Changing the face of ageing in Rugby and Lutterworth
2016 was a very busy year for Home Instead Senior Care. The Quality Care the we offer has led to many regional and local awards which we are very proud of.
Locally Home Instead Senior Care Rugby was awarded:
The homecare.co.uk Top 10 Agency Awards 2016 highlights the most recommended Home Care Providers in each region of the UK. The Awards are based on over 4,000 Reviews by Service Users and and Family / Friends of service Users from 1st April 2014 to 1st April 2016. Specifically, we used the Review Score, as of 1st of April 2016, which is calculated using a combination of the number of reviews and the average of each of the ratings.
We were incredibly proud to be the only Home Care Provider in Lutterworth and Rugby to be rated as Outstanding by the Care Quality Commission.
We received the Shires Magazine award of excellence for Care Services of the year 2016.
PEAQ Annual Survey results for 2016
This is the first time we have had to call in carers for a member of the family. At the beginning, Home Instead were very proactive and helpful with suggestions. They understood the pitfalls to expect as Dad has dementia. Dad's carer, who has been there from the beginning, has been extremely patient, kind and understanding. Especially as Dad would not accept her at first. Now, however, she is his best friend and he looks forward to her coming each day. Dad's life and our lives would not be the same with his carer.Patricia B (Daughter)
I would highly recommend Home Instead; they listen, they care, they are always at the end of the phone and able to put extra measures in place when needed.