App For Patients With Additional Communication Needs

What would you do in an emergency if you had problems communicating?

Perhaps you might not have thought about this before, but luckily someone else has.

The Welsh Ambulance Service have come up with app that helps front line staff to interact with those who have communication needs. This includes those who are deaf or hard of hearing, don’t speak English as their first language, have learning difficulties, or whose illness or injury affects their communication.

The app was launched in December 2016 to assist with pre-hospital communication by using images and supporting text to establish important information.

It is a simple, quick way to discover information such as symptoms, medical history and what has happened.

The app is available to download using the iOS, Android and Blackberry systems.

For iOS search your app store for ‘PreHospApp’, for Android search ‘pre hospital app’ and on Blackberry search for ‘Pre-Hospital Communication App.’

It has been developed with the easy to read booklet in mind:

The booklet is divided into 10 colour coded sections, which are all available on the app:

  • About you- personal details, impairments, languages, who to contact, allergies
  • About the incident- problem, injured, fall, vehicle accident, assault, medical problems
  • Signs & symptoms- pain, pain scale, full bodies
  • Your history- medical history, medication, social history, food & drink, alcohol, drugs
  • Maternity
  • Tests & Treatment
  • Transportation- going to hospital, staying at home, things to bring
  • Communication- times/days, letters/ numbers, BSL/ Makaton, flags
  • Guidance for supporting people- the words you use, supporting communication, learning difficulties, autistic spectrum, hearing impairment, visual impairment, deafblind, guiding people, assistance dogs
  • Useful websites and credits- useful websites, credits


In emergencies time matters, making it ever so important to receive all the relevant information as soon as possible.

Both the app and the booklet are useful tools to interact with someone, who may have difficulties of some type, and will ensure correct treatment can be administered quickly. 

From our office in Abergele, Home Instead are proud to be able to help provide care and support for Seniors, as well as rewarding careers for their CAREGivers across North Wales; including Abergele, Rhyl, Colwyn Bay, Conwy, Denbigh, Holywell, Llandudno, Ruthin, Prestatyn, Llanrwst and everywhere in between!

To find out more please contact the office on 01745 772150.

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