At Home Instead, our dementia care in Ottery St Mary is designed to offer individualised support that truly enhances quality of life. Our approach recognises that each person’s journey with dementia is unique, requiring care that adapts and evolves as needs change. We’re proud to be the only home care provider in the South West of England with a CQC ‘Outstanding’ rating in all five areas of inspection, offering reassurance to families seeking the very best support. Our City & Guilds-Assured Dementia Training ensures our Care Professionals have the expertise to provide specialised care, while our ‘No Uniform’ policy helps create a more relaxed, homely atmosphere that many of our clients with dementia find comforting.
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Personalised dementia care that starts with listening
Your situation is unique – your care should be too. We match our Care Professionals based on their dementia training, interests and personality, so care is always tailored to you.
20 years of trusted experience
We exceed UK regulatory standards, rank highly on Homecare.co.uk, and our qualified Care Professionals are trained to the highest standard so you can have complete peace of mind.
City & Guilds Assured dementia training
Our programme was created exclusively for Home Instead, and developed alongside key dementia specialists. We focus on caring not just for the condition, but for the person behind it.
Compassionate support for complex behaviours
We work to understand your loved one's world so we can join them in it - this helps us keep them safe and calm, provide stimulating activities, and effectively soothe challenging and complex behaviours.
Your Local Office
The team here at Home Instead Exeter & East Devon are proud to provide expert home care in Ottery St Mary. Get in touch to find out how we can help you or your loved ones.
Living with dementia can make familiar surroundings incredibly important for maintaining a sense of security and wellbeing. Our care supports clients to stay in their own homes, surrounded by treasured possessions and memories that can help anchor them during confusing moments. We understand that routine often provides comfort for people living with dementia, which is why our Care Professionals work to establish consistent patterns while remaining flexible enough to adapt to changing needs. The personalised care plans we create consider all aspects of a person’s life: their history, preferences, and the specific ways their dementia affects them.
Whatever your situation, Home Instead can provide quality care to enable your loved one to stay where they belong: at home. Share your details here and one of our friendly advisors will reach out to answer your questions.
Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!
Janet, Client's Family
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We're ready to help you make an informed, confident choice for your loved one, with bespoke and easily-adapted packages designed around their needs.
When your loved one begins to need more frequent support, our flexible home care solutions help them stay safe and independent at home. We don't take a one-size-fits-all approach. Instead, we personalise your experience with responsive, attentive, and genuinely compassionate care, so you can feel reassured they are in capable hands.
We understand how overwhelming it can be to leave your loved one if they live with a condition like dementia, arthritis, or diabetes. Our highly experienced Care Professionals are matched based on their specialist knowledge and expertise, so you can feel content knowing your loved one's health conditions are carefully monitored and managed.
We are proud to be the benchmark for exceptional care, so all of our qualified Care Professionals receive training that goes above and beyond the industry standard. When it comes to complex health conditions, you can rest assured that your loved one's safety and wellbeing is always a top priority.
Our live-in care provides round-the-clock support and offers a welcome alternative to residential care, empowering your loved one to remain independent in the environment they know. With person-centred care from someone they recognise, older individuals can benefit from familiarity, friendship, and a consistent care plan.
Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!
Janet, Client's Family
Home Instead provide first class care. My care professionals are patient, kind and very reliable. I am very happy with the service they provide
Paul, Client
As I got older, I realised that this service had made me happy in my own home.
Elisie, Client
Our Care Professionals become a friendly bridge to the wider Ottery St Mary community, helping clients maintain important social connections. We regularly accompany clients to memory cafes, where familiar faces and gentle activities create a supportive environment. Taking a stroll through the lovely Millennium Green or enjoying afternoon tea at the Rusty Pig gives our clients the chance to remain connected to this beautiful East Devon town they call home. Our team understands the local area intimately, so we can suggest outings that match each client’s interests and abilities, whether that’s a quiet visit to St Mary’s Church or watching the famous Tar Barrels (from a safe distance) for those who’ve enjoyed this tradition their whole lives.
We are led by Mark and Vanessa McGlade, who brought Home Instead to East Devon in 2011 after experiencing disappointing care for their own grandmother. Our team includes Sophie, a Devon-based medical doctor, and Laura, our General Manager since 2013, whose extensive health and social care background ensures exceptional service standards. Our office houses 20 dedicated staff who manage everything from carefully matching Care Professionals with clients to providing comprehensive training. We personally visit each client to understand their unique needs and preferences, creating a care plan that specifically addresses how dementia affects their daily life and what brings them joy and comfort. Our commitment to the Ottery St Mary community extends beyond individual care, as we actively partner with local organisations to improve dementia awareness. We’ve conducted six free dementia workshops for families and friends already this year, providing practical advice and emotional support to those on this challenging journey. Our team regularly delivers community dementia talks, helping vital services become better at treating our clients. We’ve supported Ottery businesses with dementia awareness training, contributing to the town’s growing reputation as a dementia-friendly community where people can shop, socialise and access services with dignity and understanding.
We adapt our services to fit your life, delivering compassionate, consistent, and attentive care, enabling you to thrive in your home and community.
Get in touch today to see how we can help
Get in touchOur dementia care in Ottery St Mary is designed by experts and is City & Guilds Assured, so you know your loved one is receiving only the very best care. Our Care Professionals focus on creating an environment that's calm and consistent, while maintaining dignity and familiar routines to reduce confusion and keep clients comfortable.
Learn moreWe adapt our services to fit your life, delivering compassionate, consistent, and attentive care, enabling you to thrive in your home and community.
Make a world of difference to someone's life as you deliver outstanding care to keep our clients happy and thriving in their own homes.
