Home Instead Mid Cornwall Rated ‘Outstanding’ by CQC for Home Care Services
We are delighted to announce that Home Instead Mid Cornwall has been awarded an ‘Outstanding’ overall rating by the Care Quality Commission (CQC) — the highest rating available for care providers in England.
This recognition highlights our position as a leading provider of home care in Cornwall, delivering high-quality, person-centred care at home for older adults and people living with dementia.
For the past four years, we have placed a real focus on continually improving the Care Professional role in every way we can — because we know just how vital they are to the lives of the people we support. Our Care Professionals do an extraordinary job, showing kindness, patience and compassion day in, day out. This Outstanding rating is a true reflection of the care, dedication and pride they bring to their work every single day, alongside the unwavering support of our office team.
Outstanding Home Care in Mid Cornwall
Achieving an Outstanding CQC rating reflects years of commitment to delivering exceptional domiciliary care services in Mid Cornwall, including Fowey, St Austell, Bodmin, Wadebridge and surrounding areas.
Our team of dedicated Care Professionals and office staff have worked consistently to provide:
- Compassionate, relationship-led home care
- Specialist dementia care at home
- Support that promotes independence and wellbeing
- Reliable and consistent care visits
This award is a testament to their dedication and professionalism.
CQC Praises Person-Centred Care Approach
During the inspection, the CQC highlighted our strong focus on individualised care and client wellbeing:
“When we inspected Home Instead Mid Cornwall, it was clear we were visiting a service genuinely centred around the people it supported…”
Inspectors recognised the exceptional standard of care delivered in clients’ homes, noting:
“Care staff delivering exceptionally kind and compassionate care… going the extra mile…”
One powerful example included supporting a client living with dementia to travel independently:
“They had supported someone living with dementia to take the train to London… encouraging them to do things for themself such as ordering their own coffee.”
This reflects our belief that great care is about enabling people to live well at home, maintain independence, and enjoy meaningful experiences.
Consistent, Reliable Care at Home
As a trusted home care provider in Cornwall, we prioritise continuity and reliability.
The CQC highlighted:
- No missed care visits
- Well-organised care schedules
- Small, consistent care teams
- Minimum one-hour visits to build relationships
“Leaders ensured people were supported by a small, consistent staff team who knew them well…”
This consistency is particularly important for those receiving dementia care in Cornwall, where familiarity and routine make a significant difference.
Highly Trained Care Professionals
Our Outstanding rating also reflects our investment in our people. Our mission is to Improve and Professionalise the Experience of working in Care
The CQC found:
- Exceptionally well-trained caregivers
- Ongoing training, supervision, and development
- Strong leadership and support systems
This ensures every client receives safe, effective, and high-quality care at home.
Setting the Standard for Home Care in Cornwall
The CQC concluded:
“Other adult social care services can look to this report to see what ‘outstanding’ looks like in a homecare setting.”
We are incredibly proud to be recognised as a benchmark for excellence in home care services.
Thank You
Thank you so much to our incredible Caregivers and dedicated office team for everything you do every day.
And most of all, thank you to our clients and their families — it is a true privilege to provide trusted home care in Mid Cornwall and to support you in your own homes.
Looking for Outstanding Home Care in Cornwall?
If you are looking for award-winning home care in St Austell, Fowey, Bodmin, Lostwithiel, Wadebridge or across Mid Cornwall, our team is here to help.
Contact Home Instead Mid Cornwall today to find out how we can support you or your loved one with high-quality care at home.
Our visits can be from a couple of hours a week to daily visits of one, two or 3 hours or more if needed. Call us for a conversation about the situation and we’ll talk though how we may be able to help.
