Hello, I’m Victoria the owner of Home Instead Senior Care in Epping. After graduating from university I worked in the finance sector for a large corporate organisation. I made the move to the care sector after learning about Home Instead from my dad; I was attracted to the ethos of Home Instead and wanted to do something that was both worthwhile to others and provide me with a vocation I could be proud of. I worked for Home Instead Senior Care UK as a Business Performance Manager for 3 years before becoming a franchise owner.
I passionately believe in the Home Instead mission to change the face of ageing. I have seen first-hand how Home Instead can make a real difference to people’s lives in their own homes, as well as providing employment opportunities for the local community.
My role is to build relationships with local providers and organisations; look for opportunities for Home Instead to contribute to the local community and to manage the business side of the operation.
I have a five year old daughter, Annabel, a three year old son, Henry and a Spaniel Rey, so my husband and myself spend most of our spare time doing family things. We enjoy family walks and trips out. I also enjoy skiing, but will have to put this on hold in the near future due to COVID!
Hello, I’m Jennifer the accountant and payroll clerk (along with being Victoria’s Mother!)
I am a Chartered Accountant and have been involved in working with small businesses for many years.
I embrace Home Instead’s ethos, it is based on going the extra mile and providing a holistic approach to care. We provide the very best level of service on a completely personalised basis, which is exactly what I would want for anyone in my own family.
In my spare time, I enjoy walking, especially walking Bess the office dog.
Veronika – Care Manager
I started working for Home Instead as a CAREGiver, a role I found very fulfilling. Victoria then offered me a full time office role. It is such a great company to work for, your talents are noted, encouraged and developed.
I was firstly made responsible for all standards, training and staff mentoring, a role I did for approximately a year, then I became the office manager for the south and then I was promoted to Care manager for the South. I have now been promoted to Care Manager for the whole business and share registration with Victoria. I feel with all the experience I have gained so far I will be well placed to carry out this role successfully. I work closely with the whole team to ensure our clients receive the very best service.
In my spare time I like to keep fit I enjoy going to the gym and walking my little dog Peppy.
Victoria – Head of Client Services
I began working for Home Instead as a CAREGiver almost eight years ago time has flown by! I have learnt so much, Home Instead offer lots of in house training to ensure all CAREGivers can offer the very best client service and on top of this I have been encouraged and supported by Victoria to study for my QCF examinations.
I think Home Instead is a great company to work for and Victoria is a super boss! I started as a CAREgiver, working evenings and weekends which fitted in perfectly around my family life.
Two years later I was given the opportunity to progress to the recruitment department and from there to Client Services Manager and now I have just been promoted to Head of Client Services.
My team and I are responsible for seeing new prospective clients, signing up new clients and following them through the first few weeks with Home Instead. We ensure these clients are matched with suitable CAREGivers, liaise with the CAREGivers to ensure they are fully briefed on these clients and then carry out the first reviews with these clients to make sure all is going well and as they expected.
I really enjoy working for Home Instead, we are a team. I love making a difference to the lives of our clients and I have seen at first hand how enabling people to stay living in their own homes really does make a difference to their lives. Each client testimonial we receive just reinforces this and makes me so proud.
I have been happily married for 22 years and we have four children, thee boys and a girl. I do not have a lot of spare time but manage to squeeze daily walks with Coco, our Yorkshire Terrier.
Debbie - Recruitment, Retention and Staff Mentoring
I started working for Home Instead as a CAREGiver. I really enjoyed meeting a number of different clients and making a difference to their lives. I feel that since becoming a CAREGiver I have become a better person, more caring and aware of people’s feelings.
When Victoria offered me a role as care co-ordinator I was thrilled, I enjoyed, matching clients to CAREGivers and ensuring all client calls were correctly scheduled.
I have now taken on new responsibilities I am responsible for the recruitment and retention of staff. This is a really rewarding role I love it! I am responsible for the whole of the interview process and also I am responsible for staff mentoring a role I share with Michele. I have been on several training courses myself to enable me to do this new role and I am very excited about this essential, challenging, role.
I have two young children, Maggie and Freddie, who keep me very busy! If I do have any spare time I enjoy running, I do the Race for Life every year for Cancer Research.
Sandy - Client Services Manager
I started working for Home Instead Senior Care as a CAREGiver after working for several years in retail banking. I was offered this position about two years ago and I really enjoy it. I think the experience I gained a s CAREGiver means I know what the clients want and I know what we can offer. I am responsible for seeing new prospective clients, signing up new clients and following them through the first few weeks with Home Instead. I ensure these clients are matched with suitable CAREGivers, I liaise with the CAREGivers to ensure they are fully briefed on these clients and then carry out the first reviews with these clients to make sure all is going well and as they expected. I find this role really rewarding especially when I receive lovely comments from clients praising their CAREGivers and the Home Instead ethos.
Caroline - Client Services Manager
I started working for Home Instead Senior Care as a CAREGiver and since then have had a series of office roles. I think the experience I gained in these roles means I know what the clients want and I know what we can offer. I am responsible for seeing new prospective clients, signing up new clients and following them through the first few weeks with Home Instead. I ensure these clients are matched with suitable CAREGivers, I liaise with the CAREGivers to ensure they are fully briefed on these clients and then carry out the first reviews with these clients to make sure all is going well and as they expected. I find this role really rewarding especially when I receive lovely comments from clients praising their CAREGivers and the Home Instead ethos.
I have two sons who between them take up most of my spare time!
Maureen - Community Relationship Manager (pre COVID) and Recruitment and Development Lead
I joined Home Instead Senior Care team as their Community Relationship Manager included raising awareness in the Community of the excellent service Home Instead Senior Care offer.
I am currently involved in the recruitment of CAREGivers which is a new challenge for me but very interesting and rewarding. I have the opportunity of contacting and then meeting, virtually, many different people on a daily basis. Every day is different.
I live in Waltham Abbey with my Partner, Peter. We have two children and six grandchildren, four boys and two girls. Peter and I were taking dancing lessons, not to achieve a place on ‘Strictly’ but to simply be able to gain the confidence to dance socially without tripping up! We hope to be able to restart these sometime in the near future.
Rebekah - Care-Co-ordinator
Rebekah is currently on maternity leave.
Emma Care Co-Ordinator
Emma started as a CAREGiver four years ago and has created strong bonds with her clients, she has even accompanied a client on a visit to her son by private jet! She was promoted to a Senior CAREGiver and more recently to Care Co-ordinator a role she will carry out with Rebekah.
Emma is a busy lady as she manages working for Home Instead with bringing up her daughter Charlie. Currently most of her spare time is spent driving Charlie round various sporting venues for swimming, trampolining, gymnastics the list goes on!
Michele - Training and mentoring
I began working for Home Instead as a CAREGiver four years ago and after a couple of years I was offered an office position by Victoria which I was thrilled to accept.
I work part time. I am involved in training new staff and mentoring CAREGivers.
I have also attended training so that I can run our City and Guilds accredited dementia training for CAREGivers and End of Life training.
In my spare time I love spending time at home with my husband and family, and enjoy socialising with friends.
The last member of the team to introduce to you is Bess she is our lovely cockapoo. She is often in the office she lives with my mother and so comes into the office along with my mother. She is adorable and loves attention. Bess loves paperwork she is particularly good at shredding!