Survey results show happy clients and CAREGivers

Our unique philosophy which sees homecare and companionship go hand-in-hand has received standout ratings from our clients and employees in brand new independent research. Thank you to all our clients and staff who completed the survey.

We deliver a relationship-led homecare service which helps older people to live in the comfort and familiarity of their own home as long as possible, our homecare visits last a minimum of one hour and we match our clients to dedicated CAREGivers based on common interests. There is always time to talk with the Home Instead way - which keeps loneliness amongst an ageing population at bay.

Now clients and CAREGivers in Epping Forest have given the unique model a huge vote of confidence – as both a homecare provider and an employer in turn –

· 100% of clients would recommend Home Instead,
· 100% of CAREGivers would recommend Home Instead Care’s services and
· 98% of CAREGivers say they would recommend Home Instead as a good place to work.

Home Instead believes the new independent research, carried out in December last year, is living proof that there is a better way to deliver homecare.

What clients said:

93% say their CAREGiver is well matched to their needs

96% say their CAREGiver arrives on time

98% say the office team are responsive to any queries I have

Clients made comments such as (as they were written):

‘Apart from providing excellent care which allows my Mother to stay at home, she has someone who is always kind, caring and takes time to sit and chat with her which brightens her day.’

‘It gives my Dad company and support and is reassurance to the wider family.’

‘I am able to continue to live independently in my own home, Without Home Instead this would be very difficult.’

‘Your team supports my mum in a way that allows her to live the life she wants in the place she wants. Thank you.’

‘Your staff are very dependable and always arrive on time. They are caring and very nice people.’

‘Being washed and dressed in the mornings and having conversations with friendly carers enhances my life.’


I am delighted with the findings, I am so proud of the team I am building here, the office staff and the CAREGivers are fantastic. Changing the face of homecare isn’t just about our clients. It is also about our CAREGivers, the incredible people who go the extra mile each and every day caring for their clients, special people who are recruited for their empathy and compassion.

Here are some examples of what our caregivers said when asked what they liked about working for Home Instead Epping Forest (in their words):

‘A very rewarding job. Very friendly and supportive. I am very lucky to have a job I love and look forward to every day.’

‘Being appreciated by the owner and seniors for trying my best doing the job I love. Also for having the opportunity to help my clients and see their smiles, peace of mind and gratitude when I am with them. That is very rewarding.’

‘Victoria is understanding she all ways has time for us I know I can phone her and talk to her about anything and she is all’s ways ready to listen’

‘It's a very personal care and they are looking after and care about their clients as well as their care givers in a fantastic way. Always showing their appreciations. We are looking after their clients in the best way we can and the company is looking after us and it's a win win situation!’

‘I enjoy supporting my clients well-being and enabling them to stay in the comfort of their own home. ‘

‘Home Instead are a wonderful company to work for. Not only do they look after their clients outstandingly, but their employees too. They give endless support to their employees and the overall way things are run are in order, making it easier for the employees to just enjoy caring for the clients. The team in the office are wonderful too, very hardworking yet they still consider their employees as well at all times.’

‘Our work is appreciated, recognised, praised and rewarded. When I phone into the office, the staff are always very cheerful, happy to listen, act on any issues, get back to me if they say they will and very helpful even though it is often the case that they are busy. Thank you’

‘I feel like everyone genuinely cares from management through to carers. I feel i am never on my own the support is always there. I like how we are encouraged to take part in online learning. I love how we are matched to likewise clients. I just love my job and the personal reward is amazing. Nice to feel like you're making a difference to someone’s life’.

‘The support, the genuine feeling of being part of a very caring team, the importance of meeting clients’ needs as well as caregivers, the excellent training and clear communication.’

‘I really enjoy my job’.

The results show that CAREGivers feel valued, respected and part of the bespoke Home Instead ethos. We are committed to providing only the very best care and companionship to our clients and it is good to know that we are achieving this. We take time to care, both for our clients and our CAREGivers. Together we are changing the face of homecare.

Victoria Rigby, February 2021.


*The satisfaction survey was carried out in December 2020  by national independent market research company WorkBuzz.



Home Instead Epping Forest Survey results