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Care Quality Manager

Cowes, Isle of Wight Full-time 24,000 - 24,500 per annum Closing date: 06/03/2021

Industry Leading Training and Support, a Supportive Employer, Further Learning and Development provided

Company Description

Our office was established in 2019 and our mission is to brighten the lives of people who require support, giving them a sense of purpose, well-being & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.  Responsible for managing the needs of clients and supporting the Registered Manager this is an essential role to support the outstanding care we provide. 

Job Description

The role focuses on supporting the management team in relation to service delivery and hold responsibility for clients' ongoing care and support with a focus on person centered care.

  • Provide line management to the CAREGiver team, building and maintaining a positive team ethos

  • Undertake duties as directed by the Registered Manager and Directors to maintain regulatory and organisational compliance

  • Create, update and audit client care plans and assist with Digital Care Planning

  • Maintain accurate client records on Home Instead software and People Planner

  • Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care

  • Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery

  • Implement and maintain good practice initiatives to obtain an "Outstanding" rating in our next CQC Inspection

  • Carry out Client and CAREGiver reviews and action accordingly

  • Maintain regular contact with clients, families and CAREGivers

  • Provide care and support to clients outside of standard office hours, when required by the needs of the business

  • Participate in on-call duties weekly and at weekends as required

  • Any other duties as directed by your manager, this list is not exhaustive and a willingness to "muck in" when required is essential 


To be successful, you will:

  • Have care experience within the Care Sector managing or leading a team
  • Be commercially aware
  • Have strong communication skills
  • Be able to demonstrate achievement of business growth targets
  • Have the ability to build good working relationships.
  • Have strong organisation and planning skills
  • Be able to work well and accurately under pressure.

Due to the need to support the On-Call function, which may require you to support team members out in the field in emergency situations, and also the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle.

It is essential that you hold your Level 3 Health and Social Care Diploma / NVQ and or are working towards, or committed to undertake a Level 5 health and social care diploma. 

The successful candidate will be motivated with a can-do attitude, possessing initiative and attention to detail.  

Additional Information

You will be joining the company at positive, exciting time in which it is looking to expand its business.   If you are looking for an employer who cares about you, get in touch! 

  • Competitive salary based on experience
  • Paid mileage at 25p per mile for all mileage undertaken during your work
  • Training and Development opportunities
  • Employee Referral Scheme
  • You will be working for an award winning company
  • You will be valued by your employer
  • You will be part of a team that puts dignity and person centred care at the forefront of its care

If you're looking for work which is extremely rewarding and satisfactory and have a high-degree of flexibility to meet our clients' needs, we would love to hear from you. Please click on 'I'm Interested' or alternatively, contact us on 01983 240015 and speak to Abigail. 

We encourage applications from all sections of the community as we want to reflect the neighborhoods in which we work. Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to a DBS enhanced disclosure.

I'm Interested!
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