It's how we treat each other - Its not just about our client care.Here is what Julie said:"I had the pleasure of temping on the reception at Home Instead Senior Care and must say I have never worked with such a lovely group of ladies. They made me feel very welcome and I felt comfortable working in such a lovely, caring and efficient working environment. The company treats each client with the utmost care and respect and delivers an excellent service and I would recommend Home Instead Senior Care unconditionally."#HomeInstead #HowCanIFindGoodCareInOakham ’’

'... a truly remarkable team ..' (it's about outstanding care)

Since my Mother has been under the care of Home Instead Senior Care, I have NEVER once been disappointed with the standard of care that she has received. The carers are always prompt, well presented and professional and on a daily basis each and every one of them have gone over and above to meet the needs of my Mother.

I worked in the care industry as a carer myself for a number of years so I feel that I have an informed opinion of what a carer's role should be and what the difference is between a good carer and an outstanding one.

I have also met all the carers on numerous occasions while they were administering care and at different stages, whether that be in the shower, making her lunch, doing the washing or prompting medication and regardless of what stage of the call I have arrived at I have always been more than satisfied with the standard of care and attention to detail.

I would personally like my feedback to be shared with the carers that my mum has been so fortunate to have received the care from your truly remarkable team.

Should further feedback be required I would be more than happy to oblige.

JB Daughter of client

Only care provider rated OUTSTANDING in Market Harborough, Corby, & Rutland

Are we effective? We truly believe that our staff are well trained - however each client is an individual, and it it can take time to learn likes and dislikes, and we are careful when matching an individual to their CAREGivers. We have a small care training office in Rutland, in addition to our main office outside Market Harborough, in rural South Leicestershire .

Our recent CQC inspection found us outstanding and wrote that

"The People who used the service told us they thought staff were well trained. One person told us, "Staff

understand that I have better days than others, they are able to work round that and through their

experience and knowledge they make me feel that I am not the only one going through this. It is really

important to me." Relatives we spoke with all told us that they felt staff were well trained and knew what

they were doing."

Our mission is to change the face of ageing - Rural areas such as Rutland and villages around Corby are now benefiting from some truly outstanding care.


Ward Sister at Kettering General Hospital

From: R A xxx Sent: 26 August 2016 13:42 To: [email protected]

Subject: FW: re: CAREGiver N C

To whom it may concern,

I had the pleasure of meeting one of your employees today, when she accompanied one of her clients to an outpatients appointment at Kettering General Hospital.

N C is one of this lady’s carers and I must say I feel she went beyond her role with the capabilities she demonstrated during this appointment.

N was caring, respectful whilst obviously concerned for her clients safety. She is a credit to your agency and I wish her every success in her own aspirations for her future career.

Kind regards,


Sister - Breast Clinic

Treatment Centre

Kettering General Hospital NHS Foundation Trust

Rothwell Road,

Kettering, NN16 8UZ

Office: 01536 491334

Kettering General Hospital NHS Foundation Trust, Rothwell Road, Kettering, Northants NN16 8UZ Tel: 01536 492000

Oakham, Rutland client A.F.

.." A very big Thank You to everyone at Home Instead - particularly my lovely carers who I miss! I can't fault the care and attention I received.

Dementia Care Market Harborough J.T. Client

I wholeheartedly recommend Home Instead Senior Care for their excellent care and empathy especially in dementia care. I could not have managed without their help J.T.

It's been a privilege to work for Home Instead Senior Care

It's been a privilege to work for Home Instead and I would like to thank you for all the support and encouragement - J

Karen W - Excellent Care

Recommendation Score: 9.8 (9.778)

The user 'Recommendation Score' (9.8 for Home Instead Senior Care (Market Harborough Corby & Rutland)) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years. The maximum Recommendation Score is 10.

Review of Home Instead Senior Care (Market Harborough Corby & Rutland)

All staff are wonderful - and very efficient and helpful to my brother.He will miss you all.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Submitted by Karen W (Sister of Client/Service User) on Monday 16 February 2015.

Fiona H

The care we received was second to none. We could not of wished for anything better. All care agencies need to work to your standards. Emma and Danvei were excellent. The package of care we received from your agency was the best. Thank you.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Submitted by Fiona H (Client / Service User) on Friday 30 January 2015.

K. Wallis

Testimonial from Family members perspective

I have found Home Instead to be very professional throughout their care of my family member.

We had a chance to meet with most of the caregivers who would be part of the team on the very first day on discharged from hospital.

Everyone in the team is very helpful and attentive, and several of caregivers are notably outstanding, their dedication during bad weather and over the Christmas period was especially noted. We have had no break in service and a good routine has been created.

I know the team will be sorely missed. Thank you for a great service.

Would highly recommend Home Instead Market Harborough if you want a peace of mind care package for a loved one.

K.W. 21.01.15

Amander Meade - Market Harborough & Rutland Living - Gail said its just how we do things.. throughout the business, (not just FAB care)

Hi Gail – thank you so much. Not only were you extremely prompt and pro-active but gave great inspirational ideas and proofed the copy in record time!

I am really impressed with your company’s forward thinking policies towards Dementia care

I only wish everyone I dealt with was so efficient… if this is how you look after clients can you put my name down for about 30 years time!!!

Mrs A. K of Oadby

... I would like to say that the care my mum has been provided with during the time you have been looking after her has been first class.

All staff have been very caring and have engaged with her at all times trying to find activities that would be of interest to her.

Son of Client - Care has been AMAZING

Hi Angela,

Thank you again for all the support that you and the team have provided over the last year, it has been amazing.


Mrs J M - Thank You!

Dear Angela,

As requested, I'm putting my appreciation for my Mother's Carer, N in writing. She has been so very kind and caring towards my Mother who is frail and in ill health. Nothing is too much trouble and she copes with difficult and challenging situations with ease. Mum's face breaks into a delighted smile each morning when N walks through the door.

Mrs JM.

J Covington - daughter of client

The kindness, care and compassion towards my mother was second to none. The staff also supported through mums care with advice and support. as a sole carer that made a huge difference to me. Thank you for all you did. would strongly recommend you to anyone.

Mrs Tebbutt-  daughter of client

Home Instead have tailor made a care package to suit mum's needs perfectly. As a family we feel a lot happier knowing she is being careed f or and her needs being met.

Fiona H. from Kibworth

The carers are just amazing. Brilliant! .I am amazed at the quality of care given to Rose by her team. They care for her to my standards. They could not be better. They are very valuable members of your team. Rose is so happy with their help and support. Many thanks Fiona.

Mr HM QC Leicester

'I am pleased to be asked to provide a reference for Home Instead Senior Care which provided quite invaluable care and support for my wife when she was discharged from hospital earlier this year. They provided a careful assessment of her needs and then provided exactly what she needed for as long as help was required. They were totally reliable, arriving punctually and carrying out all tasks required in a cheerful and sympathetic but entirely business-like way. The partners had obviously selected their carers with close attention to finding people who were both reliable and experienced and then providing them with the appropriate training to be able to carry out their work in a home environment. My wife and I felt totally confident with the carers who were provided. The firm also coped unhesitatingly with additional and unexpected further needs, as when I myself became unwell and unable to provide the help I had been providing for my wife. I have no hesitation in recommending the firm and its employees to anyone who needs help in their own home. xx QC'

Client L.D.

From my first contact with Home Instead, staff have been kind, efficient, knowledgeable, honest, friendly and very empathetic. This has made me feel very supported during a time of anxiety and need, for which I am very grateful.