We Are Outstanding

We're so proud...

We are extremely proud to have been awarded an ‘Outstanding’ rating from the Care Quality Commission (CQC), the independent regulator of health and social care in England.

The report describes how our team members ‘genuinely cared about people, were exceptionally compassionate and put themselves out to ensure people received the care and support they needed.’

CQC inspectors interviewed our clients, their families and staff before making their assessment, learning about the uniquely comprehensive level of care and companionship we provide.

One of our clients is quoted in the report as saying, “Our CAREGiver helps us feel comfortable. He always comes in with a smile, he’s a breath of fresh air.”

Inspectors also noted that our culture is ‘progressive, dynamic, open and reflective’. They went on to say that ‘every area of people's care and support showed evidence of thoughtfulness, kindness, learning and ongoing improvements. There was a clear focus on providing the best possible support for people, that was absolutely reliable, safe and centred on their choices and preferences. Everybody's feedback reflected this.’

Throughout the report, numerous anecdotes illustrate what made us stand out to inspectors. In one example, our service was described as adaptable. One client became very anxious first thing in the morning, yet they needed their visit to be later in the day. The client had strategies to help them manage the anxiety, however if these did not work, it was arranged that they could ring our on-call phone if they felt like they needed reassurance or possibly a quick visit.

The client told inspectors, "I can be anxious in the morning. I can call for additional emotional support and reassurance. It helps to speak to someone on the phone. It reassures me to know I can call somebody, and they are always so nice."

Our team praised our training as ‘effective’ ‘interactive’ and ‘engaging.’ One member said, "I'm encouraged to grow. I feel supported in my role and this has promoted my confidence."

Michelle Lawson, Registered Care Manager of Home Instead Northwich, said, “We are delighted with the latest inspection results from the CQC. Reading all the amazing comments from clients, their family members, and staff have been so humbling. I am proud of the whole team for their dedication, passion and commitment to our most wonderful clients.”

Read our report

Our Outstanding Rating CQC report can be viewed here: https://www.cqc.org.uk/locatio...

CCQ Oustanding Northwich