tarbuck Nominated for Learner of the Year

We have no hesitation in putting forward for this award our CAREGiver Training and Support Coordinator Caroline Tarbuck who has been an inspiration since she joined Home Instead Senior Care Shrewsbury Ludlow and Oswestry 18 months ago.

 

She originally joined us as a CAREGiver and has gone from someone lacking in confidence in her own ability to the most effective training and support coordinator we have ever had by throwing herself into learning, embracing new challenges and overcoming many personal hurdles along the way. She has even surprised herself in what she has been able to achieve.

 

Caroline joined us in June 2014 and it soon became clear that she had so much knowledge and experience to bring to the company. She had already worked in the social care sector for 20 years and her standards of care and practice were exceptional.

 

Shortly after her arrival the CAREGiver training position became available. At the time Caroline had no intention of being anything other than a CAREGiver. She was 54 and had wanted to slow things down at this stage of her working life.

 

As the quality of her work made her a superb example to other CAREGivers we believed that, if she could train other CAREGivers to her standards, we would have a workforce to reckon with and be incredibly proud of.

 

Caroline had worked at a residential care home for 15 years and a specialist dementia nursing home for five years. In both her previous jobs she had worked her way up from the bottom to managerial and supervisory roles. She had NVQ social care qualifications levels 1, 2 and 3 and dementia care, end-of-life care and handling medication diplomas. She was well qualified but for most of her life she had struggled with a tendency to under estimate her own abilities.

 

We asked Caroline to become our trainer. She was apprehensive at first. She had never found academic learning easy. And here she was going back to the classroom in her mid-50s.

 

Caroline even began one course in tears. But all credit to her resilience and dedication she stuck at it, enjoyed the training and passed with flying colours – something she never thought she would achieve.

 

The amount of work she has taken on in developing her role in the last 12 months is incredible. She has attended courses at Home Instead National Office to improve her knowledge of the Care Certificate and delivery of induction training. She has attended the Shropshire Partners in Care six-day Moving and Handling Train the Trainer Course. She has completed the UKHCA Medication Train the Trainer Course and attended a CPR Train the Trainer Course so that she is equipped to deliver all standards required for the new Care Certificate.

 

Caroline is eager to learn everything she can to ensure that all our CAREGivers are the best they can be and that she is delivering training to the best of her ability.

 

In her own time she has attended courses in infection control, mental capacity and abuse. This year she has scheduled to attend the Home Instead City and Guilds accredited Dementia Train the Trainer course which will enable her to deliver a City and Guilds qualification in Dementia CARE for all Home Instead CAREGivers. She will also be undertaking the UKHCA End-of-Life Train the Trainer course to update her knowledge and deliver training across our team.

 

At the same time Caroline is working hard to improve her poor computer skills. She has embarked on a 16-week computer diploma course for beginners. She has taken on all of this training at the same time as doing her job which is remarkable.

 

She has taken to her role brilliantly and her passion for the job shines through. The feedback we have from CAREGivers about her training and mentoring is first-rate. In a recent survey every single one of our new CAREGivers rated her as “excellent”.

 

She pours enthusiasm and commitment into everything she does. She is well organised and skilled at putting good systems in place for the development of our CAREGivers.

 

Caroline recently impressed the QUALITY Standards and Care team from Home Instead National Office. Before national office had been able to put together additional training to meet the requirements of the new Care Certificate, Caroline was already one step ahead. So keen was she to have things right that she researched the Care Certificate and incorporated the additional CAREGiver training needed to cover the new standards into our induction programme.

 

Caroline passionately promotes and supports all QCF training among our CAREGivers. She uses the training skills she has learnt to support and assess CAREGivers with their clients, she delivers spot checks, shadows CAREGivers on their first shifts with clients and has regular supervisions with all our CAREGivers.

 

She reviews client services and quality of service and identifies individual training needs of CAREGivers.

 

So keen is she that all our CAREGivers are armed with as much knowledge as possible to improve their care that she is currently organising visiting expert speakers on stroke and Parkinson’s to give talks at our staff meetings. Further expert speakers are planned for later this year.

 

Caroline never stops wanting to learn and never stops wanting to improve. She never thinks there is nothing more to learn. She is an absolute inspiration to us all and her enthusiasm for learning is infectious.

 

Caroline’s own learning experience has helped to make her a better trainer. She is very empathetic to the fact that people have different learning skills and so can put herself in the position of those she is training.

 

Recently she told a group of CAREGivers on induction training that she “wasn’t good at learning” but it had made her a good trainer. It was the first time we heard her admit to herself that she was indeed good at her job. Caroline has come such an incredibly long way. She is thoroughly deserving of the nomination for Learner of the Year.

 

A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home