Top Home Care Group Award

Caring for our wonderful clients is our no 1 priority

That’s why we are so pleased to be named by review website as one of the Top 20 Home Care Groups in the UK, which is based directly on the reviews from clients we care for. is the Trip Advisor of the home care industry. The independent review site lists all registered UK home care providers and publishes verified pieces of independent feedback, submitted by the public. The awards are based on over 14,000 reviews by clients, family and friends between 1st May 2018 and 30th April 2020.

The exceptional reviews covered multiple areas, including staff, care/support, management, being ‘treated with dignity’, value for money and overall standard. Across the board, while reviewing offices across the UK, reviewers displayed high levels of confidence in Home Instead.

Overall, 50 Home Instead offices took nearly a quarter of places in the Top 20 Home Care Providers regional lists.

Glowing reviews included: “If you want an outstanding team of CAREGivers to look after your loved one, then look no further than Home Instead. They looked after my relative for over 2-years and went above and beyond in every respect of her care.”

Another review said: “We feel very privileged to have had such a dedicated and loving team taking care of (our relative) and also providing support to us when needed. We had regular reviews to assess the level of care was being given was correct, and the team went above and beyond to help keep her stimulated and happy.”

Martin Jones, CEO of Home Instead UK, said, “Our CAREGivers provide outstanding care to our clients every single day to help them to continue living in their own homes and this award is a tribute to their dedication and hard work. We always strive to provide the best care service and these accolades reinforce our hard work and dedication to all of our clients.”

Martin continued, “The past few months have been challenging in so many ways, and this award comes as a welcome boost to remind us all about the wonderful work each and every member of the Home Instead team do. Home Instead is committed to being an employer of choice in the care industry and we will continue to make sure that we support the important work of our fantastic teams up and down the country.”

Amanda Hopkins, reviews manager of, said: “People are living longer with more complex conditions, so home care providers, which offer compassionate, personalised care to people living in their own homes are becoming increasingly crucial in today’s society.

“Home Instead has proved that it provides a high standard of care and we’d like to congratulate it on being a top home care group! We feel it is a real achievement to be recognised for being one of the Top 20 home care groups in the UK.”