Relationship-led and supportive home care in St Austell from compassionate and experienced home care professionals.
Enquire about careAt Home Instead, we deliver compassionate, personalised home care services in St Austell, Sticker, Duporth, Carlyon Bay, Par and surrounding villages. Specialising in high-quality, relationship-based homecare for older adults with frailty, dementia and parkinsons we design every care plan to suit your unique needs. Our one-hour minimum visits and personal introductions ensure consistency and exceptional service. Based in Par Moor, we are a trusted, fully managed provider of reliable, professional care, helping clients maintain independence and quality of life in the comfort of their own homes.
All our Care Professionals live locally and and fully employed. Many have been caring with us for years and we invest heavily in their development.
We are proud to offer dedicated companionship , dementia , Parkinson’s and frailty support across St Austell, Carlyon Bay, Sticker, Polgooth, and nearby villages. Our care services are tailored to each client’s unique needs and wishes, ensuring a compassionate and personalized approach.
At the heart of our service is the creation of a detailed care plan, designed to enhance independence and comfort. Each care professional is personally introduced to new clients, fostering trust and familiarity. With longer visits of at least an hour, we provide not only practical assistance and personal care but also meaningful social interaction. Let us support you or your loved ones with kindness and professionalism in the comfort of home.
Home Instead have been fantastic with my mum right from the start.
I live some distance from my mum, who has lived on her own for more than 20 years and is very independent.
They put my mum first, got to know her, and spent time talking to her. They helped Mum with what she wanted help with, and built up her trust by listening to her and working to her agenda, not theirs. As Mum’s dementia got worse she relied more upon them but they knew her likes and dislikes and spent time with her so she felt like she was valued and safe.
Great communication, the online portal and daily task notes kept me informed on Mum’s state of mind, health and activities. Appropriate phone calls for urgent contact and emails when less urgent.
When circumstances change e.g. stay in hospital, a deterioration in her dementia, increase in help needed, Home Instead helped me by adapting the services they provided giving me advice and the support I needed.
I would recommend their services without hesitation
Home Instead absolutely came to my rescue! Recommended by a family member who is a community nurse, this wonderful organisation provided the short-term support I needed after several weeks of home nursing. My husband’s health was slowly improving but it was reassuring to have a friendly and competent carer to supervise showering and, to my delight, to carry out light household tasks such as ironing. I was able to leave the house for a short while. Right from the initial home assessment visit, the process was easy, and the staff was professional, caring and friendly. Home Instead was there in our hour of need. Highly recommended – thank you.
We help older people in St Austell live independently and continue enjoying life in the comfort of home. With the support of our lovely Care Professionals, clients like Marilyn can enjoy favourite activities, such as visiting Charlestown Harbour or savouring afternoon tea at the Carlyon Bay Hotel.
We’re here to make everyday life easier—whether it’s collecting shopping from Kittow’s or Tescos in Holmbush, assisting with medication, washing and dressing or providing companionship . Our tailored home care services empower individuals to stay connected to their community and maintain cherished routines while receiving the support they need. Rated Outstanding by CQC in April 2026, we provide trusted care that makes a difference.
At the heart of our home care service is a dedicated office care team. Our Care Manager and Training Coordinator both hold Level 5 Leadership qualifications in Social Care. We deliver comprehensive training in moving and positioning, medication support, dementia care , personal care , Parkinson’s and palliative care.
Training takes place in Enterprise House, Par Moor, with practical competencies conducted in clients’ homes across St Austell, Carlyon Bay, and nearby villages. When Betty in Sticker needed catheter care after surgery, we quickly equipped her regular care professionals with the necessary skills and confirmed their competence. This commitment to excellence ensures every client receives outstanding, personalized care.
The Forget-me-not Chorus , at Mount Charles Methodist Church, provides joyful singing sessions for individuals living with dementia and their caregivers.
Memory Cafes at Sticker, Holmbush and Wheal Martyn offer stimulating and fun social sessions for people living with Dementia.
Memory Matters offers free sessions designed to enhance cognitive function and quality of life for those with mild to moderate dementia .
