We are here in Rugby to offer a bespoke service to help individuals to stay in their own home. Whatever your home care needs are, Home Instead Rugby are here to help you so please get in touch
Care isn't always an easy topic. We will help you make an informed, compassionate choice for your loved one.
Amy liaises with our clients and their families to ensure their journey and experience is one that fits the clients, and that we are providing the best possible care that we as a team can provide.
Client Experience Coordinator
Angie has been with Home Instead since 2019 and is passionate about delivering the best possible training to all of our Care Professionals. Equipping our CarePro's with the best possible training they will be able to support their clients with individual care that is needed.
Hayley supports the live-in staff members and our clients that are currently having 24/7 care in their own homes. Working with the office staff to ensure the smooth running of our live-In CarePro team.
Live In Care Coordinator
Jane ensures the smooth running of the office, helping clients and our team to achieve our goals of providing the best possible care to our clients and their families. Meeting Clients and their families to help create the best possible care plan to suit their needs.
Head of Client Experience
Jason has been with Home Instead since 2018. As General Manager he works very hard to ensure that the whole business run smoothly and efficiently to keep the excellent reputation that we have in the community.
Jo ensures that all the clients and their CarePro's are matched perfectly, this is a vital role of her job. Client and CarePro's compatibility are something we pride ourselves in and is an essential part of Home Instead Ethos.
Jo Ann Chambers
Kerri has been a part of the team since 2020 and builds meaningful relationships with all her clients and their families by, helping them through the process of their individual Care Plans to ensure that they receive the best possible care.
Client Experience Coordinator
Julie's role is to spread awareness of what Home Instead is about, what we offer and stand for as a company. Going into the community and forging relationships to enhance the care that we can provide within our company and in the community.
Community Engagement & Marketing
As the owner of Home Instead Rugby, Sarah prides herself in the team she has created to provide the best possible care and support for families and their loved ones, just as they were her own.
Tamara supports our Care Professionals with completing Care Certificates, competencies, and supervision. This ensures that the best possible care is given to our clients by our dedicated CarePro's.
Head Of Care Experience
Shona has a very important role within the company, to go through each applicant that applies to become a member of our team, making sure that they can maintain the Ethos of the Home Instead. Through our screening process they able to meet the clients and family's needs.
Recruitment & Retention Coordinator
Suzanne supports the CarePro's in carrying out support visits and the office by completing the competencies and Care Certificates. Suzanne is dedicated in providing the best possible outcome for our Clients and CarePro's
Senior Care Professional
Allison supports the CarePro's in carrying out support visits and the office by completing the competencies and Care Certificates. This ensures that our CarePro's and Clients are receiving the best possible care.
Senior Care Professional
I found there was a consistently high professional and caring approach, both from the office and supporting staff to the carers. The care provided by the carers was faultless, and I am so pleased my father was looked after in a dignified and caring way.
Our experience with Home Instead has been really good. After caring for my father for many years, he sadly passed away this last year. He had complex needs with Parkinson’s and the staff were always willing to learn and help him in any way that they could. As Parkinson’s is changeable they had to adapt and did so with grace and understanding and respect for him in sometimes difficult circumstances. Highly recommended.
Every effort is made to find good matches between the client and the carer. Mum felt very well cared for by Home Instead, including during periods of holiday and absences for Covid. This was especially true when Mum was positive for Covid herself. Our family could not have asked for more.
The staff based in the office were always courteous and knowledgeable and always returned our calls if required to do so.
The carers were always prompt and presentable and looked after my mother in a professional and friendly manner.
In the three years my mother was cared for we never had any query relating to the monthly invoices.
I cannot speak highly enough about the Home Instead (Rugby) team. Nothing was too much for them and the exemplary standard of care was so reassuring for me as I live 150 miles away. Sadly, both Mum and Dad passed within nine months of each other but it was such a comfort knowing they were being so well cared for in their own home right up to their passing.
When my brother needed extra care after being in hospital we were given council carers, the carers were good, but they had too many clients and couldn’t cope so many visits missed. We then got in touch with Home Instead and liked what they offered. Nothing too much trouble we are all grateful to them all for looking after him with so much dignity right to the end.
The caregivers showed empathy, were always supportive, understanding of Mum’s condition and very respectful of our family home. They communicated well with Mum to discuss her daily needs and treated her with respect and dignity. They carried out their duties carefully and efficiently.
When my aunt needed more home care support, we looked around a number of agencies and chose Home Instead (Rugby) based on the reviews online, the CQC report we read and the initial enquiries and engagement with the Management Team. The continuity and standard of care over nearly three years before my aunt needed to go into residential care as her frailty increased, was exceptional, such that they felt more like family.
My Dad needed someone to spend time with him, talking, taking him out and such. He has a brain injury and finding someone that understood his complex needs has been challenging and upsetting at times. We know when Dad isn’t happy….he tells us in no uncertain terms! But he has had nothing but good things to say about his experience with Home Instead.
Home Instead have a friendly, flexible and professional approach to their care of Mum. They took time to get to know us as a family, involving us in creating a detailed plan as well as a set of goals to work towards. The carers are so kind and understanding as well as (importantly) capable and resilient when it has been necessary for them to be firmer.
Professional, efficient, friendly, well-managed, informative, caring, consistent, knowledgeable, pro-active, sensible, respectful; How do you describe the fantastic team at Home Instead? from top to bottom, all the above are applicable and allowed for Mum to remain safe, happy and independent until her last few weeks. Without them, neither we, or she would have managed.
Very friendly and efficient. Nothing too much trouble.
Organised home visits from my Gp’s (district nurses, physio, doctor).
Extremely helpful and caring and all contributing to my transition from hospital and nursing home.
The care was exemplary with time taken to learn about my dad, his likes, dislikes, what was important to him and how he needed to remain in control of his decisions, right up until his last hours. Therefore dad felt able to trust the care team. His acceptance grew to a warmth for not just the caregivers but also the manager and the admin team who did all they could to help him realise his need to remain at home and die with all that he loved around him.
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