Suhail has an extensive background in both business and charitable sectors. Prior to becoming a Home Instead Franchisee he launched several technology companies and helped established a number of voluntary and charitable organisations in Glasgow.
His voluntary experience in the care sector introduced him to Home Instead and he joined after being impressed with the company's working ethos.
Megan works at Home Instead Senior Care as our Care Manager
Megan takes full responsibility for service delivery and her role ensures that we continue to deliver high quality care to our clients and that our lovely CAREGivers are trained, supported and mentored to world class levels.
From a young age Megan knew she wanted to work in the Caring Sector. After leaving school she studied Social Care at college and has worked in the sector in various types of organisations since. Her experience encompasses youth work and aiding the homeless, but her real passion was discovered in supporting older adults.
Prior to joining Home Instead, Megan worked as a manager of an Adult Day Care Centre in Glasgow.
Megan enjoys spending time with family and friends and loves working out at her local gym.
Finance and Operations Manager
As Finance and Operations Manager for Home Instead Senior Care, Roger is responsible for the day-to-day financial function and business operations within the company.
He undertakes a wide variety of tasks such as reviewing financial data and preparing monthly and annual reports and ensuring the smooth running of the office. He is also closely involved with client accounts and should be the first point of contact for any finance related queries from our clients.
Roger supports our CAREGivers and office staff daily to ensure our level of quality care and standards are always obtained. He held finance related positions with large corporate organisations over the past nine years which gives me the knowledge and skills to ensure best practice is always adhered to within Home Instead Senior Care.
Deputy Care Manager
Lesley has worked in the Social Care Sector for approximately 14 years, gaining experience with many client groups along the way. She found the challenges of providing quality, effective domiciliary care particularly rewarding. Following a short break from the industry Lesley joined the team in October 2018, knowing that providing a first class service to the older people of Glasgow was where her true passion lies.
In her spare time Lesley likes spending time with her family enjoying the great Scottish outdoors. With a passion for cooking and entertaining she can often be found with a house full of dinner guests, as long as someone else is doing the dishes.
Recruitment and Retention Manager
Angelica is our Recruitment & Retention Manager at Home Instead Glasgow North.
Originally from Sweden, Angelica came to Glasgow in 2006 to spread her wings and liked it so much she decided to stay.
Angelica's professional background has always been in Personnel/HR and she is also a very keen photographer in her spare time which gives her an opportunity to express her creative side.
She joined Home Instead as she loves being able to make a difference to people and especially people in our local community. Angelica understands that by recruiting great quality CAREGivers who can give our Clients a better quality of life, she is delivering the best of both worlds!
Angelica not only recruits great CAREGivers but also ensures they are happy and feel part of our team. She is constantly looking at ways to make Home Instead Senior Care that little extra special place to work.
Angelica is proud that our employees feel engaged and supported and makes this a workplace they are truly proud to be part of.
Learning and Development Coordinator
Joseph has worked in care since leaving school. He has worked across various care sectors including mental health, children and young adults with severe learning disabilities. Most of his experience, however, has been working with the elderly both in care homes and domiciliary care. Joseph has worked his way through the ranks holding previous positions from carer to care manager. He also has over ten years experience of training within the care sector.
Joseph's hobbies and pastimes include cooking, walking the dog, socialising, theatre, art and poetry. He is also a huge fan of everything 1980's.!!
Sean recently left school in Bearsden and fulfills the important role of Scheduler within our office team. Sean takes responsibility for creating rotas for our Caregiving team ensuring clients needs are met. In his spare time Sean enjoys playing football and going to the gym.
Care Services Supervisor
I’m Victoria and I am one of the Care Services Supervisors here in the Glasgow North Office. I have experience of working in both residential and at home care services for the past 5 years as a home care worker and field-based supervisor. I have seen first-hand how care is delivered on the front line and feel this gives me a great insight into what is expected to deliver a great service. It’s my job to be the first point of call for both Clients and CAREGivers with any questions or issues that may arise. I visit our clients in their homes to conduct service and quality assurance reviews, speak to them about how the service is and if there are any changes to the services that we provide. I will also visit to have a general chat to ensure everything is running smoothly. I update our clients care plans to make sure that they’re up to date and have all the necessary information so that our CAREGivers’ have this on hand if they need to know any information about the client or the services that we provide.
Some of my duties include record keeping and liaising with other Health and Social Care professionals , Communicating information to Caregivers regarding client’s needs , completing CAREGivers supervisions, annual appraisals and spot checks when the Caregiver’s are in the client’s homes and help with any questions or issues that may come up.
Communication is a key part of my role, I am on hand to speak with family members regarding there loved one’s care and support, any concerns that may arise I will do my very best to provide a solution to this or point them in the right direction. I am also here to support CAREGivers in anything they feel they may need supported with, whether it even be a query or some guidance.
Care Services Supervisor
Frances has over 12 years’ worth of experience in the care field in a range of different services from sheltered housing and residential care to dementia/ nursing care and has worked for registered charities, council led services and in private care.
This vast experience allows Frances to effectively lead a team of caregivers to provide an exceptional service to our clients. Her within Home Instead includes providing support to current clients and their loved ones, consulting with potential clients to join our wonderful service, giving advice and guidance to our team of CAREGivers who are out on the front line, and liaising with outside agencies to ensure we can provide the best possible service we can to our clients.
Frances has regular contact with our clients to ensure that everything that is in place is meeting our high standards. She does this through Quality Assurance visits and Service Reviews and also carries out regular performance reviews with CAREGivers to ensure that they are happy within their workplace.
Frances is fairly new to the team, joining at the end of 2019 but very much looking forward to the future and being part of the Home Instead Family.
Having spent 4 years as a care at home assistant from the age of 19 Sarah understands all aspects of this sector. Sarah has experience with all ages and areas of care at home, from personal care and home help through to palliative care. She has experienced being both the caregiver and the client having had a need for care at home in her family life.
From the age of 24 Sarah began working with people with mental health and learning disabilities as part of her role within the care and justice sector. She worked with a wide age range, children from 10 years all the way through to the more senior person.
Sarah his a wide knowledge of care plans and risk assessment which she brings to Home Instead Senior Care. She joined us in October 2019 as our Administrator but takes on tasks from all areas.
We only employ the very best CAREGivers. Our CAREGivers are a fabulous team of professionally trained, reliable people from all backgrounds but with one thing in common - they instinctively get great pleasure from caring for others. Many have personal experience of caring for loved ones, friends and neighbours and they all love and enjoy the great work that they do.