In Bassaleg and the surrounding communities of Rhiwderin and Lower Machen, Home Instead provides compassionate home care that keeps clients comfortable and independent at home. Our local caregivers support a variety of needs, including personal care, companionship, and help after hospital stays. We understand the importance of community and connection, especially in an area known for its local school and historic railway viaduct.
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Personalised dementia care that starts with listening
Your situation is unique – your care should be too. We match our Care Professionals based on their dementia training, interests and personality, so care is always tailored to you.
20 years of trusted experience
We exceed UK regulatory standards, rank highly on Homecare.co.uk, and our qualified Care Professionals are trained to the highest standard so you can have complete peace of mind.
City & Guilds Assured dementia training
Our programme was created exclusively for Home Instead, and developed alongside key dementia specialists. We focus on caring not just for the condition, but for the person behind it.
Compassionate support for complex behaviours
We work to understand your loved one's world so we can join them in it - this helps us keep them safe and calm, provide stimulating activities, and effectively soothe challenging and complex behaviours.
Your Local Office
The team here at Home Instead Newport, Cwmbran and Chepstow are proud to provide expert home care in Bassaleg. Get in touch to find out how we can help you or your loved ones.
In Bassaleg, our home care services include everything from friendly companionship to help with dementia, mobility issues, post-surgery recovery, and complex health conditions. We also offer palliative care with compassion and discretion. Because of our local presence, we can often have care in place within 24–48 hours, giving families reassurance and support without delay.
Whatever your situation, Home Instead can provide quality care to enable your loved one to stay where they belong: at home. Share your details here and one of our friendly advisors will reach out to answer your questions.
Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!
Janet, Client's Family
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We're ready to help you make an informed, confident choice for your loved one, with bespoke and easily-adapted packages designed around their needs.
When your loved one begins to need more frequent support, our flexible home care solutions help them stay safe and independent at home. We don't take a one-size-fits-all approach. Instead, we personalise your experience with responsive, attentive, and genuinely compassionate care, so you can feel reassured they are in capable hands.
We understand how overwhelming it can be to leave your loved one if they live with a condition like dementia, arthritis, or diabetes. Our highly experienced Care Professionals are matched based on their specialist knowledge and expertise, so you can feel content knowing your loved one's health conditions are carefully monitored and managed.
We are proud to be the benchmark for exceptional care, so all of our qualified Care Professionals receive training that goes above and beyond the industry standard. When it comes to complex health conditions, you can rest assured that your loved one's safety and wellbeing is always a top priority.
Our live-in care provides round-the-clock support and offers a welcome alternative to residential care, empowering your loved one to remain independent in the environment they know. With person-centred care from someone they recognise, older individuals can benefit from familiarity, friendship, and a consistent care plan.
Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!
Janet, Client's Family
Home Instead provide first class care. My care professionals are patient, kind and very reliable. I am very happy with the service they provide
Paul, Client
As I got older, I realised that this service had made me happy in my own home.
Elisie, Client
In Bassaleg, home care helps older residents enjoy the best of village life. Whether attending appointments at Chapelwood Surgery or picking up essentials from the local shop, our Care Professionals are always nearby to lend a hand. For those with reduced confidence or memory concerns, consistent support makes all the difference. Gwen, a long-time resident, loves her Friday morning walks to the Friendly Fox with her carer, Sarah. They sit outside with a coffee, greeting neighbours she’s known for decades-helping Gwen stay socially connected and emotionally content.
The Bassaleg care team stands out for their expertise and heartfelt service, with genuine compassion to do well by the client and their family. This objective is instilled within every care professional and care support staff in our Newport office. With a strong foundation in professional training and a focus on individualised care plans, they address a wide range of needs, from personal care to healthcare support like cancer and dementia care. This heartfelt approach is reflected in the real relationships our team builds with the people they care for. Many of our Care Professionals come from varied backgrounds, former nurses, parents, and local residents, all united by a passion for making a difference. They take time to learn about each individual, their life story, interests, preferences, and the small details that bring comfort and connection. Whether we're supporting someone to get dressed in the morning, enjoy a hot meal, take their medication, or share a walk in the sunshine, our aim is always to help people live well with dementia, in the place they know and love, their own home. We also offer live-in dementia care in Bassaleg for those needing more consistent support, providing peace of mind for families and 24/7 reassurance for loved ones.
We adapt our services to fit your life, delivering compassionate, consistent, and attentive care, enabling you to thrive in your home and community.
Get in touch today to see how we can help
Get in touchOur dementia care in Bassaleg is designed by experts and is City & Guilds Assured, so you know your loved one is receiving only the very best care. Our Care Professionals focus on creating an environment that's calm and consistent, while maintaining dignity and familiar routines to reduce confusion and keep clients comfortable.
Learn moreWe adapt our services to fit your life, delivering compassionate, consistent, and attentive care, enabling you to thrive in your home and community.
Make a world of difference to someone's life as you deliver outstanding care to keep our clients happy and thriving in their own homes.
