Our excellent 2019 survey results

Our PEAQ survey are now in and it is my pleasure to be able to share them with you.

We truly value the feedback from our Clients and CAREGivers, it is something we see as incredibly important and allows us to build on the quality home care service we offer. It also helps us to understand areas of improvement in our strive to deliver happy home care for all.

Here are some of the excellent results from our client survey. These statistics are testament to the hard work and dedication of our CAREGivers.
· 96% of clients would recommend Home Instead
· 96% say that their CAREGiver was well matched to their needs

Clients made comments such as (as they were written):

My 94 year old Aunt has much experience of care homes and home visiting care providers. I can honestly say Home Instead are the best by far.

I have been very impressed with the Home Instead team. The ladies are always cheerful, helpful and efficient. They leave the flat clean and tidy as well as attending to my personal needs. Thank you HomeInstead

I am completely satisfied with the care I have received from the Senior Care team. I have no criticism whatsoever.

All the carers I have had have been very pleasant and helpful. they are invariably willing to go the second mile.

My carers are now like extra members of my family. I always look forward to seeing them when they visit.

They are kind and excellent.

Home Instead gave me excellent help and support during a very difficult period following a bereavement. I would heartily recommend their services to anyone needing such help.

Would highly recommend this company. They offer an excellent service. Always punctual, reliable and compassionate. I feel extremely confident my mother is getting the very best care.

I was very impressed by the professionalism of the admin and care team who looked after my husband while I was on holiday. The initial assessment was very thorough and the carers well matched and caring. I would use Home Instead again should the occasion arise.

Very useful i recommend to anybody

Homeinstead provided a personal service to our mum and respite for us. Thank you for providing an excellent service.

We are happy to have these people in our home. We trusts them to look after our nearest and dearest and they do so willingly and cheerfully.

A team from Home Instead have cared for my uncle for the last five years with patience and flexibility. Very professional.


Equally important and insightful is the feedback we receive from our CAREGivers, which is as follows:

· 100% said they felt motivated to go the extra mile
· 97% said they were proud to work for Home Instead
· 97% said they would recommend Home Instead’s service
· 100% said they had access to training to do their job well
· 97% said their franchise owner shows her appreciation for their hard work.
· 97% felt their schedule met their personal needs and lifestyle
· 97% felt they had enough support from their supervisor

Most telling of all, we’re pleased to say that 97 per cent of CAREGivers are proud to work for Home Instead Epping Forest and 97 per cent would recommend our services. We believe our relationship-led approach and minimum visit times of an hour is what makes us stand out as a home care provider.

CAREGivers were asked what they thought was the best thing about working for Home Instead these are some of their responses:

Excellent working relationships with colleagues

The best thing about working for home instead is the joy you get from helping others

Very supportive management and office team. When I started I felt incredibly overwhelmed but they were there to support me and make changes to ensure that I was happy within my role.

Everyone’s motivated and there to help others.

Everyone is friendly

To help the people I look after with giving them a continued quality of life

Well led team, great opportunities to improve learning and skills. Very happy working at Home Instead.

Having used to working in social care before I joined HomeInstead I feel I give my full attention to my clients now rather than having to rush with my previous job

Hours to suit. Good pay. Matched to suitable clients. I enjoy being part of a company that shares same values.

Doing a job I love is invaluable to me

I feel I make a difference to people’s lives in a positive way



We couldn’t do any of this without my fantastic team, I am so proud of everyone.

Thank you, Victoria Rigby (owner)

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