Mark Greatbatch - Managing Director
Hi I’m Mark Greatbatch the Owner of Home Instead here in East Hertfordshire and Uttlesford. I have been delivering Care services in this area since 1996 when I left the Royal Navy. During that time I have worked very closely with all manner of agencies at both local and national levels in pursuit of excellence in the delivery of service. Home Instead has allowed me to refocus the type and style of service being delivered to a much more personal and relationship-driven service which very firmly places our clients at the center of everything we do. I have worked at every level within a care organisation which has allowed me to experience firsthand what it feels like to be on the front line. The Home Care sector is a very special place and one where things need to be done the right way without fail. I feel very privileged to be a part of it and I hope that we really do touch the lives of the people we provide our services for.
David Bassett - Director and General Manager
Hi, I am David Bassett, Director for Home Instead here in the East Hertfordshire and Uttlesford office. My role includes the management of the day-to-day running of operations, overseeing the CAREGiver interview and selection process, payroll, HR, and delivering some of our in-house training.
I have worked in the social care sector since 1996, in nursing homes, local day centers and at our local regional college as a QCF Assessor.
In my previous roles, I worked closely with people who suffered from mental health problems such as, Alzheimer's, learning difficulties, and the elderly. I am very passionate about my role and will always ensure that our CAREGivers deliver exemplary care to all our clients. I have gained my QCF level 2, 3, and 5 in Social Care Management. I am a trained trainer in moving and handling and many other areas and gained Bronze status as an Alzheimer’s Society Approved Trainer in 2011. In July 2012 I was short-listed as a finalist for the ‘Internal Trainer of the Year’ award as part of the Hertfordshire Care Awards.
I am committed to ensuring that we build a fantastic team to provide the highest quality of care for both our current and future clients and their families, giving peace of mind to all concerned. We can guide you through the difficult decisions that need to be made when looking for care and help you decide if care at home is the route you should take.
Laura Speller - Client Experience Manager
Hello my name is Laura. I'm the Client Experience Manager and as from the 1st January 2019 i'm the Registered Manager with CQC
I've worked in the care sector for over fifteen years after studying City & Guilds in community care. Over the years I’ve worked in various care settings, in residential care, daycare, and domiciliary care in the community.
I have experience working and supporting varied client groups and have watched many changes to the care sector over the years. To me, it is paramount that each client is treated with dignity and respect. Receiving “A Person-Centered" service, ensuring their needs and wishes are met, enabling them to remain as independent as possible. I will make a difference in people’s lives and I am committed to the team at Home Instead. I will continue to ensure that I deliver the utmost high level of support and care to our clients.
Rebecca Middleton - Care Co-ordinator Manager
Hi I'm Rebecca
I joined the team as a CAREGiver with Home Instead East Herts and Uttlesford in September 2010.
As Care Co-ordinator I am responsible for producing and maintaining the schedules for our clients and CAREGivers. In doing this my main focus is on the compatibility and continuity when bringing Clients and CAREGivers together.
My role is key in ensuring both clients and CAREGivers are happy with our service.
Tony Perry- CAREGiver Experience Manager
Hi, I am Tony Perry.
My role as CAREGiver Experience Manager involves all aspects of Recruiting and Retention including the training. I am there to support our CAREGivers whenever they need it. Along with Claire, I monitor the performance of our CAREGivers to ensure they are giving our clients the standard of care they deserve. I especially enjoy training new CAREGivers to give them the skills and knowledge they need to go and make a difference in our client's lives.
I have served over 30 years in the Royal Signals Army Reserve (Territorial Army) including a six-month Operational Tour in Iraq. One of my main responsibilities in the Army Reserve was training and I feel that I can now use this skill to prepare our CAREGivers to deliver the high standard of care that is expected of them. I have also completed my QCF level Three in Care and in January 2019 I have completed my PTLLS training
Jo Bastick - Community Service Representative Manager
Hi, I’m Jo Bastick and have worked for Home Instead since 2011. I very much enjoy my role as Community Service Representative as I am able to get out into the community to promote a company that I truly believe in. Helping people make informed choices armed with the information they need is vital and having the opportunity to say why I feel we can deliver the highest level of care, compassion, and respect, is something I never get tired of doing. My philosophy is to treat others how you would want to be treated yourself and this is one of the attributes that I look for when recruiting potential CAREGivers. I have benefitted from my nursing background (qualified in 1984 ) and after bringing up four sons, found studying Psychology, not only interesting but a useful tool, to help others. Communicating effectively is vital and to be able to understand people, means better more meaningful relationships. I moved from Bishops Stortford to Mildenhall in Suffolk in 2014 and chose to do the 140-mile round trip in order to continue my fulfilling job in making people know, how we can make a huge difference to those that need us. So the sentence is .... Delivering Home Instead's unique City & Guilds Dementia Awareness course to our team and also facilitating community Dementia workshops is an absolute privilege and pleasure. Also playing my part to enable East Herts to be considered Dementia friendly is a mission so rewarding and also vital in today’s world. My role isn’t just about how I can support our CAREGivers and clients.
Lisa Williams - Care Co-Ordinators
Lisa is one of our Care Co-ordinators, She has been working in the care industry for over 10 years as both a Carer and a Co-ordinator.
Lisa’s role is key in ensuring both clients and CAREGivers are happy with the service. Lisa is involved in meeting and understanding the interests and personalities of our CAREGivers commencing at induction training. She takes a keen interest in all new clients to enable her to understand the background and activities that clients enjoy and what support they would like from their CAREGiver when they are together, this ensures the smooth beginning of a relationship, one of trust and honesty between client and CAREGiver.
Sarah Golder - Operations & Support
I joined Home Instead in August 2015 with having two years previous experience in domiciliary care.
