Richard - Client's Son
My mother needed initial home help after a broken hip and after a recommendation from a family friend my mother chose Home Instead.
Initially, they carried out general duties whilst Mum got better. Sadly her health took a turn for the worse and after some months in hospital she was ready to come home subject to a care package.
Home Instead guided me through the NHS bureaucracy to get Mum home. They were fantastic and professional throughout
Now home, they have increased the care package and so mum lives an independent life at home because of Home Instead. They help with GP appointments and general care/help. They do this in a very unintrusive way so Mum still has her independence which is paramount.
I can highly recommend Home Instead every time.
Edwina - Client's Daughter
Since August we have had to increase the care my mother receives after she had a long stay in hospital. From the moment we dealt with Home Instead to try and expedite a quicker discharge we experienced a second to none service. They were professional and extremely efficient. They went above and beyond to arrange an assessment and even offered us support when the hospital was trying to discharge her even though the appropriate care was not in place.The care she receives is personalised and most certainly client centred. The carers have taken time to work with my mother to recognise her needs and to deliver a care package that is appropriate for her. For myself and my brothers, Home Instead certainly offers peace of mind as we know my mother is receiving excellent care. We are also reassured that if we have any concerns or any concerns are identified there are excellent communication channels. A fantastic team.
Jan Client's Daughter
I have found Home Instead staff to be very good and professional. They are very good at looking after my father and meeting his needs. Currently, we have care 7 hours a week but I'm happy to know that I can increase this when/if my father needs more care. The actual carers that visit are all very good and dad really seems to enjoy their company, the support staff are also excellent and offer a lot of useful advice. Having Home Instead coming in to see dad is so helpful for me and my family - I still visit dad most days but it's great to have this extra support. Would recommend Home Instead wholeheartedly.
Rod - Client's Husband
'The minute the carer Lyndsey walked through the door, I heard laughter - it is so wonderful to hear her (wife) laugh again. I felt like I was getting an injection of happiness.
Amanda - Client's Daughter
'It is clear that Dad is more settled now and benefiting from the kindness and attentiveness of all who offer him companionship and support. Hannah took the time and trouble to encourage Dad to walk at lunchtime today, which he much enjoyed, boosted his confidence and seems to have done him lasting good. He is calmer and generally more connected this evening. Hannah’s thoughtfulness is so very much appreciated by Dad and me. Hannah, Denise, Sue, Jocelyn, Kate, Jan and Anna form Dad’s regular team at the moment. They are all marvellous, frankly, bringing conversation, laughter, mental stimulation and confidence to Dad when he needs it most. I am so grateful to them all'.
Pauline - Client's Daughter
From a daughter of a client: 'say a huge thank you, from all of us, including my mum, to all of the Home Instead staff. For all of their hard work over the past couple of years. As relatives we always try our very best, growing older is a given, doing it well into later years and being properly cared for is down to wonderful people such as Home Instead '
'I wanted to say how absolutely fantastic I thought the (dementia) training was, particularly your style of delivery. I work in a community garden and we have a few people who attend with dementia and I feel much more able to help them effectively now I have some background training so THANK YOU very very much for your help and knowledge, it really was an pleasure to learn from you'
Mark - Client's Son
Just to say that both my mother and I thought that getting care help would be difficult and stressful and would take away my mother's independence. Home Instead made the process easy and I cannot thank them enough. I am so pleased and more importantly so is my mum with what the care staff do. We both thought it would be a difficult process but they are so caring, helpful and respectful that they have made the process easy for us both.
Thanks again to you all.
John - Client's Son
My mum is cared for at home by her two sons with support from Home Instead two days a week. This gives ourselves a break in the knowledge we are leaving her with caring and capable carers. I have the flexibility of what care days I request each week. These are booked in advance, this has really enabled my brother and myself to continue with care at home without sacrificing all our other family commitments. Support is only a phone call away and an understanding ear can be essential when caring for a loved one now in final stage Dementia. Home Instead assist my mum to shower, something I found extremely difficult, they have helped take this task from me keeping my mum clean and comfortable. She is the happiest, most comfortable and best cared for we feel she could possibly be. I recommend Home Instead for trustworthy, reliable and quality carers. I have met some caring, genuine staff in our difficult journey who continue to keep Mum safe, clean, comfortable and most of all happy.
Jan - Client's Wife
Home Instead have been providing care for my husband and my parents for several months and I have been very happy with the service they offer. When my father was unexpectedly admitted to hospital, their help was invaluable. My husband's caregiver informed the office so everyone was aware and ready to help. Mum's caregiver sat with her and helped keep her calm, then contacted the office to ask about extra care for my husband so I could take Mum to hospital. This was organised within half an hour, leaving me free to look after my mum and dad. I really appreciate the help they give us on a daily basis, they are always reliable, friendly and professional.
Colin - Client's Son
Dear Alison and Brian, I would like to take this opportunity to thank you both and all your team for the help and support provided for K (mum) and myself over the last few months. It has been a difficult time, not just supporting K but for me. Please thank all the girls as they understood the situation that I found myself in this sad year. Yours sincerely, Colin.