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It's not working, its CARING with Home Instead


High Lane Full-time 20,000 - 22,000 per annum Closing date: 31/10/2020
Company Description

Our office was established in 2010 and our mission is to brighten the lives of older people giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description

To organise all reoccuring rotas to meet staffing requirements

  • Answer each incoming call in a friendly, professional and knowledgeable manner

  • Develop and maintain relationships with both clients and CAREGivers by regular informative and telephone QA contact

  • Coordinate CAREGiver schedules on a daily basis

  • Coordinate and maintain monthly client schedules in People Planner

  • Identify and report to Care Manager, areas of recruitment need

  • Enter and maintain accurate client and CAREGiver records in People Planner

  • Provide up to date hand over for out of hours cover

  • Participate in out of hours “on call” rota


Person spec;

Excellent inter-personel skills

Good time management skills

Good understanding of all Microsoft office programs

Good clear telephone manner

Experience in office administration

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.



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