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Information & Resources

Home, just like for all of us, is where an elderly person should feel the safest.

Scammer or fraudsters however have found ingenious ways to invade the secure lives of elderly people by targeting their post, the internet and telephone.

Sadly the number of incidents of scams involving older people is increasing. Many more elderly people unbeknown, finding themselves at risk which threatens to strip them of their assets, their independence and their trust. 

Having partnered with National scam awareness charity Think Jessica, Home Instead launched a public education programme to educate older people on how to protect themselves from falling victim of fraud.

Our mission is to help raise awareness of the risks facing elderly people so that we can do as much as we can to prevent these distressing crimes from happening in the first place.  We raise awareness through our Home Instead Senior Fraud Protection public education programme and free Senior Fraud protection Toolkit to help keep loved ones safe.  

Please click the link to download our Senior Fraud Toolkit:  


Here are our top fraud fighting tips:

1.  Consider having a second pair of eyes to look over post and emails to ensure they are legitimate. 

2. Never divulge personal information or bank details in a telephone call or email.  

3. Never send Cash, cheques or bank transfers to a stranger, even if it is to claim a free prize.            Remember if it is too good to be true, it usually is! 

4.  Don't be afraid to stop a caller if they are trying to sell something.  " Use phrases like " I never buy things over the telephone" or "I'm sorry, I am going to have to hang up".

For more information about our Senior Fraud Protection Programme please contact us on the office number or email me s.slater@homeinstead.co.uk


Further information can be found below:

THINK JESSICA -  A national charity which supports fraud victims and their families. Visit their website for more information  



ACTION FRAUD-  The UK's National fraud and Internet crime reporting centre. 


Telephone:0300 123 2040


Confidence to Care is the essential handbook for the family CAREGiver offering practical insights to understanding, managing and preventing the behavioural symptoms associated with Dementia and Alzheimer's disease.  

Touching, personal stories combined with practical and easy to access tips and techniques drawn from decades of caregiving experience by internationally recognised experts to help the family members confidently deal with the most common issues associated with dementia. 

Contents include :  Personal Care Activities, Memory and Behaviour symptoms and how to manage them. 

Copies of this book are available to purchase from Amazon.co.uk  

Written by Molly Carpenter and published in the US. 

Home Instead provides an excellent home help service to my father. 
The staff are always friendly, listen carefully, and go out of their way to solve difficulties, which means that I can relax and know that he is being looked after. When the carer cannot deal with an issue or feels that I need to be notified about a concern (e.g. mice in the house!), the office staff/manager promptly gets in touch, so that things can be sorted out. It is easy for me to make contact with them as the phone/emails are always answered straight away.
A problem with the administrative (financial and the rota of staff) procedure was solved through excellent communication between the manager and admin team. 
All the staff are willing to go the extra mile and the carers are amazing.
I cannot rate the service highly enough.

Julie B (Daughter)