We are very proud to have a dedicated team of compassionate and reliable CAREGivers who go above and beyond to take care of our clients. These are people who really care.
We are delighted that many of our CAREGivers have moved on to join our office support team as you will see below.
Franchise Owners - Chris & Akie
Chris began his career as a community pharmacist and opened the Norwich office of Home Instead Senior Care in February 2010. Akie is a UEA graduate with experience of working with vulnerable adults in the voluntary sector.
Chris and Akie are dedicated to raising the standards of care provision in the UK and want the Home Instead Norwich office to lead by example in providing top quality care that maintains the independence and improves the quality of life of all clients. They are committed to providing the same level of care to their clients as they would for their own parents.
Chris and Akie live in Norwich and outside of work spend most of their time providing a taxi service to their three young sons!
Operations Manager - Vikki
Vikki is responsible for managing the day to day delivery of our care services ensuring they meet the high standards that clients expect of Home Instead. She keeps our services under review to ensure we continually learn, improve and follow best practice.
Vicki has many years experience of operational management in a range of sectors.
Outside of work Vikki enjoys exercising and spending time with her husband and two children.
Registered Manager / Client Experience Manager – Emma
Emma joined Home Instead Senior Care in 2013 as a CAREGiver and has steadily progressed through a variety of roles including On-call Supervisor and Trainer.
Emma is responsible for ensuring our clients receive outstanding care of the quality we would want for our own parents. She meets with individuals and families considering care at home to help them decide the right level of support and leads a team responsible for co-ordinating and assuring the quality of care provided.
In 2017 Emma was a finalist for the Motivational Leadership Award at the Norfolk Care Awards.
Client Experience Lead – Amanda
Amanda joined Home Instead Senior Care in 2012 as a CAREGiver before taking on the role of Scheduler and more recently Client Experience Lead.
Amanda is responsible for meeting with our clients and their families on a regular basis to ensure the care we provide adapts to their changing needs.
Amanda has many years experience in the care sector and outside work she enjoys swimming and spending time with her children and grandchildren.
Client Experience Lead - Monique
Monique has recently joined the office as a Client Experience Lead. Prior to this, Monique worked as a CAREGiver for 18 months, where she was popular amongst many clients. During her time as a CAREGiver, Monique was nominated for the Rising Star Award, and reached the last 3 finalists.
Monique is responsible for client enquiries, care consultations, risk assessments and introductions.
In her spare time, Monique enjoys kayaking, gardening, and socialising with family.
Client Experience Lead – Jenny
Jenny joined Home Instead Senior Care as a CAREGiver in 2020 after 15 years working in HR and Recruitment at Norwich City Football Club. It soon became apparent that her communication & people skills would be of great benefit in a wider organisational role and she took on her current position.
Jenny is responsible for supporting outstanding communication and relationships between all clients and staff. She ensures that information is shared in a timely manner and all parties understand and have access to the information they need. Jenny also handles care enquiries, care consultations, risk assessments, and introductions.
Outside of work Jenny enjoys practicing yoga and scouting about on the Norfolk coastline to indulge her interest in fossil hunting!
Quality Assurance Lead – Egle
Egle joined Home Instead as a CAREGiver in 2014 before becoming an On-call Supervisor, Scheduler and more recently our Quality Assurance Lead.
Egle is responsible for meeting with clients and their families and auditing care records to ensure the care we provide meets our clients quality expectations.
Egle enjoys the great outdoors and in her spare time is sometimes seen canoeing with her daughter on the waterways of Norwich.
Scheduler – Paula
Paula is responsible for coordinating client and CAREGiver schedules ensuring that clients receive continuity of care with a suitably matched CAREGiver at the times they require.
Paula joined Home Instead in 2015 as a CAREGiver before becoming a weekend supervisor and scheduler.
Outside of work Paula enjoys spending time with her young family.
Marketing & Community Engagement Officer – Erin
Erin joined Home Instead Senior Care in 2020 after completing a Marketing Management degree at the University of Lincoln. She has many years of experience working in her family business supporting the Norfolk tourist industry.
Erin is responsible for digital marketing, as well as engagement within the community.
Outside of work Erin enjoys long walks on the Norfolk beaches with her dog, Boris.
CAREGiver Recruitment - Harriet
Harriet joined Home Instead Senior Care in 2020 and has many years of recruitment experience.
Harriet is responsible for recruiting new CAREGivers and supporting them as they join our team. She ensures that the CAREGivers we employ match our values and are caring and professional.
If you would like to find out more about joining the family of Home Instead Senior Care CAREGivers, please call Harriet and she will answer all your questions.
Outside of work, Harriet likes to travel, walk her dogs, and socialise with friends and family.
CAREGiver Training & Support Lead - Rebecca
Rebecca is responsible for delivering Home Instead's award winning training to our CAREGivers and ensuring they are competent in their roles and well supported.
Rebecca joined Home Instead in 2017 as a CAREGiver before becoming a weekend supervisor and taking on her current role.
Rebecca's caring responsibilities continue outside work where she is a mother to five children.
Finance & Office Administration - Shirley
Shirley has over 30 years experience in finance, administration and customer service. Shirley is responsible for many aspects of day to day administration including invoicing, payroll and bookkeeping.
In her spare time Shirley enjoys walking on the North Norfolk beaches and Norfolk Broads and spending time with her grandchildren.