Gail Devereux-Batchelor - Managing Director
Delighted to be leading a team rated as Outstanding by CQC; so proud that the ethos and values I hold dear are reflected in the CAREGivers and staff at Mill Farm. Originally from Lancashire, I studied for my degree in Leicester at De Montfort University, with a career developing through Contour Fashion design and buying for Next, Mothercare to include 7 years as a Company Director with Dr Marten’s footwear (R Griggs Group).
Over the previous ten years I’ve worked alongside my husband Mackenzie, running a local Conservation decorating company with highly trained craftsmen, gaining Investors in People Award.
We have 3 children, and as well as looking after an elderly Aunt, have personal experience of caring professionally for younger people too. In 1994 we became respite & emergency foster carers.
I have always been active in the local community, trained as a Dementia Champion raising awareness of Dementia and Alzheimer's. I’m active in my WI, at local and Federation level, a member of Rotary UK, a Liveryman (Worshipful Company of Pattenmakers) with a particular interest in rehabilitation and support of veteran service personnel I have also worked closely with local charities, as a former trustee of a charity supporting a primary school (and an allotment group!) in a nearby village.
I do love my garden, a haven after a busy day, and (ask a busy person!) still find time to be creative and sew and design things!
CAREGivers! Our Superheroes!
The magic behind our success story is always the people - what do we look like? like any lovely friendly person who is calling in to see a loved one - here are some of the faces of the team who support our clients and each other every single day.
NB - We don't wear a uniform ( aprons and gloves for specific jobs of course) - we do wear our Home Instead Senior Care ID badge though. You can pop over to meet our main Admin team at our offices just outside Market Harborough - ring 01858 540317 and ask when our next Open Day for recruitment is being held.
The next picture of our newest Superhero could even be you!
Angela Farrow - Registered Care & Operations Manager
When I visit a family or an individual for the first time, I often find that they have been thinking of asking for help for a while but are frightened that they will have things imposed upon them, or that they won't like the person who comes to visit them each day. At Home Instead we love to see how our careful matching of clients to their CAREGivers has reassured our clients and helped them to stay in their own homes, living just as they wish and having professional and reliable support with daily living tasks. From the outset, when I visit you I will listen carefully to what your concerns are, and take note of the little things that are as important to you as the main daily routines so that the Care Plan we create will match your needs. I have been with the Market Harborough office of Home Instead Senior Care since its inception, initially working part time as the Finance Manager. From providing care to local clients and with a wealth of experience in service based industries, this appointment has brought me back full circle into the health & well being sector from when I was practice manager at a Health Centre in Perth, Australia. My job is to ensure that you are worry free and that your care needs are met, now and as they change through time. The best place to start is the beginning, with a friendly chat about what we can do to assist you and how we can help you to remain independent and enjoy living life to the full.
I live in Market Harborough with my husband David, a Boss cat and a dog called George. He's a Patterdale. We have three sons and two grandchildren, I love spending my free time with the family and walking our dog in the countryside. Cooking and baking plus many handicraft skills learned from close family members all come in very useful when I am matching client and CAREGiver hobbies and interests. It is so important to get things right, and ensure that we know as much as we can about our staff and be certain that they will be able to form a professional and yet friendly relationship with each of our clients.
I am just a phone call away, and I would be very happy to meet with you to answer any questions you may have.
Fran - Assistant Care Manager
I'm Fran, and as an assistant Care Manager I work both alongside our main office team and also out and about in the community with client care calls and CAREGiver support visits. With a 25 year background in the care industry I am highly motivated and passionate about providing the highest quality service to our clients and their families.
From Dementia training, quality checks and introducing our CAREGivers to their clients I find each day is different and enjoyable, no two days are ever the same. (I love spending time with my family - being a Grandma is just fabulous too!)
Lucy - Scheduler
Lucy joined Home Instead as a part time CAREGiver whilst completing her degree, and she soon became part of the On Call team, and then full time as our main Scheduler. Lucy supports all the team with rota planning, and ensures that our electronic systems work beautifully to provide up to date information about client care needs, and CAREGiver work planning. A busy mother of two active boys, football, karate and horses are also part of Lucy's highly organised day!
Tina - Scheduler
Tina joined the Home Instead Senior Care team originally as a CAREGiver, in November 2012 and with administrative experience gained supporting her husband's business provides great organisational skills and a cheery experienced smile to our team. Working alongside our CAREGivers and clients she matches our needs and plans ahead for the scheduling changes that inevitably crop up every week. Tina is part of our On Call Team and completed her City and Guilds Accredited training in Alzheimer's and Dementia shortly after completing her other CARE training.
Balancing work and family is important to Tina, and being a qualified hairdresser and a love of baking have made sure she is a busy and popular lady both in the office at home and in her local village!!
Dawn - Recruiter
Dawn is our Home Instead Senior Care recruiter - and loves to have a face to face chat about the role of CAREGiver. With a retail management background, plus a wealth of organisational and people skills from army reserve days, she is a reassuring and caring support especially with our new team members.
Lisa - Care Team
Lisa joins us with a wealth of Care experience, and having a great knowledge of Leicestershire & Rutland, helps us to ensure that we can provide the very best support for our CAREGivers and clients no matter where they live. Lisa who is part of our core team of staff visits clients and assists with training and CAREGiver support visits and Lisa also supports our Community events, including our very popular Friendship Lunches.
Emma - Assistant Care Manager
We have clients who live all over Corby, Leicestershire & Rutland, and we ensure we have the best support for our CAREGivers and clients no matter where they live. Meet Emma - very experienced in Care, who is part of our core team of staff responsible for training, client and CAREGiver support visits and working alongside our Care Manager. And also looking after Bella, one of the Mill Farm cats!
Charlotte -Assistant Care Manager
Charlotte has always enjoyed the challenges and rewards of looking after others, having enjoyed a full career in nursing prior to joining the Home Instead Senior Care team here in early 2018. Charlotte loves to support our CAREGivers to achieve the very best outcomes with our clients care. She balances her busy days with raising her own family, and relaxes with her horses - (Charlotte was Head Groom and Yard Manager along the way too!)
Marion - Community Support Representative
Marion Lewis OBE, joined Home Instead in 2018 bringing a wealth of expertise, and personal experience of support of vulnerable people in the community. As former Chair of Neighbourhood Watch in England & Wales, (which she established as a volunteer), Marion arranges our Home Instead Scam Awareness talks, is an active community Dementia Champion, and manages our sponsored Friendship Lunches where we provide much needed companionship and fun to combat loneliness . Care organisations in Corby, Oakham, South Leicestershire including Market Harborough all benefit from her knowledge and passion for high quality care for our older generation
Bev - Administration
From answering the busy phone to assisting with the recruitment and screening processes of our CAREGivers, Bev is a highly valued member of our Home Instead team. Bev loves working with older people, the stories they have shared with her about their lives, and how a conversation brings back precious memories for them. Country walks with her dog or watching Leicester City Football Club are her favourite ways to relax after an exciting day in the office!
Tallulah & Bella
Miss Tallula & Miss Bella Trixy Cat are two ladies who in their furry onesies keep Mill Farm offices in order. Totally No Mice Here.
They enjoy meeting our CAREGivers on training days, and when it's rainy keep everyone busy whilst they make their minds up about in or out..
If our client has cats, we always make sure that their Caregiver is just as happy with cats too. Happy Cat! Happy Caregiver and Happy Client!