Whilst greatly enjoying this role I then had the opportunity to become a Senior CAREGiver in March 2016, which means I now have the privilege of not only being able to deliver care to our clients but also being involved further with the clients and their families in the way of completing QA's and Service Reviews/calls to help ensure we are consistently delivering the best service possible and enhancing the lives of our clients. I also work alongside the other Senior CAREgivers with the on-call phone during out of hours assisting carers and clients if needed and I am looking forward to beginning another new part of my senior role in networking in my local area and delivering training in frailty.
I enjoy that I have the opportunity to work with so many fantastic clients including the elderly and those with learning difficulties in which I have done so many lovely activities including taking them to the theater, circus, farms, strawberry picking and so many more.
I have now completed my QCF level 2 and 3 in Health and Social Care, have my City and Guilds in Dementia care, certificate in End of Life Care, Stoma and Catheter Care, Peg Feeding and I am looking forward to my future learning opportunities.
Dawn Hedger - Compliance Coordinator
Dawn started working for Home Instead four years ago. Dawn has demonstrated that she has the genuine passion, personality, and skills to enable her to carry out this important role. Dawn started life at Home Instead as a CAREGiver back in 2017 and in September 2020 started her new role, she has shown that she has the aptitude to become one of our Compliance Coordinators at Home Instead.
Dawn is responsible for clients to ensure they receive an Outstanding experience.
Frances Robinson CAREGiver Experiences Support Officer
Since joining Home Instead Frances quickly fell into the role of CAREGiver and thrived in this environment. Frances's passion, enthusiasm and good written / communication skills were quickly identified by the office team, which leads us to offer Frances the position of CAREGiver Experiences Support Officer.
Frances also has her QCF Level 2 and 3 in Health and Social Care, has completed a 2-day train the trainer course, has a certificate in the end of life care, stoma and catheter care, peg feeding, and City and Guilds in Dementia care. As part of the senior team, Frances also assists with supporting, CAREGivers and clients with the on-call emergency out-of-hours phone line.
I am looking forward to building new relationships within my community, developing marketing and promotional activities, and helping build the business even further.
Katrina McAleer - CAREGiver Experiences Support Officer
Kat joined Home Instead as the ethos and values are similar to my own; providing person-centered support in a caring and compassionate manner. This has a positive response to the person receiving the support whether it is through companionship, home help, or personal care. I pride myself in providing excellent, tailored support to meet the individual needs and I am looking forward to meeting and supporting clients within the East Hertfordshire area.
Gemma Murray - Client Experiences Support Officer
Hi, my name is Gemma. I started working for Home Instead in July 2014 as a CAREGiver. I started this job as it allowed me to work flexible hours to still spend time with my son, and because I felt I could help make a difference in people's lives. I quickly grew to love this job and have a very good connection with a lot of clients. In my time at Home Instead Senior Care I have managed to get a number of qualifications to help further me. I have my QCF Level 2 in Health and Social Care, level 2 in principles of dementia care, City of Guilds dementia care, End of Life care, and trained in Frailty. About a year and a half ago I was lucky enough to take on the role as a Senior Caregiver, which, still allows me to spend time and care for my clients which I love as well as carry out spot checks on staff and complete QA'S with clients and their families which is also nice as it keeps families involved with their loved ones care.
Lucia Mourato - Out of Hours Response
Lucia has worked at Home Instead since 2019. Lucia has lots of valuable experience working in the community and as a Senior supports our CAREGivers and clients to ensure that our services have consisted of high quality.
I'm Billy James
My role is the social media administrator for Home Instead East Herts and Uttlesford, I joined the business in October 2016. My job is to make sure that all Social Media posts are up to date. Making sure all CAREGivers and the public have the correct information, I also handle all outgoing posts for Home Instead, Over the last 8 months, I have gained a lot of experience and gained confidence in continuing my carer pathway that I'm on. The team is all fantastic to work with.
ps. if you want a tea to ask for me.
My name is Vicki Smith (Admin Support). I really like working for Home Instead. I really enjoy working here in the office. My dream is to work in the office and I do lots of jobs here such as making tea and coffee. All the staff in the office are nice, great people to work with. I enjoy it very much and I do photocopying, washing up and drying the cups, listening to interviews and it is a really great and lovely office. Sometimes I do cleaning in the office I would like to have 2 days working on Wednesdays and Fridays at Home Instead. I really like filing work and I am really happy working for Home Instead. I want to learn more about the company Home Instead Senior Care and I really like working hard. Home Instead is a great company to work for in the office.
We have a fantastic team of committed, professional, reliable and compassionate CAREGivers. Many of our team draw on their own personal experiences to encourage, assist, and stimulate our clients over a wide range of daily activities that help improve their quality of life and help maintain as much independence as possible. Home Instead's ethos is to 'change the face of ageing' and it is with extreme passion and commitment that we are here in your local community. We are always looking for people with these qualities to join our team. We have an on-going, varied, programme of education and training specifically designed for our CAREGivers which is far in excess of the minimum standards required by the CQC. We believe that it's crucial to invest in the development of our CAREGivers and show them that they are valued as we feel this then enables them to provide the very best care to our clients. Our CAREGivers are fully employed by us, we don't use agency staff. We are uncompromising in our insistence for 6 references - 3 professional & 3 personal - and a clear, enhanced DBS. We then carefully match the CAREGivers with a client taking into account mutual interests and backgrounds, doing our utmost to ensure compatibility, hoping it will be the beginning of a beautiful friendship
If you feel you have what it takes to be an exceptional CAREGiver please call one of our team on
Mowgli - Office Support
Hi I'm Mowgli,
Woof woof woof.
Translated means, I love being part of the Home Instead Team.