Care Scheduler / Administrator
Industry Leading Support, Employee Assistance Program, Free On-Site Parking, Additional Learning and Development Opportunities Available
Our office was established in April 2019 and our mission is to brighten the lives of seniors giving them a sense of purpose, well-being & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.
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Home Instead are committed to providing an outstanding service to the clients we support who choose to remain in their own homes across the Island.
As a Care Administrator, you will be responsible for ensuring all incoming and outgoing calls are handled in a professional manner following up any calls that require attention, ensure clients and CAREGivers are people matched using our established matching system and using our electronic system to plan the weekly CAREGiver schedules for our clients fortnightly working around CAREGiver availability and preferred working hours, to ensure no care visits are missed. You will be completing daily office administration tasks such as emails, letters, handling calls and enquiries, scanning and ensuring all information is stored in a way which is compliant with relevant laws and regulations. You should be able to deal with a diverse range of challenges, be flexible, hard working and dedicated to providing an outstanding service.
As we are a growing Domiciliary Care Office you may on occasions be required to support the needs of the business to provide a quality service to our clients, this may at times be outside of the standard Monday - Friday 9 - 5. There is an expectation that the successful candidate once orientated into the role will hold the on-call phone out of hours on a rota basis, with an on-call element one weekend in 4.
*Please note you will be expected to deliver care alongside office / scheduling duties*
- Hold at least a level 2 in Health and Social Care or Business Administration or equivelent
- Well-developed administration skills
- Highly organised with meticulous attention to detail
- Care Background of at least 2 years
- Strong interpersonal skills with the ability to build rapport quickly
- Excellent verbal and written communication skills
- Good working knowledge of IT Systems with experience of Microsoft Office
- Excellent organisation skills with the ability to work under pressure and adapt to changing priorities
- Team player who is self-motivated, results driven and resilient
- Full UK driving licence and have access to a suitable vehicle
You will have access to a supportive management team with the opportunity to gain additional qualifications in Adult Social Care. We have free on-site parking, an Employee Assistance Scheme and Great Rates of Pay which are negotiable on experience.
If you have a passion for caring, providing an outstanding service and have the drive and motivation to help us achieve our ambitions, we would love to hear from you.
We encourage applications from all sections of the community as we want to reflect the neighborhoods in which we work. Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.