Cancer Support Groups offer social contact and advice
Age UK St Austell Community Hub Johns Church, PL25 5AE – social activities and advice
Parkinson’s Cafe in St Austell
Senior Activities | St Austell Leisure Centre, Cornwall
At Home Instead St Austell, we provide a full range of home care services to help people live independently and comfortably in their own homes. Our support includes personal care (help with washing, dressing, and mobility), companionship care to reduce loneliness, dementia care delivered by trained specialists, and home help such as shopping, meals, and household tasks.
Every care plan is tailored to the person’s individual needs, routines, and preferences — giving families peace of mind and clients the confidence to live well at home.
We know that when care is needed, it’s often urgent. Our St Austell home care team can usually arrange support within just a few days. We start with a home care consultation where we visit you or your loved one at home to assess needs, habits, and goals.
From there, we create a bespoke care plan and match you with one of our local Care Professionals in St Austell. Once everything is in place, care can begin quickly and is regularly reviewed as needs change.
Companionship care in St Austell offers emotional and social support for older adults who may feel lonely or isolated. Our Care Professionals visit regularly for conversation, shared activities, or trips out — whether it’s a visit to St Austell town centre, the Eden Project, or a walk along the coast.
This type of care helps maintain social connections, boosts well-being, and brings joy to everyday life.
It’s very common for older adults to feel nervous or reluctant about accepting home care in St Austell, especially if they’ve always valued their independence. At Home Instead St Austell, we understand how sensitive this can be.
Our first step is usually to gather some background information and then arrange an informal chat over a cup of tea or coffee with one of our friendly care coordinators. This relaxed conversation often helps to reassure your loved one that we’re simply there to help — not to take over.
Our Care Professionals in St Austell and Carlyon Bay don’t wear uniforms, which helps visits feel natural and personal. We start gently, perhaps with a little help around the home or some friendly companionship visits, building trust at your loved one’s pace.
Once people experience the warmth and consistency of our care, they almost always welcome the support. A simple first step is to suggest “just trying it for a couple of weeks” — many families find this helps overcome early worries and opens the door to genuine comfort and connection at home.
Companionship care in St Austell offers emotional and social support for older adults who may feel lonely or isolated. Our Care Professionals visit regularly for conversation, shared activities, or trips out — whether it’s a visit to St Austell town centre, the Eden Project, or a walk along the coast.
This type of care helps maintain social connections, boosts well-being, and brings joy to everyday life.
At Home Instead covering St Austell, care starts from 2 hours per week at £86.60 per week. For those needing more regular support, a daily 1-hour visit costs £303 per week. This provides a clear, simple starting point for families planning care at home.
What is included in the weekly care fee?
Our prices are fully inclusive. The weekly fee covers:
Initial introductions to ensure a good match
Shadow visits where needed to help settle routines
Travel and waiting time
Full care planning, management and coordination by our office team
Ongoing communication with family members
Liaison with local healthcare professionals
Access to an online family portal with Care Professional notes and MAR charts
There are no hidden extras for these services.
Do you charge for travel time?
No. We charge only for the time spent with the person receiving care. Many care providers build caregiver travel time into the visit itself, which can reduce the time actually spent supporting the person at home. Our approach ensures clients receive the full duration of care they are expecting.
Is there a minimum number of hours?
Yes. Care can start from as little as 2 hours per week, making it suitable for those who need light support, companionship, or help with specific tasks.
What if more support is needed later?
Care can be increased gradually as needs change — from a couple of hours per week to daily visits or multiple visits per day. We review support regularly and adjust plans to suit each person.
Why is home care priced this way?
Our fees reflect a fully managed, relationship-led service. This includes careful matching, ongoing supervision, training, and coordination so families have peace of mind that care is consistent, safe, and well supported.
Can families see what care is being provided?
Yes. Families have access to an online portal where they can view visit notes, medication records (MAR charts), and updates, helping everyone stay informed and involved.
Palliative
Dementia
Parkinson’s
Assisting you to rehabilitate at home
Arthritis and Mobility
Home Help & Housekeeping
Cancer
Disability care for older people at home
Neurological
Daytime Care
Personal Care
Companionship
Respite Care
What is home care?
What is a home care agency?
What is moving and handling in Home Care?
