YOUR CARE , YOUR CHOICE

It seems to me that throughout our lives there are always decisions to make. Whether it’s a simple matter of choosing what to eat for lunch or it’s a life changing decision about where to move house. What do we do? The dilemma s we face, and weighing up our options, is a never ending occurrence.  From birth into our childhood we rely on others to make choices for us and as we grow up, more and more of the responsibility for our own well fare is placed on our shoulders.  Sometimes we regret what seemed like a good idea at the time, and change our minds. I am a great believer in doing the best thing for ourselves even if it means completely changing direction on original ideas.  They say life is a learning curve and what is especially important is being able to make decisions about what happens to our bodies and this is recognised as a basic human right.                                                                                                                 

The universal declaration of Human Rights states that everyone has the right to LIFE, LIBERTY, AND SECURITY OF PERSON. Every human being of adult years and of sound mind has the right to determine what shall be done with his own body. It is vital to recognise that the majority of people with a physical or mental disability are able to make and act on their own decisions in life. However there are situations particularly where people have a cognitive disability, complex support needs and or communication difficulties where people need assistance.  When we talk about a person’s decision making capacity we mean their ability to make decisions about the things that affect their daily life.  In some cases an appointed individual has the authority to make a decision in another person’s best interests and this is quite rightly a legal procedure to have this arrangement in place.  Getting back to life changing and important decisions, what couldn’t be more vital in getting a high quality care service for a senior who wishes to stay in their own home?  The media has highlighted all the stories of neglect, inadequate and disgraceful care delivered to the old and vulnerable.  It’s often family members who have raised concerns as the senior doesn’t feel they have any choice.  Knowing about the choice of different providers means having all the information needed before any decision can be made. At Home instead senior care we work tirelessly to provide the highest possible quality of care.  Our reputation of being voted the UK S best provider of home care by Laing and Buisson  ( independent and unbiased )  Treating our clients as we would want to be treated ourselves is paramount.  Respect, trust, dignity and friendship makes people feel safe and well looked after.  The quality care commission are responsible for inspecting, and regulating all health and social care services in the UK.  It goes without saying that we meet all the strict criteria.  These are the reasons what makes Home Instead shine.   

  • Our CAREGiver are employed by us. We do not employ agency staff.
  • CAREGivers are recruited on attributes that they have empathy and want to make a difference to the life of a senior. We ask for six references.
  • Our introductory course is extensive and in house. Mentoring with a senior follows and working independently doesn’t happen until there is proven confidence and competence.
  • Our care givers have to complete the new Care certificate and are encouraged to do there NVQ 2 and 3, if they wish. Also there is the opportunity to do other courses throughout the year.   
  • We also support adults with learning disability. Supporting them access their local services as well as tasks regarding daily life.
  • We do not take on care calls of fifteen minutes and will only take half an hour if the client has a one hour care call at some point during the day. We believe these 15 minute calls are unfair and unsafe.
  • We hold regular supervisions, appraisals and spot checks on our care givers to ensure that standards are consistent and of high standard.
  • Regular Quality care checks are made so we are assured the client is happy with the service. However, if there is a problem, we will respond quickly and efficiently to rectify things. Nobody has to wait for their scheduled quality care check.
  • Our services are adaptable and flexible. They are tailor made for each individual client.
  • We have charity status in our Bring Joy Foundation. We ask local schools, businesses, supermarkets to donate Christmas gifts in our annual be a Santa to a senior scheme.
  • We strongly believe in consistency of care and have only a small number of care givers known to the client. This is vital to build up good relationships as well as it makes sense so any changes to a client’s well-being is detected quickly.
  • Our improved logging in and out system means that a client gets 100% of their time allocated for the care call with no leaving early and arriving when expected 

Our reputation is excellent and we work hard to keep it this way. Complacency is dangerous as we cannot allow our standards to slip.  I will round off by saying that by making a mistake and getting the care wrong,  could led to physical and mental decline and for a senior , this could seriously affect their life.  It is your choice.

A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home