PEAQ Survey 2020 results

Each year we conduct a survey to establish the satisfaction of both our clients and CAREGivers involved with Home Instead in Conwy and Denbigh  . 

It's so important to us that the services we provide are everything our clients could hope for, it is also important that our CAREGivers feel valued as employees and happy to be the face of our company.

The survey below speaks for itself, we are immensely proud of and grateful for our CAREGivers, the care they have provided has been exceptional and safe for our clients during the pandemic.

Our client survey had the following brilliant results...

92% of our clients are likely to recommend Home Instead to someone else. 

97% of clients expressed that their CAREGiver has kept them safe and well during the pandemic.


91% of clients said their CAREGiver was introduced to them before they started working.

The CAREGiver survey also showcased fantastic results...

92% of CAREGivers said they have the tools and equipment needed to do their job safely

86% said they are proud to work for Home Instead

84% said they feel motivated to go the extra mile. 



Survey