Meet the team


Caroline & Kris Flay - Owners

We understand just how vital it is to be confident with the care a loved one is receiving. We strongly believe that the CAREGivers & the team at the office treat our clients as if they were our own family – with respect, kindness and compassion. We believe helping people stay independent for as long as possible is what care is all about. We want Home Instead Senior Care East Dorset and Blandford to be the first place people think of when arranging care for a loved one.

Dorset is such a beautiful county and I feel incredibly proud to have opened our Home Instead Senior Care office in December 2016. We have lived in Dorset all our lives and we are excited about having the opportunity to give back to the local community and support the elderly community.

Caroline has worked in care since she was 18 and has seen first-hand the effect that poor quality care can have on the person receiving the care and their families and support network. Caroline has always done what she can to make a difference, and is actively involved in the local community but she knew she could do more. That's when she first discovered Home Instead she just knew she had to get involved when she saw the quality of care and support that the organisation could provide.

Kris comes from an IT background which brings a wealth of technological support to the business and he is in charge of all aspects of the finances within the business. Kris has had personal experience with family members and the care sector and knew that there was a better way. That is why he chose Home Instead. 

We saw that the companionship focused, personalised approach to care was unique and that the quality of its care visits was the number one priority. In December 2016 we proudly opened the East Dorset and Blandford office and will continue to strive to change the face of ageing through the services we offer.


Melanie Houghton - Registered Manager

I have worked within the care sector for 15 years and I have worked in a variety of care settings. I wanted to progress in my career and Home Instead Senior Care stood out as a company who truly cares.

I joined Home Instead as Care Manager in January 2019 and I am passionate about providing a quality service to our local community and to really make a difference in the lives of those who need some support. 

I have my NVQ4 in Health and Social Care and I have studied degree level nursing. I have always had a passion to help people and I absolutely love what I do and I am 100% dedicated to my role.

Since working with the team here I have grown in confidence and its great to know that I will be looking after our amazing team of CAREGivers and wonderful Clients.


Kelly James - HR & Finance Manager

Kelly joined the team as Administrator in February 2017. Kelly has vast experience both within the care sector and in administration, making her a great asset to the team.

Kelly heard about Home Instead Senior Care through a friend and saw the positive differences in the way care was delivered by the company.

"I just thought how refreshing it was to see a company who truly put the needs of the client at the heart of what they do, and when I saw the job vacancy, I just knew it would be right for me"

Kelly looks after all aspects of recruitment and looks for people with a warm heart and a friendly smile. 

Kelly understands that the CareGivers are the most important people within our team as they go out and ensure our clients receive the best quality personalised service. 


Zoe Orchard - Trainer

I Joined Home Instead in 2016 as a CAREGiver, I had never done care work before but the team made me feel empowered and I absolutely loved making a difference.

I was promoted to Trainer which involves training and supporting our wonderful CAREGivers to ensure they have everything they need to carry out their role. 

I am really excited about my future with Home Instead and look forward to making a difference.


Liam Lewis - Head of CAREGiver Experience

I joined Home Instead in February 2022. Before joining Home Instead I was in the army and there are many transferable skills that I have brought over to this role. 

My role involves recruiting new Care Professionals to the team and then making sure all our Care Professionals are supported and enjoy their time with Home Instead. I organise fun days, charity events and other activities to keep our team engaged. 


Tilly Killeen - Live In Care Lead

I joined Home Instead in October 2020 as the Care Coordinator. My role has evolved now to Live in Care Lead and I look after all our Live In Care Clients and CAREGivers. My role is to ensure the best care is given to all our Live In Clients. 


Chloe Beevers - Care Supervisor

I joined the office team in May 2021, before that I was a CAREGiver with Home Instead. I absolutely love caring for people and this new role will ensure that I can ensure all our clients are well looked after and our CAREGivers are providing Outstanding care. 


Megan Owen - Care Supervisor

I had been a CAREGiver with Home Instead for 4 years before I decided to apply for a office role. In October 2021 I started as a Care Supervisor and I love it! I now support our lovely clients to ensure they are happy with the service we provide and that they receive the correct level of care. I love supporting people to remain independent in their own home. 


Olive Pickles - Care Coordinator

I joined Home Instead in November 2021. My role is to complete the care schedules for the clients and Care Professionals, I make sure that we provide continuity to our clients so they see the same Care Professionals to build trusting relationships.