Excellent CQC report published

We are proud to announce that following a routine CQC inspection the results of that inspection have just been published.

The new OFSTED style ratings grade services in 5 key areas and then aggregate those key areas into an overall rating for the provider.

In all of the key areas we were rated as “Good” and our overall rating was “Good”.

CQC inspections are extremely important as they provide a clear indication that a care company is operating as it should, and gives clients and their families, confidence that they are choosing a care service that is delivering care to high standards.

With so much bad publicity through reports in the media that care organisations are lacking in crucial areas of care it is vital that people are able to access information about the quality of providers in their area so that they can make an informed decision about the provision of care.

It is essential that people review the latest CQC report of the care provider they are considering using prior to making a decision. You should be able to easily access CQC reports from any provider’s website; this is a legal requirement under the Health and Social Care Act 2008.

In the CQC inspection report for Home Instead in Fareham and Gosport the Inspector stated:

People's feedback on the service they received was all good. One person's comment included,

"If you were to think about what the perfect care would look like, the sort of care you wish you could provide for your loved ones, that's exactly what you get from Home Instead."

People appreciated that they were supported by teams of care workers who were prepared and briefed thoroughly and encouraged to build caring relationships with people they supported.

The report included written feedback from clients and their families and extracts from the report are reproduced below.

Written feedback described care workers as "professional" and "efficient", and referred to their "professionalism and high standard of care".

Also

Written feedback from people included reference to the "great effort made to match dedicated care givers" to the person. It also included, "Our team have very much become friends, and have integrated into our home life beautifully - taking away the feeling of having strangers in our home."

And finally

"Excellent office staff. Friendly, helpful, respectful, understanding, supportive - what more can I say!"

The very core of the care we provide is placing our clients' needs and wishes at the centre of everything we do and to receive such positive feedback from clients and their families is a testament to our ethos and all our team.

You can click on the CQC icon on the left hand side of this page to view the report in full.

A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home