I just wanted to give you a quick update you on the situation regarding the Coronavirus pandemic.

You’ve probably seen in the news that the government have introduced a three-tier system based on the local areas infection rates and they have balanced this with the likely impact on the NHS. Details of what you can and can’t do varies greatly from area to area and there may also be local differences that may not be across all of the local counties.

Essex has been placed in tier two or high alert as of 17 October 2020. Detailed guidance is on the government website:

I understand that this is a confusing time and can be unsettling especially as the new measures are reviewed and changed frequently. I would like you to be assured that we are ensuring we are keeping up to date with all relevant guidance and currently there is no impact the service we provide.

We are continuing to follow our original guidance, focussing on keeping Clients, CAREGivers and Key Staff SAFE, adhering to the very latest UK-Gov guidelines and PHE advice on hand hygiene, safe distances and PPE including the use of protective equipment such as gloves, aprons and masks.

We continue to review each clients’ needs on a one to one basis and are ensuring that CAREGivers have the appropriate training on PPE, carrying out individual risk assessments on every call.

This is without a doubt an unprecedented time but, please rest assured, that your CAREGiver and the whole team are fully focussed on trying to keep loved one safe at home. If you do want to discuss any concerns that you might have, then please call us on 01992 666777.

Finally, as you know our team of wonderful CAREGivers and Key Players are here to help you. If there is anything additional that they can do to support you at this time, then please do not hesitate to give the office a call. Whether it is shopping for groceries, laundry, or a bit of housework, then we would be happy to help.

Thank you for helping us to work together to keep yourself, family, our CAREGivers, and Key Players safe.

Victoria Rigby