About Us

Could You Benefit from Some Assistance with Day to Day Tasks?

Maybe You Would Like Someone to Have a Chat With?

Are You Worried About an Ageing Parent or Relative Staying Safe at Home?

Do You Need Support to Help Care for your Loved One?


If any of your answers were yes, we can help.

Give us call on 01745 772150 or pop your details in to our Contact Form and we'll get straight back to you.


Looking into care for a loved one can be very overwhelming and leave you wondering where to even start, but we are here to help.

From our office in Colwyn Bay , Home Instead North Wales provides quality home care and support throughout the two North Wales counties of Conwy and Denbighshire  including Llandudno, Colwyn Bay, Kinmel Bay, Rhyl, Prestatyn, Denbigh, Ruthin and the surrounding areas. 


In 2005, the UK Home Instead network was founded and now has over 190 offices around the country, employing over 10,000 CAREGivers. 

Each office is individually owned. Whilst benefiting from a national level of knowledge and quality assurance, each office has the drive, passion and attention to detail of a locally owned business. 

Home Instead focuses on assisting older people to remain living independently for as long as possible, in the comfort of their own home. 

We believe it’s important for our clients not to lose their personal freedom, hence why they are encouraged to remain socially active with the support from our CAREGivers.

We also offer a 24-hour care service, acting as a welcomed alternative to a residential care home. This enables older people to remain living at home where they are most happy and comfortable.

Family members can relax in the knowledge that their loved ones are constantly enjoying the highest standards of care at home, which is personalised and tailored to meet their specific needs.

Perhaps you're looking for some extra assistance with daily tasks for Dad,  or maybe Mum needs the support to build her confidence to get to appointments, we're here to make the process as stress free and easy as possible.

Specialising in providing non-medical, personalised, quality care, our mission is simple: 

 "To become North Wales' most admired care company

through changing the face of ageing"

But what does this mean to you?

As a Client-

You are in control. Your CAREGiver can help with a variety of tasks of your choosing; house-keeping, companionship, personal care and assisting with errands. 

YOU choose what time and day suits you, not just one that suits us.

Benefit from regular CAREGivers that are personally matched to you based on your background, interests, hobbies and culture. 

We always try to provide continuity by keeping the same designated team visiting each time. We want to build a relationship with you, not just simply complete tasks. This relationship can't develop with 15-minute calls and someone different knocking on the door every time.


As a Family Member –

You can feel content that your loved one is in safe hands.

We provide prompt and reliable CAREGivers, trained above basic industry requirements. Our CAREGivers always demonstrate the empathy required to provide quality care for your loved one, just as a family member would.

All our CAREGivers are required to pass an Enhanced DBS check and 4 references before they can start work with us.

For added peace of mind, our clock-in system, which is monitored frequently throughout the day, ensures all visits have taken place at the time that your loved one has chosen.  

As a CAREGiver –

You are treated as an individual. We match you to clients in your area. These will be the clients who you will regularly visit, allowing for a professional relationship to form.

No 15-minute calls! Our business is built on relationships, so you will have time to establish these without worrying about your next call.

Your passion will be matched with first class training and ongoing support, as well as opportunities to complete nationally recognised qualifications, delivered by an external organisation.

Work-life balance is important, which is why we offer flexible working patterns. We give you plenty of notice of your working hours and don't just hand you a schedule in the morning for the day ahead. 

Enjoy the benefits of being a part of a national company. Home Instead Network Benefits offer discounts in many major high street shops, restaurants and attractions. 

Also, as a member of our team you can also benefit from a discount at a local leisure club.

If you would like any information or to make an enquiry please our team a call on 01745 772150 or contact us online.

We look forward to hearing from you to discuss how we can help your situation.