Meet the team


Rachael Griffiths - Director & Owner

Hi, I’m Rachael, Owner and Registered Care Manager of Home Instead Shrewsbury and Oswestry

I was very fortunate to know all of 4 my Grandparents to a ripe old age and because of this my family have had mixed experiences of good and bad care. Because of these experiences I developed a passion for the way care should be delivered to older and vulnerable people.

After supporting my Nan at home, I was inspired to pursue my vocation in care and gave up my career of over 20 years in the horse world. Since starting this business I have undertaken lots of training to bring me up to date with legalities and regulations. I have also achieved the Level 5 Diploma in Leadership for Health and Social Care. I have also developed a passion for caring for people living with the challenges of Dementia and supporting their families. I deliver our City and Guilds accredited Dementia Training Programme to our CAREGivers and also our family training programme within our Shrewsbury and Oswestry Communities

I recognise that the very best quality of care comes from the most supportive of families, friends and communities, however in this day and age this is not always possible. Fantastic quality care should not be exclusive to those with families that live nearby, it should be available to all. There are many vulnerable people living in our local communities who are isolated and lonely and it is these people who I and my team really want to make a positive difference to.

I care passionately about how older and vulnerable people should be treated with the respect and dignity that they deserve, no compromises, enabling them to live in their homes independently and with confidence

I am extremely proud of our team of CAREGivers who provide a fantastic service to our clients and the amazing difference they are making to people’s lives each and every day and I am incredibly grateful to the office team who support our CAREGivers to be the very best that they can be.


Gareth Hughes - Operations Manager

Hi I'm Gareth and I have worked at Home Instead since February 2019. 

I was born and brought up on the Welsh borders near to Hay-On-Wye. The past 25 years of my career has been taken up working in the education sector. It has surprised me how many similarities there are between this and the care sector. I have been able to transfer so many of my skills into my new job. I have a great deal of past experience in the recruitment and management of staff.

My spare time is taken up with my five grandchildren. I also have a keen interest in drama, television and film. I enjoy walking, travelling, current affairs and politics.

I thoroughly enjoy being part of the Home Instead team, and already feel like I have been here for years. I am particularly impressed with the Home Instead ethos which is rooted in the Brand Promise. I was fortunate that I was able to enjoy the company of my four grandparents well into my late thirties, before they passed away. I have good memories of them remaining in their own homes whilst receiving quality care from family and care workers. I am pleased to be part of a company who provide such quality care for our clients. This is what makes us different.


Elizabeth Warwick - Deputy Care Manager

Hi I’m Liz, Deputy Care Manager here at Home Instead.

I have worked in Adult Social Care since 2006, starting as a young and inexperienced carer and working mom.

I quickly found my love and passion for the care sector and I have enjoyed the huge learning curve that was ahead of me,with many changes in policies, legislation, law and working practices. I have engaged in many training programmes over the years including obtaining NVQ Level 2 in Health and Social Care, Level 3 Diploma in Health, Mental Health; alongside mandatory training, and I am currently undertaking Level 5 Diploma in Leadership and Management.

I have a passion for the rights of people to live independently in their own homes; ensuring clients have access to high standards of person-centred care and support for their physical and emotional wellbeing. I believe staff training is imperative in maintaining our high standards and ensuring clients feel safe in the knowledge that their CAREGivers are confident within their roles.

In my free time I enjoy spending time with my family and friends, going to the gym and going away on city breaks and sunny holidays with my partner and our teenage daughter. The highlight of any relaxing weekend for me would be a cosy day in my pyjamas, an action film and afternoon tea; you can’t beat a cuppa and a cream scone!


Brad Smith - Office Coordinator

Hi, I’m Brad. 

I have lived most of my life in Shropshire, in a small village. I spent three years in London for university studying International Football Business at UCFB Wembley. From university, I entered my first job in Suffolk, which was in the foreign education industry. After almost two years in the job, I moved home and pursued a new career.

As you have probably guessed from my studies I am a big football fan and I enjoy playing it in my spare time whenever possible. I am also interested in finance and I am currently trying to further my knowledge in the field through a CIMA Professional Qualification.

I am really enjoying working at Home Instead and I cannot wait to get more involved and take more opportunities within this company.


Bailey Palmer - Recruiter

Hi, I’m Bailey and I’ve just joined the team here at Home Instead as the new recruiter.

I lived in Telford up until my late teens when I moved to Stafford to grow my previous career as a restaurant manager. After almost 7 years in the hospitality sector I decided I wanted a change, and Home Instead as a company was the one place that really stood out to me. The ethics, values and the culture resonate with me on a personal level and I love that I get to live those same values whilst at work too. Plus, as the recruiter, I get to meet add brilliant people to the already amazing team of CAREGivers that we have.

In my free time I love to cook and bake for family and friends, and to relax I love to paint. Anything scenic and on a canvas will keep me happy for hours.

So far I’m loving my time at Home Instead, I already feel incredibly proud to represent this company and to work with the lovely people here.


Liam Wade - CAREGiver Experience Administrator

I came to Home Instead in the summer of 2019 when I was 19 years old as a CAREGiver interested in home services and companionship. When the role of scheduler became available I applied for it and was successful. After two years, I them proceeded to become CAREGiver Experience Administrator.

 I have some personal experience in supporting people who need help in their homes. I have supported family members who have disabilities and who have suffered with such as dementia. I was born and brought up in Shrewsbury and have lived here all of my life. I attended Belvidere Secondary School before studying Sport Science at College.

In my spare time I like to socialise with friends and attend the gym. I also have a passion for football and frequently play it.

I visit a client regularly who has an acquired brain injury with whom I have formed a real bond and is an absolute joy to spend time with.

I am really enjoying working with everyone at Home Instead and I would love to pursue another job role in this great company. I would also like to continue learning and developing my role as a Caregiver.


Sharon Stevens - Field Supervisor

Hi, I'm Sharon and I have been a Field Supervisor with Home Instead since November 2021. 

I have lived in Shrewsbury all my life. I spent most of my early career working in retail. I then took a few years out to raise my family. In 2017, I brought my own café which I built up from scratch and ran with my own staff for over 3 years, I have always been able to communicate well with people and always treated them with the respect they deserve. 

I sold my business in June 2020 and in July of the same year, I decided to take a job role in Adult Social Care. I loved it straight away and have loved looking after people. I liked how at the end of everyday I always had a sense of pride that I had actually made a difference. I found after a few months I had a real passion for the job and a keen eye for detail. I decided that this was the only career I wanted. Within 14 months I had done my Care Certificate and my NVQ Level 3 in Adult Social Care. After only working at Home Instead for three months, I applied for the role of Field Supervisor and was delighted to be offered the position. 

In my spare time, I love to spend time with my family especially going girly shopping with my daughters - even though my husband may not approve! not agree!

I love spending time with my four grandchildren and I enjoy going out with my friends and having a drink and a good old natter and a catch up.


Kirsty Sansome - Field Supervisor

Hi, I'm Kirsty and I have been a Field Supervisor with Home Instead since November 2021.