It's not working, its CARING with Home Instead
Our office was established in 2010 and our mission is to brighten the lives of older people giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.
To organise all reoccuring rotas to meet staffing requirements
Answer each incoming call in a friendly, professional and knowledgeable manner
Develop and maintain relationships with both clients and CAREGivers by regular informative and telephone QA contact
Coordinate CAREGiver schedules on a daily basis
Coordinate and maintain monthly client schedules in People Planner
Identify and report to Care Manager, areas of recruitment need
Enter and maintain accurate client and CAREGiver records in People Planner
Provide up to date hand over for out of hours cover
Participate in out of hours “on call” rota
Excellent inter-personel skills
Good time management skills
Good understanding of all Microsoft office programs
Good clear telephone manner
Experience in office administration
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.