Norwich Home Care Company Wins Top Award

A Norwich based care company has received so many glowing recommendations from clients and their families that it has been honoured with a top regional award.

Home Instead Senior Care specialises in providing at-home care to older people, and has been named as one of the 20 most recommended providers in the Home Care Awards 2019.

Chris Carter, owner of Home Instead Senior Care, said: “We are the only home care provider in Norwich and one of only two providers in Norfolk to win the award in 2019. Our success is down to the wonderful work of our CAREGivers who constantly strive to provide ever higher levels of quality care and who work tirelessly to keep a smile on the faces of their clients.” is the Trip Advisor of the home-care industry. The independent review site lists all registered UK home-care providers and publishes verified pieces of independent feedback, submitted by the public. Over 10,000 people post reviews to the site each year and this is the third year that Home Instead Senior Care Norwich has placed in a top spot.

The exceptional reviews covered multiple areas, including staff, care, management, ‘treated with dignity’, value for money and overall standard. Across the board, reviewers displayed high levels of confidence in the company and it achieved an enviable overall rating of 9.8 out of 10.

One of the reviews of Home Instead reads: “When using care professionals for my mum I was looking for professional support, kindness, personality, promptness, flexibility, understanding and just being able to exceed the clients expectations. Home Instead Norwich have met all these criteria. Outstanding team and huge thanks for your ongoing support and understanding.”

Home Instead takes a unique, relationship-led approach to home care, which benefits both clients and the team. Clients are supported to live as independently as possible, by CAREGivers that they come to know well and who visit for a minimum of an hour at a time.

Amanda Hopkins, reviews manager of, commented: “Good quality home care is essential as it enables people to stay living in their own homes and retain their independence, with their home care worker often becoming their friend and companion as well as their lifeline to the outside world. Home Instead Senior Care Norwich has shown that it provides high-quality care and we would like to congratulate it on being one of the top home care providers in the East of England!”

Home Instead provides a range of services including meal preparation, housekeeping, personal care and companionship. There are roles currently available for CAREGivers of all ages and backgrounds, who share a passion for helping others.

For more information about the services of Home Instead, or for a list of current vacancies, visit